Fabian Jimenez | Page 29

Did what they said. Said what they meant. My experience with car dealerships is probably the same as most - Buyer Beware! Not at Lexus of Henderson!! Fabian, Haddie and and Rich all did EXACTL My experience with car dealerships is probably the same as most - Buyer Beware! Not at Lexus of Henderson!! Fabian, Haddie and and Rich all did EXACTLY what they said they would do. I have been in sales for 30+ years, so I know excellent service when I see it. They made the process simple and smooth. My business and time were respected at every step. The quality of the vehicles is very HIGH, as is the value for Trade-Ins. The low things? Pressure, prices and hassle. Do yourself a favor and give Fabian a call. Make sure he has Rich and Haddie help you finalize the deal! These guys know their business and how to take care of picky customers. More

by WayStrongerThanYou Verified Customer Verified Customer

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WONDERFUL EXPERIENCE FROM START TO FINISH What a great experience!! We worked with Fabian to purchase the RX 450h and it could not have been nicer. The car sold itself but Fabian was so patien What a great experience!! We worked with Fabian to purchase the RX 450h and it could not have been nicer. The car sold itself but Fabian was so patient and attentive to my needs. He was so thorough and careful to go over all the options I wanted and ensured I chose the best car for me. Rich was a great help in finance and made the process painless. We will definitely be recommending this dealership to anyone in the market for a new car. A++ service and experience!! More

by kefount Verified Customer Verified Customer

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Nice shopping experience I am very happy that I bought the car I really like. There is perfect service here. My salesperson Fabian is ver patient and nice to help me buy the c I am very happy that I bought the car I really like. There is perfect service here. My salesperson Fabian is ver patient and nice to help me buy the car finally. I appreciate it. More

by xiaoroubao0608 Verified Customer Verified Customer

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Best service ever! Every body reallly friendly and helpful. I didnt have to wait to long for my car and i didn't even have an appointment... they just took my car to se Every body reallly friendly and helpful. I didnt have to wait to long for my car and i didn't even have an appointment... they just took my car to service with out cuestion. More

by OSMR_69MR Verified Customer Verified Customer

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Satisfied customer 😊 Very happy with the customer service the sales rep Fabian Jimenez has provided me from the time I walked into the dealership till the time I walked ou Very happy with the customer service the sales rep Fabian Jimenez has provided me from the time I walked into the dealership till the time I walked out and bought the car . He is very knowledgeable and friendly. He’s a very good asset of the company. And I would never buy a different car but Lexus. It’s my 3rd one 😄 More

by MYLENEVASILESCU Verified Customer Verified Customer

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Lc500 Service was great and on time promised ,i only have 1300 miles in 8 months so did not really need any thing. Love the car though, makes me smile every Service was great and on time promised ,i only have 1300 miles in 8 months so did not really need any thing. Love the car though, makes me smile every time i drive it. More

by Rodlittle Verified Customer Verified Customer

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2 Cars 1 Salesman I always seem to come back to Lexus of Henderson (not to take anything away from it's sister company one city over) but the 'No Pressure' sales staff I always seem to come back to Lexus of Henderson (not to take anything away from it's sister company one city over) but the 'No Pressure' sales staff along with the non-claustrophobic show room - just gives the Henderson location a little appeal than other brands/locations. This willactually be my 3rd purchase within the past decade with Lexus of Henderson. As far as Sales Staff: Fabian goes out of his way to meet our needs - he understands our requirements - provides various options for hitting our goals (whether it's a specifics on vehicle features and colors to financing option) - and he's very patient with letting us decide. I came in knowing what I wanted (thinking it wouldn't be possible) - to working out numbers for several weeks on specifics (call me high maintenance) and going back and forth with him - to eventually closing the deal. He didn't need us to close the same night we walked in there - so the no hassle, no pressure is why I continue to come back. I don't like it when the sales staff comes off desperate - gives me an impression that all they want is their commission. And while Twala was a pleasure to close the deal with - I certainly wasn't expecting the final closing of the transaction to be somewhat passive-aggressive. In the past, I will admit that the Finance department has been ruthless in the final closing stages of purchasing (but I think this is the norm for most of the car industry) - this time around I did not feel pressured into adding any of the "extras" that gets offered towards signing. I was actually able to work out the numbers correctly with Twala and was satisfied with what she offered me. And finally,the Servicing Department: I've been a long time customer of Lexus of Henderson and their Servicing Department as well - and I've seen it go through a lot of turn-over with staffing (at least Front-End and - and understandably so) -- but in general, Lexus of Henderson Servicing has always exceeded my expectation as far as providing me with loaner vehicles to various amenities within their facilities. It doesn't feel like the other dealerships where it's this crowded awkward gathering of random people in a waiting room feeling. The waiting areas are two main living rooms with (I want to say 70+ inch TV)s - a center area with two computer workstations (1 was PC/Windows & the other was an Apple iMac 24inch) - with two empty cubes for those who wish to bring their laptops. A couple (I want to say I counted 2) charge stations with tentacles of cables (lightning/ C/micro/etc) to charge your phone, kids quiet room (which may or may not work out for some) and of course the famous expresso machine (not quite Starbucks but its better than a Keurig or standard coffee maker that's for sure) All and all the review should easily point out that I have established brand loyalty (or bias) with Lexus - but how can you not after going through all this? I hear BMW, Mercedes, and the likes may off similar experiences - but I will continue to go with the known reliable brand. More

by MARVINMARINAS Verified Customer Verified Customer

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excellent customer service Very nice and professional people with great customer service easy to work with i will definitely recommended to my friends and family you guy are Very nice and professional people with great customer service easy to work with i will definitely recommended to my friends and family you guy are great. More

by GARA7544 Verified Customer Verified Customer

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Super Easy!! Had the quickest and easiest of service appointments!! Highly recommend!! They were excellent with communication and provided the exact services they Had the quickest and easiest of service appointments!! Highly recommend!! They were excellent with communication and provided the exact services they promised. And my car got a car wash!! More

by WKDDH Verified Customer Verified Customer

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Amazing service The staff was very professional and knowledgeable, they provided outstanding service. They also washed and vacuumed the car. I will return for all ser The staff was very professional and knowledgeable, they provided outstanding service. They also washed and vacuumed the car. I will return for all service needs. Thank you! More

by FLAVIANHOSU Verified Customer Verified Customer

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