Evan Ramsey

Don’t trust a word that comes out of their mouths. I negotiated a price and trade on a vehicle on their lot. I deposited $1K on the vehicle while I got the down payment cashier's and loan check fro I negotiated a price and trade on a vehicle on their lot. I deposited $1K on the vehicle while I got the down payment cashier's and loan check from my bank. This took less than 12 hours. I’m ready to pick up the vehicle, and the manager calls and tells me they sold it. “Oh, another manager didn’t know we had a deposit….” I’m sorry, I don’t believe you. No wonder car dealerships have such a bad reputation. Now, why don’t I believe you? You told me you would get me the same truck and offer the same deal to me, but you haven’t talked to me since that phone call. Nor have you responded to my request to refund my $1,000 deposit. So, I must waste more time reporting this to my credit card company to get my money back. Last, if it was an honest mistake, be attentive, apologize, and be responsive to refund my deposit. You haven’t. You cost me time, a ping to my credit, and the cost of picking up checks and paying for a cashier's check. I got screwed; you got a sale. 100% greed. The only thing I can do is warn others. Worth noting, I didn’t curse out or mistreat anyone at the dealership. I waited three+ working days before posting this to see if they would follow through or reply. They never reached out to me or responded. Respect for my time and trust goes a long way in earning business. This business has neither. It's a clear sign to run, run far away! If they do this to win a sale, imagine how they’ll treat you afterward! More

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Very dishonest and unprofessional. We check on the availability of a car and was advised by the sale associate that the car was available. My daughter an I drove almost one hour and I We check on the availability of a car and was advised by the sale associate that the car was available. My daughter an I drove almost one hour and I missed a meeting to drive to purchase the car. We said that we wanted to make the purchase and started the paperwork. The associate step away and came back to say that the car was no longer available. There was another couple who showed up after us and I noticed that the vehicle was being driven away by them. The sale associate act surprised and tried to apologize. I asked to speak to one of the manager who stated that someone had put a down payment on the car on Friday. He would never say that was the person who put the down payment on the vehicle. He would only say that he was sorry while smiling. More

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BUYER BEWARE - What a horrible experience! !! We are a family of Covert customers but Friday you lost our business FOREVER! My son came to an agreement on one of your trucks, advised he was g !! We are a family of Covert customers but Friday you lost our business FOREVER! My son came to an agreement on one of your trucks, advised he was going to his bank to get the funds and the sale associate called, as he was pulling in the parking lot, that the manager had just sold the truck. What an awful way to treat customers! They should not receive any stars More

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Not so good experience will not go back. Was not expected from a Covert dealership. Dave Adams Was not expected from a Covert dealership. Dave Adams More

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