Evan Epstein

Angela got us a great trade in and a great deal on a new car for my wife. AWESOME EXPERIENCE ALL AROUND THANKS ANGELA car for my wife. AWESOME EXPERIENCE ALL AROUND THANKS ANGELA More

by KLINECHRISA Verified Customer Verified Customer

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Very nice people to deal with and how willing they were to help and explain the process. to help and explain the process. More

by ibreenie2 Verified Customer Verified Customer

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Was asked to address the low air pressure in the tires only to find out one tire had 71 one had 68 and 2 were under 55 making it a little unruly driving it home overall it came by luck we stopped twice an only to find out one tire had 71 one had 68 and 2 were under 55 making it a little unruly driving it home overall it came by luck we stopped twice and got out and looked never approached but at the end of the day I look forward to the relationship and we love the truck . More

by crabbyjr Verified Customer Verified Customer

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★☆☆☆☆ I recently purchased a Kia Carnival from Hillsboro Ford and experienced significant issues throughout the process that potential customers should be aware of. While one sales representative Hillsboro Ford and experienced significant issues throughout the process that potential customers should be aware of. While one sales representative (Angela) was professional and helpful, the overall experience was deeply disappointing. The dealership failed to provide clear communication about their payment policies, particularly regarding which banks they work with. Despite multiple follow-ups over several days, I never received clear answers about whether they accepted drafts from specific banks. This lack of response forced me to resort to a wire transfer, causing unnecessary delays and complications. The sales manager, rather than helping, added to the frustration. He claimed he could beat my pre-arranged financing rate of 5.5% but never provided any concrete terms or documentation. This led to me having to pay cash for the vehicle against my original intentions. When the wire transfer was sent, verification took nearly two hours despite promises of an instant process – particularly challenging as I was managing young children and a mobility-impaired grandparent during this time. To add insult to injury, when I finally received the vehicle, it still had trash in the third row and less than a quarter tank of gas. Their solution? A free future detailing service – despite the fact that I live two hours away from their dealership. The cost of filling up the nearly empty tank they provided me actually exceeded what a local detailing service would cost in my area. This "solution" demonstrated a complete lack of understanding or concern for the customer's actual situation. The dealership's response to my detailed complaint acknowledged these issues, but their proposed remedy showed little genuine effort to make things right. Potential customers, especially those traveling from out of town, should be aware of these service and communication problems before making their purchasing decisions. Positives: - Competitive vehicle pricing - One helpful sales representative - Eventually acknowledged issues Negatives: - Poor communication about payment policies - Unsubstantiated financing promises - Significant delays in payment processing - Vehicle delivered in subpar condition - Lack of proactive problem-solving - Offered impractical compensation (detailing service 2 hours away) More

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