Eulalia Peganse

Brandon in the Viva Service Department Department always exemplifies the most professional customer service. He goes above and beyond to ensure that my truck gets taken care of and goes out of his way to ma exemplifies the most professional customer service. He goes above and beyond to ensure that my truck gets taken care of and goes out of his way to make sure I receive top notch help. Hands down the best customer service experience I’ve had. More

by JOSHUA.CONWAY3 Verified Customer Verified Customer

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Loly was such a great help. Very great communication. Overall the whole process of buying the vehicle was very smooth and easy. Whole staff made me feel welcomed! I will definit Very great communication. Overall the whole process of buying the vehicle was very smooth and easy. Whole staff made me feel welcomed! I will definitely keep shopping here in the future! More

by mikejim2123 Verified Customer Verified Customer

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Outstanding , very expressive but what can you say . Everything is expressive ! Keep it up boys! Everything is expressive ! Keep it up boys! More

by ARRIETA18 Verified Customer Verified Customer

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Took truck in May was told EGR Cooler was leaking, turned out ot was the turbo actuator causing loss of power. Was supposed to do the recall on it. Got EGR cooler replaced. After had the DPF fault saying i out ot was the turbo actuator causing loss of power. Was supposed to do the recall on it. Got EGR cooler replaced. After had the DPF fault saying it was at 100 percent. Brought back in for warranty. First part of November. Said it wasn't covered found out that the recall was not done. David said he would get it taken care of. I called week if Thanksgiving and was told they where waiting to for a differential pressure switch agreed to pay 22 dollars to expedite shipping. Checked in the second week of December David said he had to check on the switch., called back and said it was not ordered. He then said they ordered and he waived the 22 dollars shipping. Called the week before Christmas was told that it was not covered and nothing was done on the truck. David said he was taking to the manager to get it covered, Lady called wanting to purchase the truck, I said sure if the money was right, 30mins later David calls and tells me the truck not covered,. The whole time David wants to change EGR Filter and fuel filters it's all kept asking me through the whole ordeal. Took truck in to another mechanic found out the turbo actuator was not calibrated correctly. That is why it would not regen, also when paperwork given to me it did not mention DPF it talked about an EGR valve that was sticking. By far worst dealership when it comes to diagonis on vehicles. Your diesel mechanic does not inspect or diagnose, has no clue how to work on diesels. More

by ROBERTWINGO Verified Customer Verified Customer

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Although Viva Dodge had previously worked on my vehicle's front differential a few days ago. I went in for an oil change that was asked to be done when dropped off but didn’t attend it either after 2 months. front differential a few days ago. I went in for an oil change that was asked to be done when dropped off but didn’t attend it either after 2 months. 1/2 it was there I also had an alignment due to my steering wheel being at a 45-degree angle after they replaced the differential. I was still charged $175+ for the alignment that should’ve been done by them themselves after the work that required it regardless. Ended with a bill of $348+ More

by SERGIORODRIGUEZ.BEARS Verified Customer Verified Customer

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Gabriel was so helpful in helping me to find the car that I wanted. The rest of the team was very helpful too and putting the package together. I wanted. The rest of the team was very helpful too and putting the package together. More

by stathislinda Verified Customer Verified Customer

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Always has my vehicle rest in a timely manner and good customer service .. my favorite dodge chrysler jeep customer service .. my favorite dodge chrysler jeep More

by gomezadrian10 Verified Customer Verified Customer

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Great experience! ! Love my Jeep. Everyone we worked with was great. Would highly recommend viva auto group. ! Love my Jeep. Everyone we worked with was great. Would highly recommend viva auto group. More

by tbeaupre5 Verified Customer Verified Customer

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