Ethan Trass

Ethan and his manager were excellent. Got me industry leading deals on my trade in and new Alfa! Got me industry leading deals on my trade in and new Alfa! More

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I purchased my car here. The service department was the worse I’ve encountered in a very long time. I’ve taken my car back here 4 times for rear bumper repairs. I was patient The service department was the worse I’ve encountered in a very long time. I’ve taken my car back here 4 times for rear bumper repairs. I was patient as I could be. I drove back and forth 4 times from Baltimore, Maryland for these repairs. When I purchased my car it was on a Saturday and they was closing within 1 hour and I was told they would make repairs to my vehicle as soon as I set up my appointment. I set my appointment up with in one week of my purchase and drop off my Maserati Ghibli there wasn’t any communication to the repairs shop so my vehicle wasn’t repaired correctly. After the second time and repairs to my rear bumper wasn’t corrected the owners step in and assured me they would make sure repairs was completed. Around the fourth time and almost two months and 4 trips back the repairs was corrected. I set at the repair shop for 12 hours before my car was completed. If I could up load my photos of all the times my car wasn’t repaired properly I would up load them on here. After you give them your money they don’t care about you. I traded my 24 Lexus IS 350, for my dream car Maserati Ghibli. Now I have to travel to Delaware & Pennsylvania 2-3 hours away for services because the owners was upset because I told them they treated me unfairly. I wish I would’ve never traded my Lexus in for this Maserati from CRISWELL. I should’ve stock with my appointment at Tyson Maserati where I should’ve went. The sale guy at Tyson Maserati told me that CRISWELL was not a good idea because a lot of CRISWELL customers buy and service there cars with them now. I thought he was saying that to get my sale but I found out the hard way he was telling me the truth. CRISWELL promised me a free oil change because of all I went through. When I contacted them for my oil change they refused to honor my oil change. “ ALL I AM SAY DO YOUR HOMEWORK BEFORE YOU PURCHASE OR HAVE YOUR VEHICLE SERVICED HERE”. More

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Ethan was knowledgeable and extremely helpful during my purchase. He was patient with my questions and overall a pleasure to work with. purchase. He was patient with my questions and overall a pleasure to work with. More

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Ethan played a large part in my decision to buy my car. He was well-versed in all of the specifics of the SUV and its competitors. He understood what I desired as a customer and delivered. He was well-versed in all of the specifics of the SUV and its competitors. He understood what I desired as a customer and delivered. More

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I am so thrilled to share my experience at Criswell Maserati and the exceptional service they provided during my recent car purchase. From the moment I walked into the dealership, I was greeted with wa Maserati and the exceptional service they provided during my recent car purchase. From the moment I walked into the dealership, I was greeted with warmth and professionalism that set the tone for a truly wonderful experience. Not only did the staff at Criswell Maserati demonstrate unparalleled expertise and knowledge about their vehicles, but they also went above and beyond to ensure that I found the perfect car to suit my needs. Their honesty and transparency throughout the entire process were truly commendable, making me feel confident and secure in my decision. One of the most impressive aspects of my experience was the speed at which they worked to get me into my new vehicle. From test driving to finalizing the paperwork, the team at Criswell Maserati worked efficiently and tirelessly to ensure that I was able to drive off the lot in my dream car in no time. Overall, my experience at Criswell Maserati was nothing short of exceptional, thanks to their outstanding service, honesty, and dedication to providing a top-notch experience for their customers. I highly recommend Criswell Maserati to anyone in search of a luxury car and a dealership that truly values customer satisfaction. More

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The entire Criswell team was awesome to work with but having Ethan as our salesperson was a delight! Ethan did a tremendous throughout the car buying process and was great to work with. having Ethan as our salesperson was a delight! Ethan did a tremendous throughout the car buying process and was great to work with. More

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Ethan was very helpful and knowledgeable and made the car buying experience hassle free. he was a job to work with. buying experience hassle free. he was a job to work with. More

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Ethan was very helpful in demonstrating the cars I looked at. The purchase went well too although Ethan was out sick. James and Krystie were delightful to deal with for the sale. at. The purchase went well too although Ethan was out sick. James and Krystie were delightful to deal with for the sale. More

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Was greeted almost as soon as I walked in. Ethan was very helpful and offered a test drive of any of the three cars i was interested in. Test drive was great. Ethan was very helpful and offered a test drive of any of the three cars i was interested in. Test drive was great. More

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Found car I liked and the purchase was very easy! Everyone was nice and easy to talk to. Beautiful facility! Everyone was nice and easy to talk to. Beautiful facility! More

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