Ethan Su

Longo Toyota responded

Thank you for taking the time to share your perspective and giving us the opportunity to apologize. Our guests’ experiences are very important to us, and we carefully reviewed this situation. We found that the payment was made at 11:52 AM through our online portal, but a delivery was not scheduled, and our cashiers were not notified until 1:02 PM. We truly understand that your time is valuable, and we sincerely apologize for any delay you experienced. Your feedback has been shared with our service team to help us improve moving forward. Team Longo

Longo Toyota responded

We really appreciate you taking the time to share your experience! It's great to hear that Ethan was so helpful and attentive throughout your service. Knowing he provided excellent advice and kept you updated means a lot to us. We'll be sure to pass along your kind words to him! Team Longo Toyota

Longo Toyota responded

We're honored to serve you and your auto care needs. Have a wonderful weekend and hurry back -Team Longo

Longo Toyota responded

Thank you so much for taking the time to share your experience with us on DealerRater! We truly appreciate your kind words and are thrilled to hear that you had a positive visit. Your feedback means a lot to our team, it motivates us to continue delivering exceptional service to every customer who walks through our doors. Team Longo

Longo Toyota responded

Thank you for your feedback on DealerRater. It means a lot to know you consider our customer service the best in Southern California. We truly appreciate your recommendation and look forward to continuing to take great care of you and your vehicles!

Longo Toyota responded

Thank you so much for your kind words and for sharing your experience! We truly appreciate your loyalty and the extra effort you make by driving 35 miles to have your vehicle serviced with us. At Longo Toyota, we strive to provide the highest level of quality and care, and it means a great deal to know that it makes a difference.

Longo Toyota responded

Thank you for your kind words! We're so glad to hear that our technicians, including Mr. Ethan Su, provided you with professional and helpful service. Our team is always committed to assisting our customers with their needs, and it means a lot to know their efforts are appreciated. Team Longo

Longo Toyota responded

Thank you so much for sharing your positive experience on DealerRater! We’re thrilled to hear that you had a great experience both with your vehicle purchase and with our service team. Your kind words mean a lot to us, and we look forward to continuing to serve you in the future! Team Longo

Longo Toyota responded

Thank you for your wonderful review! We’re thrilled to hear that your purchase of the Camry in 2015 went smoothly and that you’ve consistently had a positive experience with our Service Team. We appreciate your loyalty in choosing Longo Toyota for all your servicing needs, including your recent tire purchase. Your recommendation means a lot to us!

Longo Toyota responded

We appreciate you sharing your experience on DealerRater. It’s great to hear that Agustin from our service team assisted you efficiently and got you in and out quickly. We’re committed to maintaining the high standards you expect from Longo.