Ethan Her

Friendly, prompt, and transparent service, very informational and no unnecessary upsells were done. Very easy drop off and pick up. informational and no unnecessary upsells were done. Very easy drop off and pick up. More

by SMUSTAQALI2 Verified Customer Verified Customer

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Great experience. Video of the inspection is a great feature. Ethan Her explained the repair recommendations well. Waiting room is pleasant. Video of the inspection is a great feature. Ethan Her explained the repair recommendations well. Waiting room is pleasant. More

by JSRADUE Verified Customer Verified Customer

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They were very up front about what needed to be fixed on my car and the price. And they fixed my car in a reasonable amount of time. Plus ,they gave me a loaner car to use while my car was being worked on. my car and the price. And they fixed my car in a reasonable amount of time. Plus ,they gave me a loaner car to use while my car was being worked on. More

by PERT1492 Verified Customer Verified Customer

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Quick oil change. Snacks were good. They need better tv channels on in the waiting area. Snacks were good. They need better tv channels on in the waiting area. More

by JCZARLING Verified Customer Verified Customer

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Ethan is a great Service relationship pro and helped me understand some subtle issues in the software setup of my CX-90 understand some subtle issues in the software setup of my CX-90 More

by R0B1NSONSCOTT Verified Customer Verified Customer

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Ethan is highly professional and knowledgeable. The service is quite fast, and I appreciate the video that demonstrates the process. The service is quite fast, and I appreciate the video that demonstrates the process. More

by DEARNGELA717 Verified Customer Verified Customer

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I would give this dealership 0 stars if I could. The service department is friendly but other than that I have nothing good to say. I purchased a car a year ago and have already had to have multiple The service department is friendly but other than that I have nothing good to say. I purchased a car a year ago and have already had to have multiple things fixed with it (which they tried to charge me for). When I brought my concerns to the used sales manager (dan) and have called him twice with no response. HORRIBLE dealership. More

by AWALCH45 Verified Customer Verified Customer

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I have been getting my Mazda serviced here for about 3 years. Have always been happy with the dealership until this time for three reasons. #1 Diagnostic appointment was $100. I feel that all of this ch years. Have always been happy with the dealership until this time for three reasons. #1 Diagnostic appointment was $100. I feel that all of this charge or at a minimum half of it should be applied to the service needed if done at the dealership, especially when what is needed is over $1200. #2 My car needed new front struts, which also requires a wheel alignment. However the video I received from the mechanic stating the car was ready except for the test drive did not mention that a wheel alignment had been done. I went to Josh to question this & when he checked with the mechanic the wheel alignment was not done. If I had not Googled what is needed when replacing front struts, I would not have known to ask, & it would have been missed, because apparently wheel alignment was not on the work order. Not safe!! #3 The next day the tire light went on in my car. I checked, & all 4 tires were at 28 pounds (should be at 36). I recently returned from a long period with family & car had sat in garage during that time. I thought that all service appointments included a basic checklist, i.e. fluids, lights, tires, but maybe not. Always happy with service previously, but not this time! More

by MENAG8MOM Verified Customer Verified Customer

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The technicians diagnosed the issue and fixed the lift gate quickly. Service is excellent as usual. gate quickly. Service is excellent as usual. More

by YINGCHERN Verified Customer Verified Customer

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The service center at Russ Darrow Mazda is always pleasant, efficient, and flexible with getting my car in. pleasant, efficient, and flexible with getting my car in. More

by AMICH10 Verified Customer Verified Customer

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