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Esteban Munoz
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53 Reviews
53 Reviews of Esteban Munoz
January 30, 2024
This place and its manager are terrible avoid if possible. Service writer did not answer or return phone calls sad that this is the service Lexus provides these days possible. Service writer did not answer or return phone calls sad that this is the service Lexus provides these days More
by Steve
Other Employees Tagged: Alex Alvarez
July 17, 2021
Dropped off car for recall service and for repair of the drivers side mirror that was not setting correctly. In meeting with service advisor, I was told that the price for the mirror motor was over $900.00 drivers side mirror that was not setting correctly. In meeting with service advisor, I was told that the price for the mirror motor was over $900.00 and that was the issue without even looking at the mirror and how it was malfunctioning. I pointed out that Germain Lexus in Naples actually diagnosed the problem when I had the GX460 in for a service when I was visiting Naples. Germain gave me the part number and price so that I could have West Kendall Lexus repair once the part was ordered. The service "advisor" again did not look at it and then said that the part number was for the glass, which it was not and which I verified myself by on-line review of Lexus Parts. The $900 + price is even more than an entirely new mirror, not to mention whatever labor they intended to jack-up. Will just wait for my next visit to Naples and have Germain Lexus install/repair for less than $200.00. Just reinforces my beliefs on how they can build their gaudy dealership through gouging service customers. More
by itelpres
February 05, 2021
This is a Lexus service department customer need to avoid as the service advisor and Manager don’t reply to your phone calls Mario, Esteban and Alex these are staff one needs to avoid Try other Lexus deal as the service advisor and Manager don’t reply to your phone calls Mario, Esteban and Alex these are staff one needs to avoid Try other Lexus dealers for service More
by Lexus customer
Other Employees Tagged: Alex Alvarez , Mario
May 24, 2019
The Best service Great service, they always meet my expectations, very reliable and trustworthy team! I highly recommend Lexus of west Kendall to all of my friends and Great service, they always meet my expectations, very reliable and trustworthy team! I highly recommend Lexus of west Kendall to all of my friends and family! More
by JANETB516
Verified CustomerOther Employees Tagged: Eduardo Sanchez, Jacob Shaunfield, Eduardo Diaz, Yaima Gonzalez, Alex Alvarez
May 19, 2019
Much Improved Service department has improved overall since my last visit. I’m glad to see new faces in this department. Glad they are focusing more on customer sat Service department has improved overall since my last visit. I’m glad to see new faces in this department. Glad they are focusing more on customer satisfaction. More
by Harold A.
May 18, 2019
Fast and professional service I always come here for my service. This place is great due to the fast and friendliness service. I recommend everyone to bring there Lexus here. I always come here for my service. This place is great due to the fast and friendliness service. I recommend everyone to bring there Lexus here. More
by NOELIABLANCA02
May 18, 2019
15K mile service Service was required on the vehicle. They picked up my car at my job which was very helpful to me. Very pleased with the service . Service was required on the vehicle. They picked up my car at my job which was very helpful to me. Very pleased with the service . More
by Kerry.Anderson64
May 16, 2019
Fast and convenient Hi, I want to mention Chris, who helped with the loaner car I was given. He went beyond helpful. Returning the loaner was fast, as I was crunched for Hi, I want to mention Chris, who helped with the loaner car I was given. He went beyond helpful. Returning the loaner was fast, as I was crunched for time. He got my car to me before I had a chance to sit down. Thanks Chris you really helped me out. More
by mrmike
Other Employees Tagged: Chris
May 10, 2019
Excellent Esteban was extremely helpful and worked in a timely manner. The best service advisor I have experienced to date with Lexus. Definitely an asset to th Esteban was extremely helpful and worked in a timely manner. The best service advisor I have experienced to date with Lexus. Definitely an asset to the team. More
by achuggins124
May 09, 2019
Excellent Service Esteban Munoz was extremely helpful and resolved all my vehicles issues rapidly and efficiently! He even send me an e-mail reminding me to take a phot Esteban Munoz was extremely helpful and resolved all my vehicles issues rapidly and efficiently! He even send me an e-mail reminding me to take a photo of the panel I had an issue with. He is friendly, thoughtful and a very good service advisor! More
by nutricreation
