Eryk Buczynski

I purchased a Certified Pre-Owned 2024 VW Atlas on September 6, 2025, from Castle VW of Schaumburg. During the test drive, I raised concerns about multiple windshield chips and was assured by both the September 6, 2025, from Castle VW of Schaumburg. During the test drive, I raised concerns about multiple windshield chips and was assured by both the salesperson, Eryk Buczynski, and sales manager, Anthony Pociask, that the vehicle met CPO standards and would not have been sold if repairs were needed. However, after about six weeks and with colder weather, the chips began to spread, indicating they had either not been repaired or were repaired improperly. Multiple follow-up emails and calls to the dealership throughout October went unanswered or unresolved, despite repeated requests for a copy of the CPO inspection report. Because I live several hours from the selling dealership, I contacted my local VW dealer for assistance. Their staff helped coordinate an inspection with a local glass company, which confirmed the windshield had not been properly repaired and should have been replaced entirely. I was informed that the dealership’s three-month warranty only covered repairs, not replacement. When I relayed this information to Castle VW, my concerns were dismissed, and I was given limited options: file an insurance claim with a deductible, drive seven hours round trip for replacement, or accept a partial reimbursement well below actual replacement costs. Additionally, I received inconsistent and incomplete inspection documents, none of which were the official CPO inspection report I had repeatedly requested. After escalating the issue through VW Customer Care and ultimately to a vice president of the auto group, it was confirmed that the CPO checklist had not been completed at the time of sale and that I should have received specific documentation per VW’s CPO program. Nearly two months after purchase, I finally received a CPO inspection report dated well after the sale. Ultimately, the dealership agreed to replace the windshield at my local VW dealer at their expense and complete the required CPO inspection. This resolution reflects what I had requested from the beginning and came only after months of unnecessary delays, miscommunication, and wasted time. More

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I had an outstanding experience with Eryk Buczynski at Castle Volkswagen of Schaumburg. From the moment I walked in, Eryk was incredibly welcoming, knowledgeable, and genuinely focused on helping me find Castle Volkswagen of Schaumburg. From the moment I walked in, Eryk was incredibly welcoming, knowledgeable, and genuinely focused on helping me find the perfect vehicle. He took the time to listen to my needs, answered all my questions with patience, and provided clear, transparent information about pricing, options, and financing. What stood out most was Eryk’s dedication to ensuring I felt comfortable and confident with my decision. He guided me through the features of the car, demonstrated how everything worked, and followed up afterward to make sure I was enjoying my new vehicle. The entire process was smooth, efficient, and stress-free. If you’re shopping for a new or used vehicle in the Schaumburg area, I highly recommend asking for Eryk. His professionalism, integrity, and customer-first approach truly set him apart. Castle Volkswagen of Schaumburg is fortunate to have him on the team. Thank you, Eryk, for a fantastic car-buying experience! More

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The best great experience Erik very professional and helpful sales person great customer service and care helpful sales person great customer service and care More

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I have worked with Eryk twice, most recently last week. Eryk is very easy to work with and knowledgeable regarding the vehicles and features. He spent significant time showing me all the features of my w Eryk is very easy to work with and knowledgeable regarding the vehicles and features. He spent significant time showing me all the features of my wonderful new vehicle. I would recommend Eryk for any new vehicle transaction. Thank you, Eryk, for smooth transactions! More

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Great staff, knowledgeable and really strive to understand and find us the exact car that we were looking for. Would 100% come back here. understand and find us the exact car that we were looking for. Would 100% come back here. More

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I was great experience and I would definitely come back great deal in final moments great deal in final moments More

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Eryk Buczynski was absolutely amazing. He was professional, yet fun and extremely knowledgeable. He went above and beyond to help get me in my dream car. I will definitely recommend Eyrk t He was professional, yet fun and extremely knowledgeable. He went above and beyond to help get me in my dream car. I will definitely recommend Eyrk to anyone looking for a car! More

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My sales representative Eyrk went above and beyond to ensure I received everything I desired went buying my Atlas Cross. Overall experience was phenomenal. Thanks again Eryk! ensure I received everything I desired went buying my Atlas Cross. Overall experience was phenomenal. Thanks again Eryk! More

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My experience with Eryk Buczynski could not have been better! Not only is Eryk extremely professional, knowledgable and helpful, he was a really pleasure with whom to work. He spent extra time to make better! Not only is Eryk extremely professional, knowledgable and helpful, he was a really pleasure with whom to work. He spent extra time to make sure that I was well schooled in the operation of my new Jetta GLI before I left the lot. He also followed up with calls and texts to inquire if I was 100% happy and satisfied or if I had any questions. He went out of his way, above and beyond, to make this experience a total pleasure. More

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