Eros Cruz
Eros Cruz at Brickell Mazda

Eros Cruz

Service Advisor

Brickell Mazda

618 SW 8th St
Miami, FL 33130

Contact Me
4.8
159 Reviews

Atlanta raised and Miami based. I have a passion for cars, fitness, and food. My automotive career began with Murgado Automotive, specializing in the Mazda brand since 2019. Zoom Zoom!

Dealership Experience

6 yrs, 1 mo

Specialties & Trainings

Certified Mazda Service Advisor

4.8

159 Reviews

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159 Reviews of Eros Cruz

July 17, 2025

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Employee Rating

Everyone is professional efficient and to the point, your car is clean when returned to you More

by MARCRAPPMIAMI
Service Price Transparency
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Recommend Dealer
Yes

July 15, 2025

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They got me in fast! Very nice. Cars running good! Recommend them. Easy location to get in. More

by MJ0605
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Recommend Dealer
Yes

July 11, 2025

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Great service. Front desk folks are great I was very impressed with the entire team More

by TONYMORGAN63
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Recommend Dealer
Yes

July 10, 2025

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Very Clean welcoming good personnel attentive knowledgeable. They forgot to clean the car and they did not use paper mats More

by MAZDAmazda
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Recommend Dealer
Yes

July 02, 2025

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Amazing service! Great service! Eros was amazing and provided updates in a timely manner Great service! Eros was amazing and provided updates in a timely manner. The More

by JACKYHB7
Recommend Dealer
Yes

Other Employees Tagged: Eros Cruz

June 18, 2025

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Very disappointed with the my last experience. I’m not bringing my car back here. When I brought it in for a standard inspection the recommendations made no sense. Feels like they just wanted to u More

by Rigel.Montiel
Service Price Transparency
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Recommend Dealer
No
Jun 18, 2025

Brickell Mazda responded

Thank you for taking the time to share your feedback. I’m truly sorry to hear about your recent experience and the frustration it caused. This is certainly not the level of service we aim to provide. Your concern about the recommendations made during your inspection and the issue with your vehicle’s cooling system are serious matters. I completely understand how upsetting it must be to leave with more problems than when you arrived. Please know that upselling is never our intention, we aim to inform our customers of potential issues based on our technicians’ assessments. That said, if anything felt unclear or unnecessary, we sincerely apologize. We would appreciate the opportunity to review your visit in detail and learn more about what happened. Your feedback is vital in helping us improve, and I would like to personally look into this to ensure it’s addressed appropriately.

June 16, 2025

Dealership Rating
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Great service as usual! Excellent communication, awesome customer service and efficient pick ip and delivery! More

by STEFI2210
Service Price Transparency
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Recommend Dealer
Yes

June 15, 2025

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Sales force answered all my questions. Dealership gave me a selection of cars to test drive. I’m happy with my choice and finance terms. there follow for service is on track. More

by MARTI4EDU
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Recommend Dealer
Yes

June 12, 2025

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I lease my second Cx50 with Jeannette, the service was amazing she focus on what you need most More

by MARCELMURGA
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Recommend Dealer
Yes

Other Employees Tagged: Jeannette Rodriguez

May 29, 2025

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Employee Rating

I was told one price on the phone, and then another price in person. The car wash was not good at all, I went to another car wash the next day to properly clean it. There were water marks all over it and the More

by redmondzoe
Recommend Dealer
No

Other Employees Tagged: Eros Cruz

May 30, 2025

Brickell Mazda responded

Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent visit did not meet your expectations. We understand how frustrating it can be to receive different pricing information over the phone versus in person, and we apologize for any confusion caused. Transparency is very important to us, and we'll be reviewing this internally to ensure better consistency going forward. We’re also disappointed to hear about the quality of the car wash. That’s certainly not the level of service we aim to provide, and we apologize for the inconvenience it caused you. Regarding the charge for the windshield wipers, we understand your concern. While they were requested, we recognize the importance of clearly communicating pricing before any work is approved, and we’ll take this as an opportunity to improve that process. Lastly, we apologize for the delay during drop-off. We aim to make the experience as efficient as possible, and we regret that we missed the mark during your visit. Your feedback is valuable, and we appreciate you bringing these issues to our attention so we can work to improve. If there’s anything more we can do to make this right, please don’t hesitate to reach out directly.

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