Ernesto Parrilla

We had such a great experience working with Ernesto! After initially trying to purchase from a Russ Darrow Kia dealership closer to home, we were disappointed when the final pricing they provided change After initially trying to purchase from a Russ Darrow Kia dealership closer to home, we were disappointed when the final pricing they provided changed the very next day. Working with Ernesto was a completely different experience. He was honest, transparent, and straightforward throughout the entire process, which made everything feel easy and stress-free. The transaction was quick, smooth, and exactly as promised. I absolutely love my new Kia, and I would gladly work with Ernesto again in a heartbeat. Highly recommend! More

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I worked with Ernesto great customer experience he was patient and attentive. Definitely made a long day better. patient and attentive. Definitely made a long day better. More

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I do not recommend this dealership. I came in with a pre-approval and a specific vehicle in their inventory, expecting a straightforward purchase. Instead, the process was disorganiz I came in with a pre-approval and a specific vehicle in their inventory, expecting a straightforward purchase. Instead, the process was disorganized from start to finish. Communication was excessive and borderline harassing for days, yet they failed to get required information to my bank in a timely manner (Valencia) — after multiple days of disruption and delay, I took time off of work to liaison for bank and dealership (dealership was unresponsive to lenders outreach). We live nearly three hours away, and the manager agreed to meet halfway to complete the transaction. On the day of, he told the salesperson (Ernesto) not to honor that. I signed all paperwork and confirmed the title details at signing. Six weeks later, finance (Bernardo) contacted me saying they missed required title signatures and asked me to re-sign documents already completed, while attempting to keep the original transaction date. Ernesto was our direct sales contact and did his best to navigate what felt like a very dysfunctional internal process. He shows potential as an emerging leader, but seems limited by the lack of organization and support around him. Overall, highly unprofessional and poorly managed. I would not trust this team in any capacity. More

by Morgan T. Verified Customer Verified Customer

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Ernesto did an amazing job helping me find my dream car. He’s very knowledgeable,professional and not pushy. That made the whole buying experience personal.I’m really happy with my purchase 10/10 would reco He’s very knowledgeable,professional and not pushy. That made the whole buying experience personal.I’m really happy with my purchase 10/10 would recommend!!!! More

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Real helpfull nice guy good energy explain everything real good and good experience working with him real good and good experience working with him More

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Ernesto is the greatest and most knowledgeable sales man out there! 10/10 reccomend him!!! out there! 10/10 reccomend him!!! More

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The dealership is understaffed in the sales department and the finance department. They try to make it right when you are waiting hours on end but they should not have to try so hard to make it right. Ju and the finance department. They try to make it right when you are waiting hours on end but they should not have to try so hard to make it right. Just make it right the first time More

by FIVEGRIGGS Verified Customer Verified Customer

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Had a pleasant experience at this dealership. Did not feel any pressure to buy or hassle with my trade in. Ernesto was excellent, he and his teammates worked with me to get me where I needed to b Did not feel any pressure to buy or hassle with my trade in. Ernesto was excellent, he and his teammates worked with me to get me where I needed to be. More

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Ernesto was professional and not pushy. Fights for you to get to terms that are most comfortable and accommodating. I would buy from him again. Fights for you to get to terms that are most comfortable and accommodating. I would buy from him again. More

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Muy buena persona y muy profesional y me aclaro todas mis dudas, lo recomiendo 100% dudas, lo recomiendo 100% More

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