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Ernesto Parrilla
Ernesto Parrilla
Sales Consultant
Russ Darrow Kia of Wauwatosa
1901 N Mayfair Rd
Wauwatosa, WI 53226
18 Reviews
Dealership Experience
8 mos
Industry Experience
7 mos
18 Reviews
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18 Reviews of Ernesto Parrilla
February 21, 2026
I do not recommend this dealership. I came in with a pre-approval and a specific vehicle in their inventory, expecting a straightforward purchase. Instead, the process was disorganiz I came in with a pre-approval and a specific vehicle in their inventory, expecting a straightforward purchase. Instead, the process was disorganized from start to finish. Communication was excessive and borderline harassing for days, yet they failed to get required information to my bank in a timely manner (Valencia) — after multiple days of disruption and delay, I took time off of work to liaison for bank and dealership (dealership was unresponsive to lenders outreach). We live nearly three hours away, and the manager agreed to meet halfway to complete the transaction. On the day of, he told the salesperson (Ernesto) not to honor that. I signed all paperwork and confirmed the title details at signing. Six weeks later, finance (Bernardo) contacted me saying they missed required title signatures and asked me to re-sign documents already completed, while attempting to keep the original transaction date. Ernesto was our direct sales contact and did his best to navigate what felt like a very dysfunctional internal process. He shows potential as an emerging leader, but seems limited by the lack of organization and support around him. Overall, highly unprofessional and poorly managed. I would not trust this team in any capacity. More
by Morgan T.
Verified CustomerOther Employees Tagged: James Christy, Valencia Wallace , Bernardo
February 20, 2026
Ernesto did an amazing job helping me find my dream car. He’s very knowledgeable,professional and not pushy. That made the whole buying experience personal.I’m really happy with my purchase 10/10 would reco He’s very knowledgeable,professional and not pushy. That made the whole buying experience personal.I’m really happy with my purchase 10/10 would recommend!!!! More
by Totallywolf
February 17, 2026
The dealership is understaffed in the sales department and the finance department. They try to make it right when you are waiting hours on end but they should not have to try so hard to make it right. Ju and the finance department. They try to make it right when you are waiting hours on end but they should not have to try so hard to make it right. Just make it right the first time More
by FIVEGRIGGS
Other Employees Tagged: James Christy, Josh Freiheit
February 12, 2026
Had a pleasant experience at this dealership. Did not feel any pressure to buy or hassle with my trade in. Ernesto was excellent, he and his teammates worked with me to get me where I needed to b Did not feel any pressure to buy or hassle with my trade in. Ernesto was excellent, he and his teammates worked with me to get me where I needed to be. More
by Justinlove
Other Employees Tagged: Valencia Wallace
November 17, 2025
Had a pleasant experience, but would have appreciated more upfront about inferred costs associated with the purchase. more upfront about inferred costs associated with the purchase. More
by danickle
Other Employees Tagged: Josh Freiheit
November 14, 2025
Ernesto was mad cool and easy to talk to. I gave him a hard time cause I was over the car buying experience and he just rolled with the punches. Seriously every road block we hit he had a pla I gave him a hard time cause I was over the car buying experience and he just rolled with the punches. Seriously every road block we hit he had a plan a followed through. He even came in on his off day to help the deal along. I appreciate you Neto! More
by Rslaten90
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