Ernesto Hidalgo

Their listings online are a joke! A trap! What they fail to tell you, or show you, is that they have an additional $2500 approx on their cars that they label "Dealer Fees", that is on top of the taxes, titl to tell you, or show you, is that they have an additional $2500 approx on their cars that they label "Dealer Fees", that is on top of the taxes, title fees etc. Very misleading and to be blunt, a scam of sorts. If they know it is a set fee or necessary cost that they have to cover, and it wont vary by the client, then it should be added into the listed price. There should be a full listing of the required costs, THEN you add taxes and registration/title fees. This is like telling you I will remodel your house for $50k, then show up to start work and say, oh yeah, that doesn't include materials. That will be an additional $20k. Be HONEST from the get go Toyota of North Miami. More

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Worst Car Buying Experience Worst car buying experience. I cancelled 2 other appointments today to drive 30 miles from my home because I was referred to Toyota of North Miami by Worst car buying experience. I cancelled 2 other appointments today to drive 30 miles from my home because I was referred to Toyota of North Miami by the Costco Auto Program. First off, the person I had made the appointment with Ernesto Hidalgo, the one I was sent to by Costco was supposedly gone for the day. Never called to tell me he was leaving. My file had been given to another sales person called Gary Haim, he told me he was the general manager and if that’s true, I’m surprised that dealership is still in business with the kind of customer service we received from that man. Within the first 2 minutes, he told me it would be impossible to get the Highlander I wanted because I told him I wanted the black Limited Platinum. What a great first impression. My husband had to ask him several times if he had any platinums on the lot that we could see and after several times of telling him we would like to see one, he finally said he had one and stalled for a while to take us out to see that car. While seeing the one on the lot, he was very unfamiliar with the car and its features. I asked questions about the rims for the Platinum package and couldn’t answer them. He also made some negative comment when I told him I liked the Platinum package because of the panoramic moonroof. He was very negative about everything. I think once he knew he wasn’t going to sell us the one on the lot, he didn’t care to treat us right. On the way back in, left us out in the lot and came in thru a different door and we were lost for a while not knowing where he went. I have never seen anything like this. As per the Costco program, the dealer is supposed to provide the customer with the Costco price in writing on arrival there. Not once did he do that in the one hour we were there in spite of me asking him several times. I haven’t bought a new car in 10 years but I don’t recall my last experience being unpleasant like this. I just contacted the Costco Auto Program and reported my experience at this dealership. Stay away from this place. More

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Happy I went in and was helped by Ernesto. So happy with my new Toyota. He was great from beginning to end. I strongly recommend Ernesto Hidalgo. I went in and was helped by Ernesto. So happy with my new Toyota. He was great from beginning to end. I strongly recommend Ernesto Hidalgo. More

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Great customer service Ernesto Hidalgo was a great help , he explained every little detail that I need to know!!!! Very happy with his service. We will recommend him to ou Ernesto Hidalgo was a great help , he explained every little detail that I need to know!!!! Very happy with his service. We will recommend him to our friends and family 😊 More

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Great I gave him a 5 star because he was a great sales person. He knew exactly what car i wanted and around the price that i told him about. Thank you I gave him a 5 star because he was a great sales person. He knew exactly what car i wanted and around the price that i told him about. Thank you More

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Wonderful Wowww Ernesto .. went above and beyond , He gave me suggestions and his advice. So quick and professional. I felt like family by the end of the whole Wowww Ernesto .. went above and beyond , He gave me suggestions and his advice. So quick and professional. I felt like family by the end of the whole process! I would recommend Ernesto Hidalgo to anyone who is looking for a new or used vehicle. More

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Amazing customer service Ernesto was knowledgeable and very helpful. He was very patient and helped with what I was looking for. Thank you very very much for your help! Ernesto was knowledgeable and very helpful. He was very patient and helped with what I was looking for. Thank you very very much for your help! More

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Exceptional service Wonderful service, he went above and beyond . I really love how he went above and beyond to help me. I would definitely recommend friend and family Wonderful service, he went above and beyond . I really love how he went above and beyond to help me. I would definitely recommend friend and family More

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They are great My aunt bougth a car from Ernesto Hidalgo, he is very good in what he is doing. He is very knowledgeable and very nice. She love her car and the Ern My aunt bougth a car from Ernesto Hidalgo, he is very good in what he is doing. He is very knowledgeable and very nice. She love her car and the Ernesto, I was with her and I recomend him and the dealership. More

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Knowledgeable Ernesto did an amazing job. He was super nice and friendly, not pushy at all like you get at nost dealerships. Will definitely recommend him to friend Ernesto did an amazing job. He was super nice and friendly, not pushy at all like you get at nost dealerships. Will definitely recommend him to friends & family. Thank you More

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