Ernesto Estepan

great team and they stayed late to help me get the truck that I drove 4 hours for. I appreciate their help and willingness to work with me. that I drove 4 hours for. I appreciate their help and willingness to work with me. More

by Jayson Osteen Verified Customer Verified Customer

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The salesman and the entire team were very friendly and communication was excellent about the vehicle I purchased. communication was excellent about the vehicle I purchased. More

by ASTARZLIMO Verified Customer Verified Customer

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We had great service and experience. The team was top notch. This was one of my easiest purchases I've ever had for a used car. The team was top notch. This was one of my easiest purchases I've ever had for a used car. More

by JACOBMOOMEY Verified Customer Verified Customer

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Great customer service! Ernesto is an amazing salesman. Helped us with everything did not pressure us to make any decisions. Ernesto is an amazing salesman. Helped us with everything did not pressure us to make any decisions. More

by KGRANT2014 Verified Customer Verified Customer

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This is great place if you wanna buy a car. the saler is great . good exp the saler is great . good exp More

by NGOCQUANG1234 Verified Customer Verified Customer

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I have done a lot of business with John Thornton Chevrolet from service on my vehicles to purchasing them. Every time I have gotten phenomenal service, which is why I choose to return Ernesto was am Chevrolet from service on my vehicles to purchasing them. Every time I have gotten phenomenal service, which is why I choose to return Ernesto was amazing very helpful and even after I purchased my vehicle, he still made sure I was happy with my purchase. Derek was very nice also. Very knowledgeable. Great service as usual and it is greatly appreciated. More

by Q.HARGROVE Verified Customer Verified Customer

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Ernesto was nice fast and straight to the point. I enjoyed conversation and great customer service I enjoyed conversation and great customer service More

by Toy Verified Customer Verified Customer

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Everyone was great and helped me get the car I wanted. They went above and beyond. They went above and beyond. More

by JALEN RICHARDSON Verified Customer Verified Customer

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Sneaky. I was assured I would pay MSRP and nothing additional. Then charged $1500 extra. I purchased while I was on the road for work so it would be ready wh I was assured I would pay MSRP and nothing additional. Then charged $1500 extra. I purchased while I was on the road for work so it would be ready when I returned. I’d been waiting months for it to arrive from the manufacturer and paid down payment based on assurances from the sales person. Then when I got to my laptop at the hotel, discovered the additional charges for theft and supposed paint protection. Then when I get home with the truck the next day, I discovered scratched caused by the dealership’s poor washing of the vehicle. It’d been sitting outside (pictures) so it had dust and pollen on it. Then not properly rinsed before washing and scrubbed debris into the black paint. There was also a deep scratch likely from transport. I paid out of pocket to fix the paint but it could only get 90% fixed due to the deep scratch. I tried to have the paint along with a broken infotainment center immediately fixed at John Thornton as well as Rick Hendrick (which was close by). Neither dealership would cover it or provide a vehicle to me for the days needed to fix the infotainment center. So I had to take it outside GM to get the paint fixed and to Jim Ellis GMC to get the screen replaced. No one from John Thornton would call me back after numerous calls for months. Neither service, nor sales managers would answer or ever respond. More

by Bigcat1 Verified Customer Verified Customer

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You guys went above and beyond with my purchase. I am very grateful and blessed because of your team. I absolutely love my car and would highly recommend your dealership. Thank you so very much. I am very grateful and blessed because of your team. I absolutely love my car and would highly recommend your dealership. Thank you so very much. More

by INFINITYXDAY Verified Customer Verified Customer

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