Ernesto Estepan

Hats off to the crew of John Thornton Chevrolet for getting it right and proving that customer service/satisfaction still exists. They really stand by their cars and make sure that a customer issues wi getting it right and proving that customer service/satisfaction still exists. They really stand by their cars and make sure that a customer issues with a car is addressed and taken care of. I purchased cars from here before and that is why I came back and always will. Thank you again for everything, you're the best, thank you Vance Thomas. More

by 5997 Verified Customer Verified Customer

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They handled my purchase very professionally they made everything very easy. The lady that showed me how everything works in the car was very thorough everything very easy. The lady that showed me how everything works in the car was very thorough More

by CGILLEY0 Verified Customer Verified Customer

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Mr. Ernesto Estepan was a great saleman. He was friendly and helpful. Overall, the car-buying experience was one of the best that I have had. Many thanks! and helpful. Overall, the car-buying experience was one of the best that I have had. Many thanks! More

by CMBARNETT Verified Customer Verified Customer

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I bought a car that they did the minimum service on. I knew that the AC needed charging and didn't mind if it was added to the price of the car. They didn't even try to fix the problem or offer to servi I knew that the AC needed charging and didn't mind if it was added to the price of the car. They didn't even try to fix the problem or offer to service it. I'm a 65 year old disabled man with a heart condition and AC in Georgia is a necessity. The front tires have punctures on the sides and they didn't say if they checked the coolant. I have bought a car from John Thornton before so this is why I came back....... big mistake. No even contacted me from my calls to get service that I am willing to pay for. I know the car was bought"as is" but I expected better from John Thornton. I can't recommend anyone to purchase from John Thornton because I'm not satisfied with my purchase and no one seems to care. The name is Vance Thomas and I'm at 5997@comcast.net or 404 933 6560......... I'll be waiting and waiting and waiting and............ waiting. More

by 5997 Verified Customer Verified Customer

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My air doesn't work and my tires are bald. I'm 65 years old, disabled and on a fixed income so I thought these things would be taken care of....... hello Georgia/Air conditioning. As for the t I'm 65 years old, disabled and on a fixed income so I thought these things would be taken care of....... hello Georgia/Air conditioning. As for the tires, they're pretty much gone and have stab/ cuts on the sidewalls. I bought a car from John Thornton before so this is kinda why I came back........ now I'm having second thoughts. As for Ernesto, he was great you need more like him. I don't have a lot of money and I wanted a decent car to get back and forth to my doctor appointments, I go quite often. I hope and pray the car holds up as long as possible. Anyway, I guess it doesn't really matter what I say at the end of the day I'm stuck with getting the tires and AC repairs.......if I can afford it. More

by 5997 Verified Customer Verified Customer

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This dealership turned out to be a huge disappointment. I wanted to get a pre-purchase inspection for a Mazda CX-5, but they assured me that it had already passed a 176-point inspection and we are in busin I wanted to get a pre-purchase inspection for a Mazda CX-5, but they assured me that it had already passed a 176-point inspection and we are in business since 1957, so there was "no need to worry." They even gave me written assurance that I could return it within a week if any faults were found. To be safe, I still went ahead with an inspection from a well-known service center with over 20 years in business. They found issues, but the dealership completely dismissed the report and only offered me the option to trade it in or sell it. I even had the car inspected by an official Mazda service center, which confirmed a transmission issue. Despite this, I was forced into a trade-in with a depreciation deduction. The entire experience has been incredibly disappointing. More

by BOTLAMANOJ29 Verified Customer Verified Customer

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They were fast and efficient. I was well taken care of. Everyone was very professional, knowledgeable, and attentive to me and what I was looking to get done. I appreciate their p I was well taken care of. Everyone was very professional, knowledgeable, and attentive to me and what I was looking to get done. I appreciate their patience and willingness to work with me. More

by ACLICKER Verified Customer Verified Customer

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Very professional and knowledgeable about how things work and what my options are. Very nice respectful and accommodating based on my needs. I would definitely refer everyone I know who is looking for a vehi and what my options are. Very nice respectful and accommodating based on my needs. I would definitely refer everyone I know who is looking for a vehicle to him. He went above and beyond with his service. I had a nice experience and did not feel like I was being taken advantage of. I feel like I got the deal I was looking for. Exceptional service. Kreg More

by ACLICKER Verified Customer Verified Customer

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Mr.Ernesto and his team was good to me. The customer service was excellent. Good job guys. service was excellent. Good job guys. More

by SEPEDAWILLIS1 Verified Customer Verified Customer

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great team and they stayed late to help me get the truck that I drove 4 hours for. I appreciate their help and willingness to work with me. that I drove 4 hours for. I appreciate their help and willingness to work with me. More

by Jayson Osteen Verified Customer Verified Customer

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