Erin Schuster
Erin Schuster at Napleton Ford Columbus

Erin Schuster

Service Advisor

Napleton Ford Columbus

330 Transit Road
Columbus, WI 53925

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4.9
29 Reviews
4.9

29 Reviews

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29 Reviews of Erin Schuster

July 27, 2025

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Employee Rating

Kept me well informed every step of the way. Very courteous. They did a very good job. More

by ZBRECO
Service Price Transparency
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Recommend Dealer
Yes

July 27, 2025

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Very uncooperative. Didn't want to stand by warranty on a new car the car was 3 years old 3k miles and would do warranty work. More

by dtkroberts
Service Price Transparency
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Recommend Dealer
No
Jul 28, 2025

Napleton Ford Columbus responded

We're sorry to hear about your frustrations with the warranty. We aim for transparency and fairness in our services, and want to clarify that bumper-to-bumper is only three years. Please reach out directly to columbusfordfeedback@napleton.autos - Napleton Ford Columbus for additional assistance.

July 25, 2025

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I didn't deal with David I was dealing with Erin, in service why am I doing it on David. More

by kpearso789
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Recommend Dealer
Yes

July 25, 2025

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Took care of issue and at a timely matter! Communication was awesome and kept me up to date! More

by paitrick29p
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Recommend Dealer
Yes

July 23, 2025

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Everything that was supposed to get done was done and in the time Erin said it would get done. Thank you Erin for getting everything done More

by crheitke57
Service Price Transparency
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Recommend Dealer
Yes
Jul 23, 2025

Napleton Ford Columbus responded

Thank you for choosing Napleton Ford Columbus and for sharing your five-star review with Erin!

July 16, 2025

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Very attentive to the customer needs. Also, the waiting area is very customer friendly and inviting. More

by Todley
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Recommend Dealer
Yes
Jul 16, 2025

Napleton Ford Columbus responded

Todley, thank you for sharing your support of Napleton Ford Columbus!

July 11, 2025

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Everyone was very courteous. I was greeted with a smile and the work was finished promptly. More

by Kingpauline5
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Recommend Dealer
Yes
Jul 11, 2025

Napleton Ford Columbus responded

We are glad to hear that our Napleton Ford Columbus team provided such kind service. Thanks for working with us!

July 11, 2025

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The service department was very helpful and impressive. I had no issues whatsoever. Friendly and helpful and telling me of issues that may need addressing in the future without being pushy. More

by Jperdmann
Service Price Transparency
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Recommend Dealer
Yes
Jul 11, 2025

Napleton Ford Columbus responded

Thank you for sharing your positive feedback! We appreciate your business and hope to see you again at Napleton's Columbus-Ford!

July 10, 2025

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Very good Love the pick up and car delivery service! Best thing ever to do. More

by lindahuebner12
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Recommend Dealer
Yes

Other Employees Tagged: Keenan White, Joel Christopherson , Delivery person and person who brought papers for me to sign.

Jul 10, 2025

Napleton Ford Columbus responded

Thank you for the great review. We look forward to seeing you again at Napleton Ford Columbus!

July 09, 2025

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Employee Rating

I was brought in on time for my scheduled appointment. Very friendly staff. Explained throughly an issue I thought I was having. More

by ledgy14
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keenan White

Jul 09, 2025

Napleton Ford Columbus responded

Your feedback means so much to us! Thank you for choosing Napleton Ford Columbus and for sharing your experience.

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