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Erin Schuster
Erin Schuster at Napleton Ford Columbus

Erin Schuster

Service Advisor

Napleton Ford Columbus

330 Transit Road
Columbus, WI 53925

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4.9
34 Reviews
4.9

34 Reviews

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34 Reviews of Erin Schuster

August 22, 2025

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Employee Rating

Erin was great, the tech did a great job. The whole experience was very good More

by Carl.benck60
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Recommend Dealer
Yes
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August 17, 2025

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Very helpful and friendly at the service desk with Erin. Very convenient with the pick-up and return after service. More

by joekeip59
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tyson Tully, Joel Christopherson

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Aug 20, 2025

Napleton Ford Columbus responded

We’re so glad to know you had a great experience with Erin and our team! Thank you for choosing Napleton Ford Columbus. We look forward to serving you again! Safe travels!

August 13, 2025

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I had great service from my oil change to diagnosing my oil leak Great communication More

by Mimi
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Yes
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Aug 14, 2025

Napleton Ford Columbus responded

Thanks for sharing your positive experience with our team at Napleton Ford Columbus, Mimi! Safe travels ahead!

August 06, 2025

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Fast and friendly service, and allowed me to drip off my car and pick it up near closing time which with my schedule is great More

by Jokester23
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Recommend Dealer
Yes

Other Employees Tagged: David

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Aug 06, 2025

Napleton Ford Columbus responded

Thank you for choosing Napleton Ford Columbus and sharing your support for our team! We are always happy to accommodate your schedule and hope to serve you again down the road.

August 05, 2025

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Thorough and efficient. Very helpful. Friendly, they explain every very well. I appreciate their helpfulness. More

by Pawlischchessie
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keenan White, Joel Christopherson

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Aug 06, 2025

Napleton Ford Columbus responded

Thank you for choosing Napleton Ford Columbus! We are very grateful for your business and your feedback. See you next time!

July 27, 2025

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Very uncooperative. Didn't want to stand by warranty on a new car the car was 3 years old 3k miles and would do warranty work. More

by dtkroberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Keenan White, Joel Christopherson

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Jul 28, 2025

Napleton Ford Columbus responded

We're sorry to hear about your frustrations with the warranty. We aim for transparency and fairness in our services, and want to clarify that bumper-to-bumper is only three years. Please reach out directly to columbusfordfeedback@napleton.autos - Napleton Ford Columbus for additional assistance.

July 27, 2025

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Kept me well informed every step of the way. Very courteous. They did a very good job. More

by ZBRECO
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Recommend Dealer
Yes
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Jul 29, 2025

Napleton Ford Columbus responded

Thanks a bunch for choosing Napleton Ford Columbus above the rest! It's always our pleasure to keep you in the loop throughout each visit.

July 25, 2025

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Took care of issue and at a timely matter! Communication was awesome and kept me up to date! More

by paitrick29p
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Yes
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Jul 28, 2025

Napleton Ford Columbus responded

Thank you for sharing a positive review! We appreciate your business here at Napleton Ford Columbus. Drive safely!

July 25, 2025

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Employee Rating

I didn't deal with David I was dealing with Erin, in service why am I doing it on David. More

by kpearso789
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Recommend Dealer
Yes
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Jul 28, 2025

Napleton Ford Columbus responded

We are sorry to hear about any confusion you encountered while leaving this review, but we appreciate your feedback! Thank you for choosing Napleton Ford Columbus and for giving Erin a shoutout. Please let us know if there is anything else we can assist you with!

July 23, 2025

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Employee Rating

Everything that was supposed to get done was done and in the time Erin said it would get done. Thank you Erin for getting everything done More

by crheitke57
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Workmanship
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Recommend Dealer
Yes
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Jul 23, 2025

Napleton Ford Columbus responded

Thank you for choosing Napleton Ford Columbus and for sharing your five-star review with Erin!

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