Erin Mclain

People are considerate and review what was done in an understandable way. Got car in a reasonable time frame. understandable way. Got car in a reasonable time frame. More

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Great service! Always pleased to have them service Lexus , I would recommend them , service done in expected time Always pleased to have them service Lexus , I would recommend them , service done in expected time More

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Purchased new suv with 8000 miles. Low tire when purchased. They aired it up. Barely made it home. Went back and they refused to pay for a new tire. Service to install air cabin filter Low tire when purchased. They aired it up. Barely made it home. Went back and they refused to pay for a new tire. Service to install air cabin filter and they didn't replace the cover. Service to fix seat motor and they broke the seat. Now they want me to pay over $300 to fix what they broke. I would NOT recommend this dealership AT ALL. Terrible customer service with sales staff, techs, and mechanics. More

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Excellent service department. Erin was service adviser was very informative and helpful. I trust Machens and will continue to bring our 3 Toyota’s here for service. Erin was service adviser was very informative and helpful. I trust Machens and will continue to bring our 3 Toyota’s here for service. More

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The service department is terrible. Period. Can’t get anything done as agreed in contracts. Price gouging is commonplace and the ideal they’re striving to achieve apparently. Period. Can’t get anything done as agreed in contracts. Price gouging is commonplace and the ideal they’re striving to achieve apparently. More

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