Erin Kilgo
Erin Kilgo at Tony Serra Nissan
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Erin Kilgo

Service Advisor

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.6
362 Reviews
4.6

362 Reviews

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362 Reviews of Erin Kilgo

December 21, 2024

Dealership Rating
Employee Rating

Great service and on tune good job and over satisfied with the work and friendly staff More

by Declined2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 21, 2024

Dealership Rating
Employee Rating

Ashtin was so helpful and the service was great! It was done quickly and efficient More

by tina_warner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 13, 2024

Dealership Rating
Employee Rating

This dealerships service department frustrates me. I’ve spent a lot of money on service there over the last four years yet I have to take my car to Autozone to get a check engine light taken care of. More

by slmiller20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chuck Kennedy, Brian Endi

Dec 20, 2024

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

December 02, 2024

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Employee Rating

They didn't tighten the oil pan back right and the oil leaked out. Also did not refill the washer fluid. Will not be back!!! First issue in 3 years and having to wait for a refund. My driveway on my one y More

by terrycagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chuck Kennedy, Brian Endi

Dec 04, 2024

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

December 02, 2024

Dealership Rating
Employee Rating

Drove a 2015 Altima for syncing ecm and tcm modules. Payed $645 left on rollback enabled with another $200 bill for that. Not sure why. But had a mechanic that usually works on them. He found two sensor More

by shanebryson205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chuck Kennedy, Brian Endi

Dec 04, 2024

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771.

November 30, 2024

Dealership Rating
Employee Rating

Work was good ! Hate this survey . Don’t send me another survey. I will not fill it out More

by sheliathrash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Kennedy, Brian Endi

Dec 03, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 29, 2024

Dealership Rating
Employee Rating

They are all very helpful and very well mannered and plenty they have a great attitude More

by terrypostulka32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 03, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 29, 2024

Dealership Rating
Employee Rating

Service is always the best. The girls that take the money are the best also More

by dandziegenbein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kellan Dunigan

Dec 03, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 28, 2024

Dealership Rating
Employee Rating

Dealerships is great, but I do not want to fill out a survey every time I get me car serviced. More

by Matt.barnes050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 27, 2024

Dealership Rating
Employee Rating

I had an appointment at 7:30 and my car was not ready until after 2. What is the point in making appointments if they won’t keep them? More

by Beatlefan90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chuck Kennedy, Brian Endi

Dec 03, 2024

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

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