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Erika Featherston
Erika Featherston at Shottenkirk Toyota Weatherford
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Erika Featherston

Service Advisor

Shottenkirk Toyota Weatherford

3131 Fort Worth Highway
Weatherford, TX 76086

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4.9
75 Reviews

Industry Experience

8 yrs, 8 mos

4.9

75 Reviews

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75 Reviews of Erika Featherston

December 08, 2024

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Employee Rating

Your service manager sux,will not buy from there with him still employed at shottenkirk More

by DANIELYOUNG8887
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Pfender, Manny Martinez

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Dec 09, 2024

Shottenkirk Toyota Weatherford responded

DANIEL, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1944 and ask for one of our managers.

December 08, 2024

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Employee Rating

We always receive wonderful service at Shottenkirk! The staff is professional and courteous, and always keeps us up to date during our service appointments so we are not left guessing. More

by Charlesmrks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pfender

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Dec 09, 2024

Shottenkirk Toyota Weatherford responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Weatherford!

December 05, 2024

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Employee Rating

Mike and the team are all very nice and always explain everything and my truck was finished in 28 minutes super fast. Erika who booked my appt was VERY nice as well and very good on the phone. I’ve never More

by courtneythompson768
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pfender

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Dec 06, 2024

Shottenkirk Toyota Weatherford responded

Courtney, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Weatherford. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

December 04, 2024

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Employee Rating

Great dealership, I have never had any issues. Everything is always very professional and laid back. I know I can trust my vehicle here More

by Essexkay000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Kessler , Tim Krolak

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Dec 06, 2024

Shottenkirk Toyota Weatherford responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Weatherford!

November 30, 2024

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Employee Rating

Erika did a fabulous job of making sure all the work was completed. We had a filthy interior and they detailed it to perfection!! I will be returning with another truck. More

by pfstarnes
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 02, 2024

Shottenkirk Toyota Weatherford responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Weatherford. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 20, 2024

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The customer service is friendly and the wait time is great! Atmosphere is comfortable and relaxing. More

by Angela
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Recommend Dealer
Yes
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Nov 21, 2024

Shottenkirk Toyota Weatherford responded

Angela, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Weatherford!

November 19, 2024

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Excellent service. Friendly service rep and rapid completion of service. Recommend to an6body wanting high quality quick service More

by ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 20, 2024

Shottenkirk Toyota Weatherford responded

Ken, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Weatherford. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 19, 2024

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Employee Rating

Very friendly and courteous people everyone that I came in contact with was so nice More

by wireproductsinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lamont Halstead, Manny Martinez

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Nov 20, 2024

Shottenkirk Toyota Weatherford responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Weatherford in the future!

November 16, 2024

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Employee Rating

I will always work with Erika if I have the option, and Green in lube was thorough and explained his process. I will be bringing my car back for further work! More

by TerraDeWinter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 19, 2024

Shottenkirk Toyota Weatherford responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Weatherford. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 15, 2024

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Employee Rating

They are always professional and fast. They will make recommendations however they are not high pressure to increase costs. More

by kellistumbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manny Martinez

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Nov 19, 2024

Shottenkirk Toyota Weatherford responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Weatherford in the future!

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