Erik Sundvor

Short of being pressured to leave a review, these guy's are totally low key, and a great dealership. are totally low key, and a great dealership. More

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The sales representative was helpful during the purchasing process. However, despite all the negotiations, the truck I bought was not properly inspected. - The brake pads were near depletion. purchasing process. However, despite all the negotiations, the truck I bought was not properly inspected. - The brake pads were near depletion. - The DEF was down to one bar. - The fuel filter was at only 8%. - There was a significant amount of mold under the seats and seatbelts. - Scratches and multiple areas of peeling paint appeared after a deep cleaning. In summary, they fixed all the issues except for the scratches. My point is that the truck should have undergone a proper inspection and cleaning before being released to the customer. This is a $35K vehicle and shouldn't be treated like a cheap car just because it's a trade-in. Even sending numerous emails, the management doesn’t even bother to response if they will fix the scratches. Went to their office, instead of apologizing they told me they received my email and they just don’t want to respond. Overall, I am not personally happy about their customer service. This is not a good customer experience for me. I am hoping their management will improve their quality and provide good service. —————— After writing this Review, the Ford manager called me directly and was not happy about my review. I mistakenly added another name and deleted it. But all the things I stated here are facts and I have all the photos I can attached. Now I feel like this review section is not safe, I felt harassed when the Ford manager called me and argued about this personal review. The manager even wants me to expose my name which is not professional. I hope Ford's upper management will handle this concern professionally. Nothing is personal; I am simply dissatisfied with my experience at this dealership. To clarify, while Sales Representative Eric Sundvor was helpful throughout the process, the issues with the truck are beyond his control and should have been addressed by his manager or higher management. More

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Our Sales Guy Erik and the rest of the team at Bickford were awesome! This is second truck that I have recently purchased here, and I will be back! were awesome! This is second truck that I have recently purchased here, and I will be back! More

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I called for more information about some used trucks they had. Erik emailed the window stickers listing all the equipment and options on each truck I was interested in. I went to the dealers a coupe days l had. Erik emailed the window stickers listing all the equipment and options on each truck I was interested in. I went to the dealers a coupe days later to look at the trucks. Erik showed them to me and suggested I take the one I liked home for the weekend to evaluate it. No high pressure sales or tactics. Made it an enjoyable experience. More

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