Erik Shable

I have had a horrible experience since I bought my 2018 Chevy Silverado 1500 4x4 Custom on 8/8/24. While driving it home the check engine light came on which has happened for different issues to date. Been Chevy Silverado 1500 4x4 Custom on 8/8/24. While driving it home the check engine light came on which has happened for different issues to date. Been back in the shop approx 6 times. 02 sensor, told it was a bad part, had 2 catalytic converters replaced under a warranty extension that I discovered (only 700 miles left til it expired-I was not informed), Chevy dealer inspected and found vehicle was unsafe to drive due to missing bolts on wheel bearings, damaged front brakes and rotors, a coolant leak, etc) few repairs were done by Rocky Mountain and they are done with me. Although I bought an Extended Warranty and Maintenance Warranty for an additional $120 per month and truck still remains broken. Defective Active Grille Shutter to cost $350. Passenger window would not roll up so I replaced window regulator, battery voltage low, battery on last leg so I replaced, volts still low so I will be replacing the alternator, and the tires are insufficient for this winter so I will have to replace those as well ASAP. CONSUMER FRAUD CASE for sure. I gave them every opportunity to correct these issues in a very pleasant and patient manner, although they did not reciprocate that courtesy at all. I must say that my Salesman Mike R was absolutely wonderful, knowledgeable, honest, kind and caring More

by Michele Verified Customer Verified Customer

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Jeramy Piggs our salesman worked with us and we are satisfied with all the services we received so far satisfied with all the services we received so far More

by HARRYW.4535 Verified Customer Verified Customer

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In my personal opinion I do not believe that a car dealership should use cheap parts to replace or warranty and not rewarrant them if they fail I believe using OEM parts eliminates both comfort and dealership should use cheap parts to replace or warranty and not rewarrant them if they fail I believe using OEM parts eliminates both comfort and safety issues and should never be considered when customer service and getting the right part is important cost is not the issue if you can't get the proper OEM part perhaps you shouldn't be in business warranty brake parts honesty is the best policy if you're going to tell somebody your test driving their car and they're going two blocks in back when they've gone on an extended road test and lied is unexcusable I encourage anybody to put a car tag Apple tag Android tag in their vehicle when taking their car to any motor vehicle dealership protect your investment and fight for your rights when it comes to warranty parts and OEM replacement promises. More

by rockcandy1013 Verified Customer Verified Customer

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This company sucks. They buy parts from distributors and when the parts come the are defected so then making you bring your vehicle back for longer stays. Then they tell They buy parts from distributors and when the parts come the are defected so then making you bring your vehicle back for longer stays. Then they tell you that to honor the warranty, you have to bring the car back to them for the repairs in which they also charge you for your deductible!!!!!!! More

by DarwinMacklin Verified Customer Verified Customer

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Overall was a very easy going experience. Neiman is very friendly and easy easy going as well. Just a very laid back and accommodating experience. Thank you all Neiman is very friendly and easy easy going as well. Just a very laid back and accommodating experience. Thank you all More

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Done a very good job. We are well pleased.. As always we are very satisfied with Rocky Mountain Auto Brokers. We are well pleased.. As always we are very satisfied with Rocky Mountain Auto Brokers. More

by profittjm0 Verified Customer Verified Customer

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I was getting out of the army and needed a car to drive 1500 miles home. They only let me test drive it in the dealer lot. Once I got out out of the parking lot and down the road I noticed it couldn’t keep 1500 miles home. They only let me test drive it in the dealer lot. Once I got out out of the parking lot and down the road I noticed it couldn’t keep up with traffic. Took it back after 11 days. (That was when they said to bring it in to fix it) Only drove it 3 times. They said they would fix everything. When I picked it up the day before I was discharged they said the catalytic converter hadn’t come in but everything else was good. They knew I was driving 1470 miles home. It broke down after 8 hours. When I talked to them to tell them to take their car back they claim to have told me not to drive it! Seriously?? Why would I buy a car I cannot drive? When a mechanic looked at it he said nothing was done to service the cars engine. He said the oil was sludge and hadn’t been changed in a very long time (funny how the service report says the opposite) and I need a new motor. Did I mention the electrical problem? Don’t even get me started with that. It won’t start without being jumped! So now I am out 4400$ for the down payment and 1000$ to get the piece of junk to my hometown! Don’t buy from these people. They rip off active service people and veterans! They won’t do the right thing and refund my $ and get their garbage car. More

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They went above and beyond! My Jeep was a mess and when they delivered it to me it was shiny and beautiful again! My Jeep was a mess and when they delivered it to me it was shiny and beautiful again! More

by bunnydavis1985 Verified Customer Verified Customer

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Rocky Mountain Auto Brokers took the time to get my service completed and provided excellent customer service, especially Steve, the service manager. service completed and provided excellent customer service, especially Steve, the service manager. More

by bruce42 Verified Customer Verified Customer

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Amanda was very helpful and sweet and helped me find the perfect car. Neiman also was a pleasure and so were the managers Bailey and Sylvester! They got me the best deal on my Mercedes! perfect car. Neiman also was a pleasure and so were the managers Bailey and Sylvester! They got me the best deal on my Mercedes! More

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