Erik Reumann

I recently purchased a car from this dealership and had a very disappointing experience. Several aspects of the sale were misrepresented, which ultimately would have changed my decision to buy the car. Fi very disappointing experience. Several aspects of the sale were misrepresented, which ultimately would have changed my decision to buy the car. First, there was damage to the paint that was hidden under a dealer badge. When the badge was removed, the damage was revealed. The dealership reluctantly agreed to repair it, but the fix was completely inadequate. The trunk ended up with significant orange peel texture, and within a week, the paint started flaking off. Second, Greg, the salesperson, lied to my face about the warranty. He assured me it covered specific repairs, but this was completely untrue. I have a witness who will sign an affidavit swearing to Greg’s lies. When I initially expressed doubts and said I didn't want to buy the car, Greg reassured me with false promises about the warranty covering my concerns. The dealership belittled me, calling me an idiot and claiming I didn't understand the warranty. However, Greg's reassurances were simply untrue, leaving me with a worthless warranty and higher monthly payments due to financing it. Overall, if the dealership had been upfront and honest about these issues, I never would have bought the car. I feel that their actions violate fair trade practices. I strongly advise potential buyers to be cautious and thoroughly scrutinize any claims made by this dealership. More

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Excellent service. A bit spendy but everything fixed. Erik was very good, personable, thoughtful and knowledgeable. When I had questions he got answers. A bit spendy but everything fixed. Erik was very good, personable, thoughtful and knowledgeable. When I had questions he got answers. More

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Bought a Mini Cooper from this dealership. Should have trusted my gut and not bought it. Eddie told me he bought it off the street but then told my husband it was a trade in. It's check engin Should have trusted my gut and not bought it. Eddie told me he bought it off the street but then told my husband it was a trade in. It's check engine light was on and they said it was because they had put in a new thermostat and not reset the code. There was also a lightbulb sign on and they said that was because one of the internal colorful LED's was out. They reset the code and we purchased the car. In a few days, the code was back. Took it back to them, they kept it for 3 days. Finally they said they were waiting for a Mini technician to come over (the Mini dealership is next door) and work with them to figure out what was wrong. They claimed the Mini technician told them to clean the oxygen sensor. So they said they fixed it and sent the car back. In 3 more days, the code was back on and driving rough and jerky. The timeline to return the car had now expired. I took it to Mini. Mini said they never went over to Infiniti to work with them on the car and they would never do that. So Beaverton Infiniti LIED! Mini also said the engine oil was very low and dirty and needed to be changed. They sold a car without even changing it's oil!! The lightbulb sign was there because the entire tail light housing had melted internally and the lights and wires needed replacing (the warning light doesn't come on for internal LED lights), and the check engine light was on because the oxygen sensor wires were also melted. So Beaverton Infiniti was just resetting the code each time and pretending they were fixing the issue. They didn't even check the oil and top it off! There was also a crack in the coolant tank! So I ended up paying for over $2000 in repairs on a car they sold me way over the KBB value! I wrote to the owner (David) via the website letting him know that we had been lied to and cheated and heard nothing back. So I'd say, don't buy any car from there people! Horrible experience and no responsibility for the lies! More

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I have been bringing both our cars for service here for some time and have spent a great deal of money at this dealership. The service agents most of the time are dishonest but my recent visit will be the some time and have spent a great deal of money at this dealership. The service agents most of the time are dishonest but my recent visit will be the last. Recently I took my wife's FX35 in for an oil change and I was told that the car needed the power steering fluid flashed which I thought was weird and early but I said yes anyway. I picked up the car, got home, and checked to find out that they didn't perform the service. This is terrible customer service and a terrible practice. I won't be returning. Very disappointed. More

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3 minutes agoI have been bring both our cars for service 3 minutes ago I have been bring both our cars for service here for some time and have spend a great deal of money at this dealership. The service age 3 minutes ago I have been bring both our cars for service here for some time and have spend a great deal of money at this dealership. The service agents most of the times are dishonest but my recent visit will be the last. Recently I took my wife's fx35 in for an oil change and I was told that the car needed the power steering fluid flashed which I thought was weird and early but I said yes anyway. I picked up the car, got home and checked to find out that they didn't perform the service. This is terrible customer service and a terrible practice. I won't be returning. Very disappointed More

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buying Asha was delightful informative and always smiling we appreciated her help. As we were paying cash for the car the time spent negotiating was not very Asha was delightful informative and always smiling we appreciated her help. As we were paying cash for the car the time spent negotiating was not very long. We came in to the dealership and a few hours later left in my new car! More

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