Erik Muniz

I recently had an exceptional experience working with Jaylun Watkins when my car’s check engine light came on and I suspected a possible coolant leak. From the moment I reached out, Jaylun was attentive Jaylun Watkins when my car’s check engine light came on and I suspected a possible coolant leak. From the moment I reached out, Jaylun was attentive and professional, ensuring I felt confident about leaving my car in their care. What stood out most was Jaylun’s consistent communication throughout the process. He kept me updated regularly and even sent a detailed video from the technician explaining the diagnosis and repair process. This transparency made a huge difference, as I knew exactly what was happening with my car and why. The service was efficient, and my car was ready sooner than I expected, just in time for an important road trip. Jaylun’s dedication to making sure my car was safe and ready to go was truly appreciated. I highly recommend Jaylun Watkins for his excellent customer service and thorough approach. It’s rare to find someone who combines technical knowledge with such great communication skills. Thanks again, Jaylun! More

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Over priced. I took my car in for over heating, $4,000 later each I was in SHOCK. Detail on invoice I see screws for $6. They said they would discount the evalua I took my car in for over heating, $4,000 later each I was in SHOCK. Detail on invoice I see screws for $6. They said they would discount the evaluation, but had to escalate to managers. Stay away from this service department. Now I get text from sales in a attempt to buy my Audi, but really they just want me to buy new and trade in at low price. More

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Really wonderful people and outstanding service! Audi is a great car this is a wonderful dealership! Audi is a great car this is a wonderful dealership! More

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Great customer service , very helpful & understanding on customer needs as needed. I recommend Audi Dallas customer needs as needed. I recommend Audi Dallas More

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The service at Audi is excellent. I have had my car for one year and love it! I have had my car for one year and love it! More

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Audi continues to exceed my expectations. I had my first service visit last week and Jaramy, my salesperson, had Rob Grant reach out to me. Now I see why. Rob is by far one the best service a I had my first service visit last week and Jaramy, my salesperson, had Rob Grant reach out to me. Now I see why. Rob is by far one the best service advisors I've ever worked with. His professionalism and customer service are 10/10. He made sure my vehicle was taken care of and even followed up with me afterwards. When I had a question for him, he was kind enough to respond to me on his day off. He will be my go to service advisor going forward. Eric, the service director, is amazing as well. Extremely prompt and professional. My experience at this dealership just gets better and better. I'm a very happy customer. Keep up the great work! More

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I appreciate the opportunity to share my experience. Firstly, I must address my interactions with Dori and the sales team. Despite promises of deadlines, documented through screenshots, it became evi Firstly, I must address my interactions with Dori and the sales team. Despite promises of deadlines, documented through screenshots, it became evident that they were aware of the unavailability of parts or the impossibility of performing certain repairs within the stated timeframe. Unfortunately, it was only after directly contacting the manager that I received accurate information. Moreover, the deception extended beyond this initial encounter. The sales team sold me a defective vehicle, leaving me responsible for subsequent repairs. Furthermore, they exhibited unfair treatment by declining similar deals for friends I referred, seemingly due to their desire to rid themselves of the problematic vehicle they sold me. Following the initial repairs, the front suspension failed despite the vehicle receiving a clean bill of health. Additionally, the shop foreman prematurely attributed the issue to a previous rear problem, as overheard during a conversation with Matt. Moreover, when inquiring about repair timelines, I was provided with false information by Matt regarding parts supposedly coming from Germany, a claim disproved after contacting Audi America. Overall, my experience with this dealership's service department has been marred by dishonesty and deceit. Please refrain from attempting to alter my review, as it will remain unchanged. More

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Great service! And good information about the service. I was very very happy about it. And good information about the service. I was very very happy about it. More

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Dori was so helpful , she made sure my problem was resolved as soon as possible and working with my schedule. Overall all staff at Audi Dallas are so fast to come to you & find out how to help you wit resolved as soon as possible and working with my schedule. Overall all staff at Audi Dallas are so fast to come to you & find out how to help you with out making you wait , I am a happy customer as long as I have my Audi , I will be servicing my car at Audi Dallas!😎😊😊 More

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Tim Bennett and the team completed all my work in a timely fashion. Despite high demand they were able to find a loaner for me, which was very important since work required several days. Very pleased timely fashion. Despite high demand they were able to find a loaner for me, which was very important since work required several days. Very pleased More

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