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439 Reviews
Write a ReviewDealership Experience
2 yrs, 8 mos
Industry Experience
33 yrs, 11 mos
Languages Spoken
English
439 Reviews of Erik Hoffman
Verified Customer
November 22, 2024
I am writing to share my experience regarding a recent vehicle purchase and the subsequent services I received at your dealership. While I initially had high expectations, the process was marred by severa vehicle purchase and the subsequent services I received at your dealership. While I initially had high expectations, the process was marred by several challenges that I feel need to be addressed to improve customer satisfaction. Sales and Communication Issues I was assigned to a rookie sales associate instead of a more experienced representative, which added unnecessary complexity to the process. Communication throughout the experience was poor. For instance, it took over three hours to finalize my approval, during which I often had to track down the sales associate for updates. Errors in Documentation The initial paperwork had the wrong VIN, resulting in a temporary tag and registration with incorrect details. This could have caused significant legal issues if I had been pulled over. "We Owe" Follow-Up Issues The promised repairs and parts were not handled efficiently. The repainting of the door handle was completed, but the emblem was not ordered ahead of time, requiring multiple visits to resolve the issue. Service Department Concerns During my service visits, the service advisor was unprofessional and dismissive. On both occasions, I was met with unwarranted hostility, making the process unnecessarily unpleasant. Finance Department as a Positive Note The finance manager was the only staff member who provided clear information and handled their responsibilities professionally. While I understand that mistakes can happen, the overall lack of communication, professionalism, and attention to detail left me extremely dissatisfied. This has been an ongoing issue for over a month, and I am still waiting on a resolution regarding my check and the LoJack setup. I would appreciate a prompt response addressing these concerns and a clear resolution plan. Additionally, I hope these issues can be used to improve the experience for future customers. More
by Bryan Raymonvil
Other Employees Tagged: James Pierre, Phillip Simon, Michael Corey
November 15, 2024
Great service department. Service representative Erik Hoffman was very helpful. He communicated throughout the day letting me know what was going on with my car. I would highl Service representative Erik Hoffman was very helpful. He communicated throughout the day letting me know what was going on with my car. I would highlyI Wayne acre service department to anybody out there. More
by Hello
November 14, 2024
Wayne Akers always takes care of me and their employees are the best there is. are the best there is. More
by HAIGCONSTRUCTIONLLC
Other Employees Tagged: Yankiel Vilches
November 12, 2024
Greatest dealership experience i have ever had in my life, i cannot speak highly enough of the representatives at Wayne Akers Ford. life, i cannot speak highly enough of the representatives at Wayne Akers Ford. More
by FordDriver1987
November 07, 2024
Very professional crew the best dealer in Palm Beach County i am wayne akers customer from 2019 five stars dealer County i am wayne akers customer from 2019 five stars dealer More
by EDDY.MARTINEZ0716
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