Excellent It was great !
Erik and Austin made it pleasurable Need more people like them working there
Erik and Austin made it pleasurable Need more people like them working there
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by cwiggins_2000
Verified Customer
Verified Customer
Other Employees Tagged:
Erik Chipman
Jun 02, 2025 -
Norm Reeves Honda Superstore North Richland Hills responded
Erik and Austin will love hearing that they made your experience pleasurable. They work hard to ensure every guest feels at ease, so your feedback means a lot. Thank you, and you’re welcome back anytime!
Ali and Erik made the experience of purchasing of my new
Ridgeline to pleasant and easy. Thank you both!
Ridgeline to pleasant and easy. Thank you both!
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by grayce2935
May 27, 2025 -
Norm Reeves Honda Superstore North Richland Hills responded
Ali and Erik will be thrilled to hear that your Ridgeline purchase was both pleasant and easy. If you need some new floor mats or other accessories to outfit your ride for a summer adventure, you're welcome to explore our parts and gear selection. Congratulations and welcome to the Norm Reeves Honda family!
The dealership was clean.
Curtis as well as other staff were professional, knowledgeable and friendly and did follow-up a few days later to see if I had any questions.
Curtis as well as other staff were professional, knowledgeable and friendly and did follow-up a few days later to see if I had any questions.
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by dean.borhi
Verified Customer
Verified Customer
May 27, 2025 -
Norm Reeves Honda Superstore North Richland Hills responded
We appreciate you noting our clean showroom and the professionalism of Curtis and the team. It’s great to hear our follow-up calls helped answer any lingering questions—your comfort is our priority. Thank you!
What a wonderful experience.
Everyone was so nice. My worst nightmare is to buy a car BUT this was the best one I’ve ever had. Definitely would recommend
Everyone was so nice. My worst nightmare is to buy a car BUT this was the best one I’ve ever had. Definitely would recommend
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by hill5454
Verified Customer
Verified Customer
May 19, 2025 -
Norm Reeves Honda Superstore North Richland Hills responded
Wow, this means a lot to us! We're glad we could transform this experience into a dream come true. Thank you so much for the 5-star review, and we'll be here the next time you want to upgrade your wheels. Drive safe!
Good Very helpful Helped me through the process was very
smooth and easy They whent out of their way to find the car that I wanted
smooth and easy They whent out of their way to find the car that I wanted
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by vaneyssen.liz
Verified Customer
Verified Customer
Other Employees Tagged:
Erik Chipman
May 12, 2025 -
Norm Reeves Honda Superstore North Richland Hills responded
It's always a great feeling when we see a customer leave happy with their new car! Thank you for the 5-star feedback. We appreciate you and hope your new ride makes you smile for a long time.
Tristan was very helpful he went above and beyond
helping with my tire monitor in the car and getting the tires to be similar readings. Appreciate him.
helping with my tire monitor in the car and getting the tires to be similar readings. Appreciate him.
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by eubank75071
Verified Customer
Verified Customer
Service Price Transparency
Apr 21, 2025 -
Norm Reeves Honda Superstore North Richland Hills responded
Tristan will be pleased to see your review! We're so glad he could get everything sorted out for you.
Erik was able to guide me in the purchasing process and
explained what was covered. He heard me with what I needed and did not push extra services that I did not need.
explained what was covered. He heard me with what I needed and did not push extra services that I did not need.
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by Eric S.
Verified Customer
Verified Customer
Apr 21, 2025 -
Norm Reeves Honda Superstore North Richland Hills responded
Thank you for letting us know that Erik hit the mark. He'll be very happy to hear it! We'll be here the next time you want to upgrade. Enjoy your new ride!
Wonderful experience.
.. took out all the guess work and stress from the situation. Erik and Ann went above and beyond to alleviate our concerns and provided excellent cust
.. took out all the guess work and stress from the situation. Erik and Ann went above and beyond to alleviate our concerns and provided excellent customer service.
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by bjacobsenrn
Verified Customer
Verified Customer
Other Employees Tagged:
Erik Chipman
Apr 17, 2025 -
Norm Reeves Honda Superstore North Richland Hills responded
Erik and Ann will appreciate the words of support! We're so glad they could help you and eliminate any guesswork. That's our goal! Swing by anytime—you know we’ll be here with a smile (and maybe a beverage from our coffee bar), ready to help.
We were very satisfied with the service and the deal we
got for our first time purchase
got for our first time purchase
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by kumardhanush13
Verified Customer
Verified Customer
Apr 10, 2025 -
Norm Reeves Honda Superstore North Richland Hills responded
Helping first-time buyers is always special! Thank you for choosing us for this exciting time in your life. It means a lot! Let us know if you need help with anything else, and please consider requesting a service appointment online when you need maintenance assistance.
The experience was very unpleasant and distasteful, from
a professionalism standpoint. Mr. Erik and Mr. Jerry saved the deal. Overall the carfax stated the car had minor scratches, but I was informed that t
a professionalism standpoint. Mr. Erik and Mr. Jerry saved the deal. Overall the carfax stated the car had minor scratches, but I was informed that they were repaired. Fast forward, the care vehicle still had visible scratches on the A-Surface, which they fixed, but the B-Surface remained. Car was delivered in an unwashed condition, but Mr. Jerry took care of that. Once the car was delivered back to me,
There was still scratches on B-Surface. At this point the hassle was getting overwhelming to have the vehicle honor the carfax. You would think that with the vehicle going to the paint shot and the appearance package (that’s not a warranty) they would have just painted the vehicle. They only painted areas of interest. Overall, not too happy about the product, but those two men were professional.
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by VaCory Foster
Verified Customer
Verified Customer
Mar 26, 2025 -
Norm Reeves Honda Superstore North Richland Hills responded
VaCory, thank you for sharing your experience in detail; we understand how frustrating it must have been. While we're glad you recognized the professionalism of our team members, we regret that the overall process left you feeling disappointed. For further discussion, please contact Richard Meneely at richard.meneely@normreeves.com.
Apr 05, 2025 -
VaCory Foster responded
Overall, with my heavy background in automotive and quality assurance, I just felt after doing my 161 point inspection, the issues cosmetically weren’t addressed. It’s still areas of touch up on the A- Surface and a curb scratch that they also did not paint. I was insured that it was rectified. Even with the appearance package, they failed to follow up with the issues. I even had to get Mr. Jerry to have detail clean it due to the car being delivered to me dirty and out of tolerance. Even the driver side rear window is still getting stuck.