Erik Chipman

Brought my new Civic (10 months old, 12k miles) in for two safety recalls (emissions software update and power steering). I really want to hate this dealership because the finance guys are the worst, but two safety recalls (emissions software update and power steering). I really want to hate this dealership because the finance guys are the worst, but if I'm honest this service visit was great. When I set the appointment they told me it could be up to five hours, so I brought my laptop so I could work while I waited. I guess it was slower than they anticipated because I was out of there in an hour--90 minutes tops. Angel Flores checked me in right away and kept me posted with texts and in-person visits to the waiting room throughout. Yes, they did a multi-point inspection and Angel tried to sell me maintenance I didn't need, but I only had to decline once and he dropped it. That's all I've ever wanted! I get these people have a job to do, and I don't mind them doing it--as long as they take "no" for an answer. Same with Joe Hoch. He wandered by and introduced himself and tried to sell me parts or upgrades or something. I declined and he politely left me his card and went on his way. Five stars! A few months ago I got an email from my original salesman, Erik Chipman, with a birthday voucher for a free specialty coffee from their bistro. This was my first time back since receiving it but they redeemed it without question. Sweet! Five stars for Erik for his contribution to my pleasant morning in absentia. On my way out Angel offered me a free cookie. Even though I had not spent a dime at the dealership that day. Such a nice touch. I do think it's a little annoying that this dealership bombards me with requests for reviews after every interaction. But I get that it's a competitive business. And believe me, it's a two way street. I'm ready to uncork a one-star on these guys the moment they give me an excuse. But today was not that day. More

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Friendly, fast and efficient. They made my visit pleasant and were open about all the communication They made my visit pleasant and were open about all the communication More

by V Verified Customer Verified Customer

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I had an outstanding experience with this car salesman. His honesty, professionalism, and genuine care transformed the entire car-buying process into a seamless, stress-free journey. He took the time to un His honesty, professionalism, and genuine care transformed the entire car-buying process into a seamless, stress-free journey. He took the time to understand my needs, offered expert guidance every step of the way, and made sure I was comfortable with every decision. I highly recommend his services to anyone in search of a knowledgeable and trustworthy car sales professional. More

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Always a good experience , Joe is an incredible sales person and a great human being , knows how to take care of customers person and a great human being , knows how to take care of customers More

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Great experience - upfront pricing and no hassle on trade in and understood need for no back and forth with many managers that wastes time and is very frustrating. I would recommend this dealership for anyon in and understood need for no back and forth with many managers that wastes time and is very frustrating. I would recommend this dealership for anyone looking for a Honda. More

by longhornlaura Verified Customer Verified Customer

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Great customer service with Nume and erik! Great deals and nice people! Will be going back Great deals and nice people! Will be going back More

by damiantamez Verified Customer Verified Customer

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I bought my new Civic Si nine months ago and I still get angry every time something reminds me of the experience. That should tell you something. The sales process was great. Erik Chipman was a pleasur angry every time something reminds me of the experience. That should tell you something. The sales process was great. Erik Chipman was a pleasure to work with, and quoted a price over email, which a lot of dealers won't do. Stephen Bennett was also great when I stopped by to put down earnest money. Point of note, they both reminisced about the Huggins days, back before Norm Reeves took over. That should tell you something. I bought my last new car from Huggins, a 2017 Odyssey, and it was smooth sailing. I expected the same under the new ownership, but it was not to be. After Erik handed me off to the desk manager (I don't remember his name) the games began. Mr. Desk Manager told me that he could not sell me the car at the price Erik quoted, because he didn't realize when he approved the deal that it was an Si. You might be wondering, why is he telling me this? Either he messed up or his salesman messed up, either way, that's all between them. I shouldn't be involved. But as I'm sure you realize, he was telling me because this was all theater. He just wanted me to think there had been a mistake so that he could eventually say, "Well, you know what, I'm going to go ahead and give you the car at that price, even though it's a mistake and you're totally taking advantage of us. Because it's the right thing to do." So now they have me thinking that the perfectly fair and reasonable price I had been quoted over email is some kind of steal. I'm robbing them blind so I owe them a favor. And they expected to cash in immediately. Next I'm walked back to the finance office where I sit down with Emmanuel Corpus. He's friendly enough, but he won't take "no" for an answer. He tries over and over and over and over to get me to buy all the finance extras. He is clearly leaning on the choreographed "deal" that was set up by the desk manager, implying that because I was taking advantage of a mistake, I should make it up to them by purchasing some of their extended warranty nonsense. There was even one point where someone walked in to talk to him about something unrelated and this random dude turned to me and was like "Oh I heard about that amazing deal you got, congratulations!" So choreographed! But I don't bite. Finally, Emmanuel gives up and turns me over to Joshua Ataga, another finance salesperson. This guy is jacked (Google him). I don't know if he is intended to be physically intimidating or if it's just a coincidence that they bring in a dude with arms the size of tree trunks to try to strong-arm you into buying crap you don't want, but that's the size of it. Josh is explicit about what up until then had only been implied--"because of the deal you're getting, you owe it to us to buy some of this additional coverage." I still refuse and the guy walks out in a huff. Like seriously, big strong man about to have a himself a little snit. Back to Emmanuel, and this next part is probably what I found most annoying about the whole thing. Emmanuel acknowledges that things got a little tense with the hard sell and Josh and everything, but I must understand that they are just doing their jobs. Sure. But he wants me to know that I should under no circumstances leave them a negative review! Because if I do, it will only hurt the salesman, Erik Chipman. And I like Erik, right? I wouldn't want Erik to lose his license to sell cars (???) just because things got a little tense in the finance office, right? And so I guess that's why I'm here, leaving a negative review. Because Emmanuel told me not to. Obviously everything he said is bogus, but on the off-chance that one negative review can jeopardize these people's careers, then Emmanuel and Josh, consider your licenses to sell cars in the state of Texas revoked! More

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My sales rep Jeremiah was so pleasant and very informative, the process was smooth and simple informative, the process was smooth and simple More

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Thank you for a smooth transition in getting our new car. Thanks again for your help. Thanks again for your help. More

by Amparo Verified Customer Verified Customer

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Nice people fast service everything was pretty quick good deal I love my new Honda CRV deal I love my new Honda CRV More

by olga.ramirez071 Verified Customer Verified Customer

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