Erick Rivera

Avoid This Dealership for Service! Do yourself a favor—take your car somewhere else for service. My experience with Eric from the service department was beyond frustrating. He never Do yourself a favor—take your car somewhere else for service. My experience with Eric from the service department was beyond frustrating. He never answers the phone or returns calls. When we finally got in touch, he said diagnosing the codes would take about 45 minutes and that he’d let us know if my husband could get a loaner. Four hours later, my husband gets the car back—and the codes are still there. This is a car with less than 6,000 miles on it! This isn’t the first time, either. Previously, they “cleared” a code, and we had to return because the issue wasn’t actually fixed. I gave them another chance, thinking it was a one-time mistake. This time, when my husband went back, Eric was “too busy” to fix their mistake or give him a loaner—even though he knew my husband had to pick up our daughter from school all the way in Loxahatchee. I called the service manager Rick Presley - of course, he was “in a meeting.” I left a message saying if I didn’t hear back, I’d escalate it to corporate. Never heard from him. They care if you give them a good survey score, but they don’t care enough to call back after screwing up twice. Unacceptable service. More

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Torrey Jones was the best salesman. He found us the most beautiful Car in a Smokey grey when I only wanted white with a tan interior!! He’s really easy to deal with and took care of al He found us the most beautiful Car in a Smokey grey when I only wanted white with a tan interior!! He’s really easy to deal with and took care of all we needed. This is our 4th XC90, so we are Volvo true blue customers Schumacher is like family now More

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Staff is attentive and committed to taking care of the client. Can't say anything but good things about our sales rep Richard Silverman, Matt as always gets the numbers right for you in financing, this wi client. Can't say anything but good things about our sales rep Richard Silverman, Matt as always gets the numbers right for you in financing, this will be our third Volvo with him, and Eric in service -- 👏. When the cars sell themselves -- it's the staff that makes a difference. More

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Positive experience with Karl Ahlers, sales and business managers and service personnel. This made the entire purchase an excellent experience. managers and service personnel. This made the entire purchase an excellent experience. More

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Today I leased a new Volvo XC60 from Schumacher Volvo. I had the pleasure of meeting Karl Ahlers my salesman and he was great very knowledgeable and a no pressure which I appreciate. Some other dealership I had the pleasure of meeting Karl Ahlers my salesman and he was great very knowledgeable and a no pressure which I appreciate. Some other dealerships I was in and out in 15 minutes because of high pressure salesman. Everyone at Schumacher was really nice and appreciated my business. Thank you to everyone, Gene P. More

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Erick was amazing! He explained everything that was being done to my car and made it so easy. The showroom is also very nice and relaxing. He explained everything that was being done to my car and made it so easy. The showroom is also very nice and relaxing. More

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My service manager, Erick, was very professional and extremely helpful. The service department had me in and out of there in short order. extremely helpful. The service department had me in and out of there in short order. More

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Have attempted to purchase a vehicle from this dealership numerous times. The Sales-person (Elliott) was great. However, the Sales Manager was not. Twice we have reached an agreement on a vehicle only to numerous times. The Sales-person (Elliott) was great. However, the Sales Manager was not. Twice we have reached an agreement on a vehicle only to have the Sales Manager change the terms in their favor AFTER agreed upon terms. The first time, I took our agreed deal to another Volvo dealer who immediately honored it. I subsequently purchased 3 more Volvo's from them. Service & Sales people at Schumacher Volvo are professional & pleasant to deal with. but NOT the Management. Schumacher on Northlake acted similarly. Spouse tried to purchase a VW from them & they would not match same terms we had at another VW store. We would have preferred to buy from Schumacher due to their closer location. Same store had agreed to a price on a used vehicle. "Manager" then came in and stated the car i wanted was in "high demand" and changed the price. I left. Next day they called saying they would honor the original terms. It was too late, i had purchased elsewhere. Have lived in Palm Beach County for almost 35yrs. In that time, we purchased 24 cars for myself, spouse, & children. 0 from a Schumacher dealerships even though we tried numerous times. More

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My service advisor Eric is the best. He always goes above and beyond to make sure I'm completely satisfied with all the work done on my car!! He always goes above and beyond to make sure I'm completely satisfied with all the work done on my car!! More

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This is Volvo#6. I continue to use this dealership because of my service adviser, Erick Rivera. He is courteous and listens carefully. He keeps me apprised of the is I continue to use this dealership because of my service adviser, Erick Rivera. He is courteous and listens carefully. He keeps me apprised of the issues throughout the process. More

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