Erick Lain

Erick and Rosalie are great. Tony is not. I have bought 9 cars for this dealership. It used to truly carry the fundamental aspect of what made Lexus great. Service. That's not th Tony is not. I have bought 9 cars for this dealership. It used to truly carry the fundamental aspect of what made Lexus great. Service. That's not the case now. The last car I bought (LC 500) was delivered dirty and we got NO help with infotainment. I watched YouTube to learn most of it. Lexus always makes good cars. That's why I buy them, but the dealer experience is more like a Kia or Nissan dealership. I had heard that he ownership had never owned a luxury dealership before and man does it show. I will still buy Lexus vehicles, but probably from Tulsa or Oklahoma City. 6 of my Lexus purchased here were from when I lived out of town and even out of state. I didn't have to come here, but I did because the service was that good. I can get the current level of service from way less dealerships. Ask the sales team about the leadership. If they're honest, they will tell you what they have shared with me. This place is bleeding loyal customers. I hope this helps. More

by cnapolk Verified Customer Verified Customer

Report | Print

Good people with knowledge of my RX350. Smart kind friendly responsive to questions with clear answers. Smart kind friendly responsive to questions with clear answers. More

by dseg14409 Verified Customer Verified Customer

Report | Print

Very helpful and informative of TX. Directed us in making decisions and guided us thru our second purchase of a Lexus. Directed us in making decisions and guided us thru our second purchase of a Lexus. More

Report | Print

Had car 1 1/2 mos in shop 3 weeks total $2600 . Didn’t not want to meet half in repairs. When I finally got my car returned, someone stole my son‘s bracelet off my rearview mirror he has since pass Didn’t not want to meet half in repairs. When I finally got my car returned, someone stole my son‘s bracelet off my rearview mirror he has since passed on. It was sentimental. I’ve made three phone calls. Not one phone call has been returned. Will never use this dealership again. More

by kim.mastellar Verified Customer Verified Customer

Report | Print

All service done in timely manner and service advisor did a good job explaining everything. a good job explaining everything. More

by jknoeppel Verified Customer Verified Customer

Report | Print

Long term customer. Service is great and James explains all work with expertise. Job well done! Service is great and James explains all work with expertise. Job well done! More

by tdrich54 Verified Customer Verified Customer

Report | Print

Service is always top notch. I had a tire issue that was not corrected the first time but was taken care of in a timely manner. I had a tire issue that was not corrected the first time but was taken care of in a timely manner. More

by gbcurry11 Verified Customer Verified Customer

Report | Print

The staff was very professional. I was very satisfied with the service. I would recommend. I was very satisfied with the service. I would recommend. More

by PMCKESEY Verified Customer Verified Customer

Report | Print

My husband I have purchased our last several vehicles from Walsers Lexus. We did lose our favorite salesperson, however, the entire crew and staff is amazing. I even stopped in one morning before the off from Walsers Lexus. We did lose our favorite salesperson, however, the entire crew and staff is amazing. I even stopped in one morning before the official opening of the service department, my gas tank cover would not open to get gas, they had it open in seconds. More

by jbrucebaker Verified Customer Verified Customer

Report | Print

Angela always makes sure our vehicles get the best service I won’t go anywhere else to have my Lexus serviced. service I won’t go anywhere else to have my Lexus serviced. More

by mccoy4024 Verified Customer Verified Customer

Report | Print