Erick Lain

Professional and easy. We did a good bit of the paperwork before even arriving at dealership. Which made the process of purchasing hassle free. I had some concerns I wan We did a good bit of the paperwork before even arriving at dealership. Which made the process of purchasing hassle free. I had some concerns I wanted to discuss with the GM and he was kind enough to set down with me and personally and professionally address my concerns. ( was purchasing a preowned vehicle). Miss Mayo was quick and timely in her responses. We communicated via text as that worked best with my work travel schedule. It was a great experience from the time I inquired to the time my wife was handed the keys. More

by Sheadeeg Verified Customer Verified Customer

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Lexus personal are the best people they really took good care of me in an emergency situation. I will always recommend this dealership. Thank you care of me in an emergency situation. I will always recommend this dealership. Thank you More

by charlesettasteele Verified Customer Verified Customer

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Things got messed up on our clear bra. So that sucked. But I know it wasn't the Lexus service department directly, it was the contractor used to do the job. The service department did thei So that sucked. But I know it wasn't the Lexus service department directly, it was the contractor used to do the job. The service department did their best to cover the flub, but it still cost us an entire week without our car. So, the service department did a good job, but that contractor made them look bad. More

by cnapolk Verified Customer Verified Customer

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Walser service department is fantastic to work with. The service department is always professional and prompt. Very courteous and helpful. The service department is always professional and prompt. Very courteous and helpful. More

by Kirby Vernon Verified Customer Verified Customer

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Erick and Rosalie are great. Tony is not. I have bought 9 cars for this dealership. It used to truly carry the fundamental aspect of what made Lexus great. Service. That's not th Tony is not. I have bought 9 cars for this dealership. It used to truly carry the fundamental aspect of what made Lexus great. Service. That's not the case now. The last car I bought (LC 500) was delivered dirty and we got NO help with infotainment. I watched YouTube to learn most of it. Lexus always makes good cars. That's why I buy them, but the dealer experience is more like a Kia or Nissan dealership. I had heard that he ownership had never owned a luxury dealership before and man does it show. I will still buy Lexus vehicles, but probably from Tulsa or Oklahoma City. 6 of my Lexus purchased here were from when I lived out of town and even out of state. I didn't have to come here, but I did because the service was that good. I can get the current level of service from way less dealerships. Ask the sales team about the leadership. If they're honest, they will tell you what they have shared with me. This place is bleeding loyal customers. I hope this helps. More

by cnapolk Verified Customer Verified Customer

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Good people with knowledge of my RX350. Smart kind friendly responsive to questions with clear answers. Smart kind friendly responsive to questions with clear answers. More

by dseg14409 Verified Customer Verified Customer

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Very helpful and informative of TX. Directed us in making decisions and guided us thru our second purchase of a Lexus. Directed us in making decisions and guided us thru our second purchase of a Lexus. More

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Had car 1 1/2 mos in shop 3 weeks total $2600 . Didn’t not want to meet half in repairs. When I finally got my car returned, someone stole my son‘s bracelet off my rearview mirror he has since pass Didn’t not want to meet half in repairs. When I finally got my car returned, someone stole my son‘s bracelet off my rearview mirror he has since passed on. It was sentimental. I’ve made three phone calls. Not one phone call has been returned. Will never use this dealership again. More

by kim.mastellar Verified Customer Verified Customer

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All service done in timely manner and service advisor did a good job explaining everything. a good job explaining everything. More

by jknoeppel Verified Customer Verified Customer

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Long term customer. Service is great and James explains all work with expertise. Job well done! Service is great and James explains all work with expertise. Job well done! More

by tdrich54 Verified Customer Verified Customer

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