Erick Johnson

Envision Ford of Oxnard responded

Thank you for bringing this to our attention. We sincerely apologize that your DEF fluid was not filled despite multiple reminders. That’s frustrating—especially when it has happened more than once—and it’s not the level of attention to detail we expect from our team. We will be addressing this internally to ensure that customer requests are properly documented and completed before vehicles are returned. Your feedback is important, and we appreciate you taking the time to let us know. If you’d like us to review your most recent visit or make this right, please don’t hesitate to contact dealership management directly. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear our team was friendly, professional, helpful, and knowledgeable, and that you received clear written information along with insight into possible future service needs and estimated timelines. Transparency and communication are very important to us. We appreciate your trust and look forward to helping you again!