Erick Barrios

Courtesy Chevrolet responded

Thank you for sharing your experience, and we sincerely apologize for any confusion or frustration during your late night visit to Courtesy Chevrolet. Our goal is always to provide our guests with transparent and exceptional service, and it’s clear we fell short of your expectations this time. To address the situation, we understand you were shown two vehicle options: the first priced at $65,000 with $8,500 in GM savings and rebates, and the second at $58,000 with $13,000 in savings and rebates. We also increased the value of your trade-in to accommodate your $18000 in negative equity. Unfortunately, since it was late and after normal business hours the storage lot was closed, we weren’t able to physically show you the second vehicle at that time, though the sales person did provide the vehicle details, including the MSRP. We were able to meet your target payment on the lesser priced vehicle. We’re sorry for any miscommunication regarding the vehicle selection and your expectations. Your trust is important to us, and as loyal Chevy fans, we value your business immensely. If you would like to revisit this situation or discuss further, I would be more than happy to personally assist you to ensure we address your concerns. Please feel free to reach out to me directly at 480-676-3138, so we can work toward a resolution. We truly hope to have the opportunity to regain your trust and demonstrate the level of care and integrity Courtesy Chevrolet stands for. Sincerely, Luis Becerra General Sales Manager Courtesy Chevrolet

Courtesy Chevrolet responded

Thank you for your feedback. We understand your concerns about the systems in place at Courtesy Chevrolet. We appreciate your recognition of our hardworking team and assure you that we continually strive to improve our processes. If you have specific suggestions or experiences to share, please feel free to contact me directly. Your input is valuable to us! Sincerely, Jessica Ogunjobi Customer Service Manager 602.798.2919 jogunjobi@courtesyautomotivegroup.com

Courtesy Chevrolet responded

Thank you for sharing your experience with us here at Courtesy Chevrolet, Philip. I have been trying to reach out about your deposit as it has not been lost. Please contact me at your earliest convenience for a full refund of your deposit. Sincerely, Luis Becerra General Sales Manager lbecerra@courtesyauto.com

Courtesy Chevrolet responded

We appreciate you for letting others know about your experience with us here at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

Courtesy Chevrolet responded

Morgan, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. Please feel free to contact us if you have any questions on your new purchase. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

Courtesy Chevrolet responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do here at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919