Erica Lowe

Had my truck serviced by the nicest people. Was needing an oil change and they were very good about speed of service and explaining service plan and maintenance schedule. Was needing an oil change and they were very good about speed of service and explaining service plan and maintenance schedule. More

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The entire staff is wonderful! They are friendly, knowledgeable, and a joy to work with! Wonderful experiences every time I visit! They are friendly, knowledgeable, and a joy to work with! Wonderful experiences every time I visit! More

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On Dec 8, I called Rountree Moore Toyota in Lake City, FL to ask about them honoring a paint recall. Erica told me I was covered for the free work and could schedule immediately. I told them my wife was just to ask about them honoring a paint recall. Erica told me I was covered for the free work and could schedule immediately. I told them my wife was just diagnosed with breast cancer and since we have a flood of doctor appointments, I'd like to hold off for a while. She assured me this was fine and said to call back when ready. No mention of the recall expiring. I called back in January a few times, but they told me I had to work with Erica and she was off. She was supposed to call me, but didn't. Still no mention of expiry. I called back again in February and was told that the recall had expired. They purposefully delayed me past the expiration date of the recall, knowing I had family issues. I asked for the manager to call me. The manager called and told me her hands were tied, even though they had dropped the ball. She said I needed to call Toyota directly, which I did. They refused to help and told me the dealership was the one who had the final say because they are all independently owned. They just pointed fingers at each other and refused to help me. More

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Everyone was very nice i told them what I wanted and they made it happen made it happen More

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Rountree Moore was a pleasure to work with on my purchase of a new Tundra. Micheal worked hard to make sure I was taken care of. of a new Tundra. Micheal worked hard to make sure I was taken care of. More

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Great service went in with a problem and they jumped right on it a resolved it quickly right on it a resolved it quickly More

by Ktipple8 Verified Customer Verified Customer

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Family loves buying vehicles from Mr Guz Rentz. Will buy again, great service and people Will buy again, great service and people More

by AMY.BRYANT Verified Customer Verified Customer

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I was very happy with Richard who is our sales representative. He contacted me immediately when he saw the vehicle I was looking for being delivered. At that time I had no idea I wanted to purchas representative. He contacted me immediately when he saw the vehicle I was looking for being delivered. At that time I had no idea I wanted to purchase my new sienna 2022. The whole experience from Richard having us take our first test drive through Graham doing our financing and all of the crazy paperwork it was wonderful. Everyone there treated us like we were the only customer there. If in the future we should need to buy another vehicle that’s where we will go. More

by golfingcane1 Verified Customer Verified Customer

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I was very nervous about trying to buy a car from a dealership knowing my credit was not great. However Gus Rentz made me feel good about choosing Toyota Rountree Moore dealership knowing my credit was not great. However Gus Rentz made me feel good about choosing Toyota Rountree Moore More

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John has a great personality and provided us with excellent customer service. We were under a time restraint and the whole staff worked with us to ensure we got our vehicle quickly and efficiently. excellent customer service. We were under a time restraint and the whole staff worked with us to ensure we got our vehicle quickly and efficiently. More

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