Erica Hughes

Top shelf service and beyond professional. It’s just the pricing that keeps this from being a perfect score. Higher pricing is expected at dealerships. But pricing here seems a bit excessive. It’s just the pricing that keeps this from being a perfect score. Higher pricing is expected at dealerships. But pricing here seems a bit excessive. More

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Love the service of this place. Everyone is super helpful, and just a pleasure to deal with. Thank you Erica for all your help in services! Definetly one of the best there! Everyone is super helpful, and just a pleasure to deal with. Thank you Erica for all your help in services! Definetly one of the best there! More

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I’m very grateful for this location even more grateful to have experienced the help of Erica in the parts dept and mick in services. They were consistent with updating me about my car. Erica was nothing shor have experienced the help of Erica in the parts dept and mick in services. They were consistent with updating me about my car. Erica was nothing short of amazing she was so kind and very understanding she handled this as if she was in my shoes. She made sure I understood everything going on and made sure I was in a rental car to make sure I still took care of my kids, thank you guys so much More

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ERICA HUGHES is the BEST, always helpful and honest about what needs to be corrected what needs to be corrected More

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Very kind and knowledgeable professionals. They explained what my car needed in detail for me. They explained what my car needed in detail for me. More

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Erica at KenGanley in Mentor provided exceptional customer service. She answered every question I asked with professionalism. customer service. She answered every question I asked with professionalism. More

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I recently moved from Tucson, Az to the Cleveland, Ohionarea and ran into car troubles with my 2019 Kia Forte. Co workers at UH Lake West suggested Ken Ganley Kia. I was expecting the worse since the Ohionarea and ran into car troubles with my 2019 Kia Forte. Co workers at UH Lake West suggested Ken Ganley Kia. I was expecting the worse since the engine light was on, sporadically cutting off and idling rough. The service department, specifically Mick was very professional, through and quick to detect the problem..The cost as much less than i thought and I was giving a rundown of what I need to get worked on in the near future. So Proud of them. Definitely my spot for all my auto repairs andto recommend service. More

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The service was great for oil change and recall. The service representative was professional and kind The service representative was professional and kind More

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Everyone was really nice and they did a great job on my oil change and I didn’t have to wait that long oil change and I didn’t have to wait that long More

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You want be disappointed. All so kind and friendly.Outstanding customer service.Always our to go to.Thank you all. All so kind and friendly.Outstanding customer service.Always our to go to.Thank you all. More

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