Erica Hughes
Erica Hughes at Ken Ganley Kia Mentor
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Erica Hughes

Service Advisor

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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4.9
125 Reviews
4.9

125 Reviews

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125 Reviews of Erica Hughes

April 16, 2025

Dealership Rating
Employee Rating

Professional, prompt, courteous but rather expensive. That is all I have to say. Conveniently located More

by Justa_road_dad
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2025

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 16, 2025

Dealership Rating
Employee Rating

They were very friendly and kept you aware of the waiting for the vehicle thanks More

by mscoleone88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2025

Ken Ganley Kia Mentor responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

April 05, 2025

Dealership Rating
Employee Rating

always great service and the staff is the absolute best! Erica has been taking care of me for years, she’s the best!! More

by ADIRK28@ICLOUD.COM
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris

Apr 08, 2025

Ken Ganley Kia Mentor responded

Hello, we're happy to hear you had such a positive experience with our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ken Ganley Kia Mentor!

March 19, 2025

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I have been coming here for many years, the service I receive is always good. More

by patriciabowling18
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2025

Ken Ganley Kia Mentor responded

Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

March 17, 2025

Dealership Rating
Employee Rating

The staff was very courteous , they ordered the parts needed promptly and installed them , and washed the car when they were done 👍 More

by mcfaddenohio
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 21, 2025

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 07, 2025

Dealership Rating
Employee Rating

They are always pleasant and friendly and the waiting area is comfortable. I’ve been coming here for years. More

by Jawein121
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 09, 2025

Ken Ganley Kia Mentor responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 02, 2025

Dealership Rating
Employee Rating

I brought my car in for oil and tire rotation During procedure, mechanic said my alignment was slightly off. I agreed to an tire alignment. Unfortunately the bolt on driver rear tire was damaged. Cau More

by gdgilmer57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2025

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 27, 2025

Dealership Rating
Employee Rating

It was a great experience. Erica Hughes, displayed a tremendous amount of alacrity and met my needs with celerity. More

by michaeld.weatherspoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 02, 2025

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We hope you have a great day!

February 26, 2025

Dealership Rating
Employee Rating

I had may vehicle in service today and had a 5 star experience with service associate Erica,she is absolutely amazing asset to this service department. More

by The Butterfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 28, 2025

Ken Ganley Kia Mentor responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 18, 2025

Dealership Rating
Employee Rating

Top shelf service and beyond professional. It’s just the pricing that keeps this from being a perfect score. Higher pricing is expected at dealerships. But pricing here seems a bit excessive. More

by Bof3820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Michael Lindner, Brian Snowden, Kyle Eddy , Dee is wonderful!

Feb 21, 2025

Ken Ganley Kia Mentor responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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