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Erica Hughes
Erica Hughes at Ken Ganley Kia Mentor
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Erica Hughes

Service Advisor

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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5.0
106 Reviews
5.0

106 Reviews

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106 Reviews of Erica Hughes

November 14, 2024

Dealership Rating
Employee Rating

This was my first time waiting at the Mentor KIA dealership for service. The atmosphere was pleasant and my Service Advisor Erica was great. Thank you. More

by rhondad9367
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Ken Ganley Kia Mentor responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 10, 2024

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Employee Rating

People are nice and courteous in the service department very prompt didn’t have to wait long for an oil change. More

by troycrissey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 12, 2024

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

October 22, 2024

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Employee Rating

Slowest service department I have ever experienced in my life. How does an oil change take 4 hours, be so for real. More

by BC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eugene Gritsenko, Nicholas Zaucha, Noah Hamilton, Kyle Eddy

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Oct 25, 2024

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 21, 2024

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Employee Rating

They were very professional and very quick to ask me whay I needed and sorted out my appoint More

by Davelopez414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Michael Lindner, Kyle Eddy

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Oct 25, 2024

Ken Ganley Kia Mentor responded

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

October 19, 2024

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Employee Rating

Fast prompt service appointments. Recommend this dealer for their sales and service accommodations Always willing to meet your needs More

by tlmille159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Michael Lindner, Brian Snowden, Kyle Eddy

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Oct 22, 2024

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

October 12, 2024

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Employee Rating

Good service good tech advice and thanks to Erica. I’ll go back there again. More

by jmoise509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 15, 2024

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! We are always more than happy to assist you if anything else comes up. Take care!

October 02, 2024

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Employee Rating

Service department was fabulous! This was my first service appointment and I was very pleased with the speed and efficiency. The customer service was top notch! . More

by Kelly0893
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 05, 2024

Ken Ganley Kia Mentor responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 07, 2024

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Employee Rating

Friendly dealership with a direct, no nonsense approach to servicing customers. Very satisfied with my overall experience working with the folks at Ken Ganley Kia Mentor. More

by wjonesdrummer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Zaucha, Jeff Loschert, Shane Goulette , Isaiah Bush

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Sep 09, 2024

Ken Ganley Kia Mentor responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 06, 2024

Dealership Rating
Employee Rating

Service department is outstanding- friendly helpful and mindful of time. Treated exceptionally well every visit More

by bearandhero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 09, 2024

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

August 31, 2024

Dealership Rating
Employee Rating

The service rep I dealt with was very helpful and service was fairly quick. Well done. More

by a7x4ever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 05, 2024

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We hope to be of service to you again in the future. Best wishes, Ken Ganley Kia Mentor.

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