Erica Gary
Erica Gary at Walt Massey Ford

Erica Gary

Service Manager

Walt Massey Ford

1494 U.S. 98 East
Columbia, MS 39429

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4.7
18 Reviews

Dealership Experience

1 yr, 5 mos

Industry Experience

3 yrs

Languages Spoken

English English

4.7

18 Reviews

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18 Reviews of Erica Gary

July 23, 2025

Dealership Rating
Employee Rating

I recently brought my vehicle in for service and had the pleasure of working with Erica — and I couldn’t be more impressed. From the moment I arrived, Erica was professional, welcoming, and incredibly knowl More

by Broncolife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Laird , Grant

July 23, 2025

Dealership Rating
Employee Rating

⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Erica I had an absolutely wonderful experience working with Erica. From start to finish, she was professional, attentive, and genuinely committed to providing exceptional serv More

by Broncolife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Laird

July 23, 2025

Dealership Rating
Employee Rating

ERICA GARY IS THE BEST. She takes care of things without complaint. She is very knowledgeable. More

by crawfc
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

July 23, 2025

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I recently had some repair work done on my vehicle and was incredibly impressed with the service I received from Erica. From the start, she was professional, courteous, and extremely knowledgeable. She to More

by lyntaylor70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Laird

July 23, 2025

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If you're looking for a car where buying it is actually hassle free, this is the go to place. Outstanding Customer service! They will help you find whatever you're looking for & help fix your problems easi More

by Destinee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 23, 2025

Dealership Rating
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I recently brought my vehicle in for a routine oil change, and the experience was excellent from start to finish. The service was fast, efficient, and handled with professionalism. The technician clea More

by ashlynng
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 16, 2025

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Great people Got my car right in after part came in and was an effortless process. More

by thumpgreg
Recommend Dealer
Yes

Other Employees Tagged: Erica Gary

Jul 19, 2025

Walt Massey Ford responded

We’re glad to hear everything went smoothly and the process was effortless once the part arrived! Thanks for trusting us to take care of your car.

June 19, 2025

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Employee Rating

The service was great and done in a timely manner. I will be taking all my vehicles here More

by None25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Chapman

Jun 19, 2025

Walt Massey Ford responded

That’s awesome to hear! We’re glad everything went smoothly and truly appreciate your trust in bringing all your vehicles to us. Looking forward to seeing you again!

June 12, 2025

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Employee Rating

Everyone was super friendly and helpful. We had an accident on the premise and the car was disabled. The Ford shop fixed the car such that it was road ready at no charge. Very appreciative f More

by jerrylpowell
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cole Bourne, Kasch Utz

Jun 19, 2025

Walt Massey Ford responded

We’re so glad our team was able to help get you back on the road and that your sales experience was just as positive. We appreciate your kind words and are grateful you chose to work with us—it means a lot!

June 03, 2025

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Employee Rating

Was not able to fix my Problem and wanted to charge and outrageous amount to diagnose but still couldn’t tell me what was wrong More

by GMHADDOX
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Jun 06, 2025

Walt Massey Ford responded

We’re sorry to hear about your experience and understand your frustration. Your feedback is important to us, and we’d like to learn more so we can address your concerns. Please reach out to us directly so we can work to make things right.

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