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Erica Gary

Overview Reviews (12) Inventory (54)

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Erica Gary

Service Manager

Walt Massey Ford

1494 U.S. 98 East
Columbia, MS 39429

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4.5

12 Reviews

Overview Reviews (12) Inventory (54)

Dealership Experience

1 yr, 5 mos

Industry Experience

3 yrs

Languages Spoken

English

4.5

12 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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12 Reviews of Erica Gary

July 16, 2025

Dealership Rating

Employee Rating

Great people Got my car right in after part came in and was an effortless process. was an effortless process. More

by thumpgreg

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Erica Gary

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Jul 19, 2025 -

Walt Massey Ford responded

We’re glad to hear everything went smoothly and the process was effortless once the part arrived! Thanks for trusting us to take care of your car.

June 19, 2025

Dealership Rating

Employee Rating

The service was great and done in a timely manner. I will be taking all my vehicles here I will be taking all my vehicles here More

by None25

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Chapman

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Jun 19, 2025 -

Walt Massey Ford responded

That’s awesome to hear! We’re glad everything went smoothly and truly appreciate your trust in bringing all your vehicles to us. Looking forward to seeing you again!

June 12, 2025

Dealership Rating

Employee Rating

Everyone was super friendly and helpful. We had an accident on the premise and the car was disabled. The Ford shop fixed the car such that it was road ready at no charge. Very appreciative f We had an accident on the premise and the car was disabled. The Ford shop fixed the car such that it was road ready at no charge. Very appreciative for all the help from everyone. Also, had very good experience with sales personnel in the purchase of a truck. More

by jerrylpowell

Verified Customer

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cole Bourne, Kasch Utz

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Jun 19, 2025 -

Walt Massey Ford responded

We’re so glad our team was able to help get you back on the road and that your sales experience was just as positive. We appreciate your kind words and are grateful you chose to work with us—it means a lot!

June 03, 2025

Dealership Rating

Employee Rating

Was not able to fix my Problem and wanted to charge and outrageous amount to diagnose but still couldn’t tell me what was wrong outrageous amount to diagnose but still couldn’t tell me what was wrong More

by GMHADDOX

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Jun 06, 2025 -

Walt Massey Ford responded

We’re sorry to hear about your experience and understand your frustration. Your feedback is important to us, and we’d like to learn more so we can address your concerns. Please reach out to us directly so we can work to make things right.

June 02, 2025

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Employee Rating

Great experience thanks to all. Will highly recommend Walt Massey service to friends and family Will highly recommend Walt Massey service to friends and family More

by dennon.dearman

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cole Bourne, Thomas Slagle, Dennon Dearman, Tim Laird, Chris Waltz, Anthony Chapman

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Jun 02, 2025 -

Walt Massey Ford responded

We’re glad you had a great experience and appreciate your recommendation. Thanks for trusting us with your vehicle—we look forward to seeing you again!

June 02, 2025

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Employee Rating

Overcharged for checking out and quote was over twice what other places charge. My tailgate didn't work when I got it back. what other places charge. My tailgate didn't work when I got it back. More

by sara_aaron2007

Verified Customer

Recommend Dealer

Other Employees Tagged: Erica Gary

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Jun 02, 2025 -

Walt Massey Ford responded

We’re sorry to hear about your experience and appreciate you sharing your concerns. Our goal is to provide fair, quality service, and we’d like the opportunity to review your visit and address the issues with your tailgate. Please reach out to us directly so we can work to make this right.

May 22, 2025

Dealership Rating

Employee Rating

Ms Erica Gary went above and beyond to get me taken care of The shop and mechanics are slow and do not get in a hurry Walt Massey needs to hire some more help in the shop area of The shop and mechanics are slow and do not get in a hurry Walt Massey needs to hire some more help in the shop area More

by swb0912

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 23, 2025 -

Walt Massey Ford responded

We’re so glad Erica provided outstanding service and made sure you were taken care of—she truly goes the extra mile. We appreciate your feedback about the shop and understand how important timely service is. Your input helps us improve, and we’ll be sure to take it into consideration.

May 16, 2025

Dealership Rating

Employee Rating

They keep me informed very friendly 😊 very personable and I appreciate the explanation of the service and I appreciate the explanation of the service More

by Flowerpower 707

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 17, 2025 -

Walt Massey Ford responded

We’re happy to hear you felt informed and well taken care of during your visit. Our team works hard to make sure everything is clear and comfortable for our customers. Thanks for choosing us!

May 09, 2025

Dealership Rating

Employee Rating

They did a good job servicing my truck. I will use them again and again. I will use them again and again. More

by wepiercejr

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Chapman , Dana Douglas, Nick Losito

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May 13, 2025 -

Walt Massey Ford responded

We’re glad to hear your truck was well taken care of! Thanks for the trust—you can count on us anytime.

May 07, 2025

Dealership Rating

Employee Rating

Great staff, they did a great job on my vehicle! Thank you for your help! Thank you for your help! More

by Nathanmckenzie

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cole Bourne, Jimmy Bradley, Dennon Dearman, Tim Laird, Chris Waltz

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May 07, 2025 -

Walt Massey Ford responded

We’re glad to hear our team took great care of your vehicle! Thanks so much for the kind words and for letting us help you out.

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