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Erica Gary
Erica Gary at Walt Massey Ford

Erica Gary

Service Manager

Walt Massey Ford

1494 U.S. 98 East
Columbia, MS 39429

Contact Me
4.4
10 Reviews

Dealership Experience

1 yr, 4 mos

Industry Experience

2 yrs, 11 mos

Languages Spoken

English English

4.4

10 Reviews

Write a Review

10 Reviews of Erica Gary

June 12, 2025

Dealership Rating
Employee Rating

Everyone was super friendly and helpful. We had an accident on the premise and the car was disabled. The Ford shop fixed the car such that it was road ready at no charge. Very appreciative f More

by jerrylpowell
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cole Bourne, Kasch Utz

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June 03, 2025

Dealership Rating
Employee Rating

Was not able to fix my Problem and wanted to charge and outrageous amount to diagnose but still couldn’t tell me what was wrong More

by GMHADDOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 06, 2025

Walt Massey Ford responded

We’re sorry to hear about your experience and understand your frustration. Your feedback is important to us, and we’d like to learn more so we can address your concerns. Please reach out to us directly so we can work to make things right.

June 02, 2025

Dealership Rating
Employee Rating

Great experience thanks to all. Will highly recommend Walt Massey service to friends and family More

by dennon.dearman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cole Bourne, Thomas Slagle, Dennon Dearman, Tim Laird, Chris Waltz, Anthony Chapman

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Jun 02, 2025

Walt Massey Ford responded

We’re glad you had a great experience and appreciate your recommendation. Thanks for trusting us with your vehicle—we look forward to seeing you again!

June 02, 2025

Dealership Rating
Employee Rating

Overcharged for checking out and quote was over twice what other places charge. My tailgate didn't work when I got it back. More

by sara_aaron2007
Recommend Dealer
No

Other Employees Tagged: Erica Gary

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Jun 02, 2025

Walt Massey Ford responded

We’re sorry to hear about your experience and appreciate you sharing your concerns. Our goal is to provide fair, quality service, and we’d like the opportunity to review your visit and address the issues with your tailgate. Please reach out to us directly so we can work to make this right.

May 22, 2025

Dealership Rating
Employee Rating

Ms Erica Gary went above and beyond to get me taken care of The shop and mechanics are slow and do not get in a hurry Walt Massey needs to hire some more help in the shop area More

by swb0912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 23, 2025

Walt Massey Ford responded

We’re so glad Erica provided outstanding service and made sure you were taken care of—she truly goes the extra mile. We appreciate your feedback about the shop and understand how important timely service is. Your input helps us improve, and we’ll be sure to take it into consideration.

May 16, 2025

Dealership Rating
Employee Rating

They keep me informed very friendly 😊 very personable and I appreciate the explanation of the service More

by Flowerpower 707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 17, 2025

Walt Massey Ford responded

We’re happy to hear you felt informed and well taken care of during your visit. Our team works hard to make sure everything is clear and comfortable for our customers. Thanks for choosing us!

May 09, 2025

Dealership Rating
Employee Rating

They did a good job servicing my truck. I will use them again and again. More

by wepiercejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Chapman , Dana Douglas, Nick Losito

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May 13, 2025

Walt Massey Ford responded

We’re glad to hear your truck was well taken care of! Thanks for the trust—you can count on us anytime.

May 07, 2025

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Employee Rating

Great staff, they did a great job on my vehicle! Thank you for your help! More

by Nathanmckenzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cole Bourne, Jimmy Bradley, Dennon Dearman, Tim Laird, Chris Waltz

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May 07, 2025

Walt Massey Ford responded

We’re glad to hear our team took great care of your vehicle! Thanks so much for the kind words and for letting us help you out.

May 01, 2025

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Employee Rating

Very efficient and friendly service. They were able to accomodate our ford e350 class c rv on short notice for diagnosis of wrench warning light on dash. Would highly recommend. More

by boogp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Creel

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May 02, 2025

Walt Massey Ford responded

We’re glad we could assist with your Ford E350 RV on short notice and get you taken care of quickly! Thanks for the recommendation—it means a lot to our team!

May 01, 2025

Dealership Rating
Employee Rating

Everything went well, however, the tires came in late, so you took an extra day to bring p/u back. Also, truck needs new wiper blades, which I forgot to mention! I guess no one noticed that! Sincerely, Linda More

by lindaboyd2015
Recommend Dealer
Yes

Other Employees Tagged: Erica Gary

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May 02, 2025

Walt Massey Ford responded

Thank you for the feedback, Linda. We’re glad everything went well overall, and we apologize for the delay with the tires. We appreciate you bringing up the wiper blades—our team will take note for next time to ensure every detail gets the attention it deserves!

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