Was not able to fix my
Problem and wanted to charge and
outrageous amount to diagnose but still couldn’t tell me what was wrong
outrageous amount to diagnose but still couldn’t tell me what was wrong
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by GMHADDOX
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2025 -
Walt Massey Ford responded
We’re sorry to hear about your experience and understand your frustration. Your feedback is important to us, and we’d like to learn more so we can address your concerns. Please reach out to us directly so we can work to make things right.
Great experience thanks to all.
Will highly recommend Walt Massey service to friends and family
Will highly recommend Walt Massey service to friends and family
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by dennon.dearman
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2025 -
Walt Massey Ford responded
We’re glad you had a great experience and appreciate your recommendation. Thanks for trusting us with your vehicle—we look forward to seeing you again!
Overcharged for checking out and quote was over twice
what other places charge. My tailgate didn't work when I got it back.
what other places charge. My tailgate didn't work when I got it back.
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by sara_aaron2007
Verified Customer
Verified Customer
Other Employees Tagged:
Erica Gary
Jun 02, 2025 -
Walt Massey Ford responded
We’re sorry to hear about your experience and appreciate you sharing your concerns. Our goal is to provide fair, quality service, and we’d like the opportunity to review your visit and address the issues with your tailgate. Please reach out to us directly so we can work to make this right.
Ms Erica Gary went above and beyond to get me taken care
of The shop and mechanics are slow and do not get in a hurry Walt Massey needs to hire some more help in the shop area
of The shop and mechanics are slow and do not get in a hurry Walt Massey needs to hire some more help in the shop area
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by swb0912
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2025 -
Walt Massey Ford responded
We’re so glad Erica provided outstanding service and made sure you were taken care of—she truly goes the extra mile. We appreciate your feedback about the shop and understand how important timely service is. Your input helps us improve, and we’ll be sure to take it into consideration.
They keep me informed very friendly 😊 very personable
and I appreciate the explanation of the service
and I appreciate the explanation of the service
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by Flowerpower 707
Verified Customer
Verified Customer
Service Price Transparency
May 17, 2025 -
Walt Massey Ford responded
We’re happy to hear you felt informed and well taken care of during your visit. Our team works hard to make sure everything is clear and comfortable for our customers. Thanks for choosing us!
They did a good job servicing my truck.
I will use them again and again.
I will use them again and again.
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by wepiercejr
Verified Customer
Verified Customer
Service Price Transparency
May 13, 2025 -
Walt Massey Ford responded
We’re glad to hear your truck was well taken care of! Thanks for the trust—you can count on us anytime.
Great staff, they did a great job on my vehicle!
Thank you for your help!
Thank you for your help!
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by Nathanmckenzie
Verified Customer
Verified Customer
Service Price Transparency
May 07, 2025 -
Walt Massey Ford responded
We’re glad to hear our team took great care of your vehicle! Thanks so much for the kind words and for letting us help you out.
Very efficient and friendly service.
They were able to accomodate our ford e350 class c rv on short notice for diagnosis of wrench warning light on dash. Would highly recommend.
They were able to accomodate our ford e350 class c rv on short notice for diagnosis of wrench warning light on dash. Would highly recommend.
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by boogp
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Grant Creel
May 02, 2025 -
Walt Massey Ford responded
We’re glad we could assist with your Ford E350 RV on short notice and get you taken care of quickly! Thanks for the recommendation—it means a lot to our team!
Everything went well, however, the tires came in late, so
you took an extra day to bring p/u back. Also, truck needs new wiper blades, which I forgot to mention! I guess no one noticed that! Sincerely, Linda
you took an extra day to bring p/u back. Also, truck needs new wiper blades, which I forgot to mention! I guess no one noticed that! Sincerely, Linda Boyd
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by lindaboyd2015
Verified Customer
Verified Customer
Other Employees Tagged:
Erica Gary
May 02, 2025 -
Walt Massey Ford responded
Thank you for the feedback, Linda. We’re glad everything went well overall, and we apologize for the delay with the tires. We appreciate you bringing up the wiper blades—our team will take note for next time to ensure every detail gets the attention it deserves!