Eric Tucker

Laird Noller Ford of Lawrence responded

Thank you so much for the kind words! We’re thrilled to hear that Eric has continued to provide excellent service even after your purchase. He truly goes above and beyond for our customers, and we’re so glad to have him on our team. If you ever need anything else, don’t hesitate to reach out. We’re here to help!

Laird Noller Ford of Lawrence responded

Thank you for the great feedback! We're glad to hear you had a quick and friendly experience, and that you appreciate our vehicle selection and service follow-up. It's always our goal to make things easy and hassle-free for our customers. We truly appreciate your support and look forward to helping you again in the future!

Laird Noller Ford of Lawrence responded

Thank you for your honest feedback. We're truly sorry to hear that your experience did not meet expectations, especially during such an exciting moment as purchasing your 4Runner. We understand how frustrating and disappointing it must have been to feel misinformed and led along throughout the process. While we’re glad to hear that you’re enjoying the vehicle itself, we take full responsibility for the lack of consistent communication and the delays that negatively impacted your experience. That’s not how we aim to do business, and we’re actively addressing how we coordinate vehicle readiness and communication across our team to ensure situations like this are avoided moving forward. We truly appreciate your patience and hope you'll give us the opportunity to provide a much smoother experience in the future. If you have any remaining concerns or would like to discuss this further, please don’t hesitate to reach out to our customer care team at customerconcerns@lairdnoller.com we’d be happy to talk.

Laird Noller Ford of Lawrence responded

Thank you for your feedback! We're glad to hear that Eric provided you with great service. We apologize for the oversight with the contract, but we’re happy it’s been corrected. We appreciate your patience and understanding, and we’re here to assist if you need anything further. Thanks again for choosing us!

Laird Noller Ford of Lawrence responded

Thank you for your feedback and congratulations on your 2024 Santa Cruz XRT! We’re glad you got a good deal and appreciate you choosing us, especially after traveling such a long distance. We understand the desire for more online support, and we always strive to assist our customers as much as possible remotely. However, due to the increasing risks of fraud and scams, there are certain steps and verifications we must complete in person to protect both our customers and our dealership. We truly appreciate your understanding and hope that your overall experience with the vehicle and our team has been positive. If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your feedback about Eric! We're so happy to know you had a great experience. Thank you for your business!