Eric Rittenhouse

I had an extraordinary experience buying a car with sales rep, Kaleb Mathis. Kaleb was me in a warm and open manner which was entirely welcoming. I felt immediately comfortable with him and was especially ha rep, Kaleb Mathis. Kaleb was me in a warm and open manner which was entirely welcoming. I felt immediately comfortable with him and was especially happy that his positive reaction and intrigue with the car matched my own excitement. I felt Kaleb listened carefully to my concerns and seemed very attentive at every stage of my inquiry — projecting no sense of “selling” or urgency to close a deal. Although Kaleb qualified his knowledge about the car, a Genesis GV60, as “limited”; he was extremely adept at handling the vehicle, answering my questions, identifying the buttons and doodads, and quickly found answers (Google) to questions he didn’t know. Negotiations were seamlessly amicable, and we closed with both of us super happy about the deal. I truly felt that Kaleb had gone to bat for me each time he took the paper back to the manager. I was ultimately thrilled with the transaction, the car, and with Kaleb. I can’t imagine a more smooth and positive experience than the one I had buying my beautiful car at Lexus of Sarasota. Honestly, I’m still pinching myself!!! 😄 More

by drdpollack Verified Customer Verified Customer

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Kaleb found the perfect car at the right price. He did a great job. Ty was incredibly patient with me since I am not very tech savvy. This is my third Lexus - service has always been wonderful. He did a great job. Ty was incredibly patient with me since I am not very tech savvy. This is my third Lexus - service has always been wonderful. More

by LEACHJOENAN Verified Customer Verified Customer

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It was a pleasure working with Austin and the entire Lexus team. They were professional, friendly and communicative. I would definitely recommend them to others. Lexus team. They were professional, friendly and communicative. I would definitely recommend them to others. More

by rappael Verified Customer Verified Customer

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I only had dealing with eric in Finance. He was great. I only talked with Luis for 5 minutes He was great. I only talked with Luis for 5 minutes More

by KFARLEY1 Verified Customer Verified Customer

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Very friendly and welcoming during their remodel. Everyone that worked there was approachable and helpful which is appreciated. My salesperson Jamie genuinely helpful with all my questions and concer Everyone that worked there was approachable and helpful which is appreciated. My salesperson Jamie genuinely helpful with all my questions and concerns. More

by frdwd Verified Customer Verified Customer

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Loving my new GX, Leo is the best! !! Communication was clear and he delivered as promised!!! !! Communication was clear and he delivered as promised!!! More

by Hunter388 Verified Customer Verified Customer

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**An Exceptional and Uplifting Car Buying Experience at Sarasota Lexus** I recently purchased a vehicle from Sarasota Lexus, and what could have easily been a stressful, even discouraging experience tur Sarasota Lexus** I recently purchased a vehicle from Sarasota Lexus, and what could have easily been a stressful, even discouraging experience turned out to be incredibly positive, thanks to the outstanding team there. Given my recent personal financial setbacks, I was concerned that securing financing would be difficult, if not impossible. However, from the moment I walked in, the team at Sarasota Lexus made me feel welcomed, respected, and genuinely cared for. Luis Ojeda, my salesperson, was exceptional from start to finish. His communication was clear, consistent, and personable, and he stayed engaged and persistent throughout the entire process. He truly made me feel like more than just a customer—his professionalism and sincerity were beyond impressive. Jason Crowley, the Used Car Director, brought valuable insight and honesty to the table. His transparency and knowledge were truly appreciated and helped make the entire process feel more grounded and reassuring. Eric in finance was instrumental in getting the ball rolling. He put in the initial legwork to help structure the deal, showing great initiative and determination. And finally, Kenny Clark, the Finance Director, was the one who ultimately brought everything together. He secured the financing and closed the deal with professionalism, efficiency, and a genuine commitment to making it work for me, even if it meant taking steps that weren’t necessarily the most profitable for the dealership. What stood out most to me was how each person on this team went above and beyond. They worked diligently to overcome the financial challenges I brought to the table and never once made me feel judged or unwelcome. Their positivity, encouragement, and unwavering dedication to customer satisfaction completely transformed what could have been a nightmare into a truly uplifting experience. Even if I hadn't been able to secure financing and purchase the vehicle, I would still be writing this review out of sheer appreciation for the level of service, care, and respect I received. This team completely shatters the negative stereotypes so often associated with car buying. They are true professionals, and I am eternally grateful to have crossed paths with them. If you're looking for a dealership that genuinely puts people first, look no further than Sarasota Lexus. Thank you, Luis, Jason, Eric, and Kenny—your kindness and commitment made all the difference. More

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Lexus of Sarasota treated me just like I was a local walk in customer and not the internet customer from 1500 miles away. I will certainly look to them for my next vehicle needs. in customer and not the internet customer from 1500 miles away. I will certainly look to them for my next vehicle needs. More

by locogolfer54 Verified Customer Verified Customer

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Our sales associate, Ross, was a pleasure to work with. The Lexus experience was fantastic and we’re now proud owners of a Lexus! The Lexus experience was fantastic and we’re now proud owners of a Lexus! More

by mcalcutti Verified Customer Verified Customer

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Fantastic experience with Lexus of Sarasota. I was unsure about switching back to Lexus from Mercedes but the sale experience convinced me I was making the right decision! I love the reliabili I was unsure about switching back to Lexus from Mercedes but the sale experience convinced me I was making the right decision! I love the reliability and low maintenance costs of Lexus compared to Mercedes. More

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