Eric Rangel
Eric Rangel at Russ Darrow Kia of Madison

Eric Rangel

Sales & Leasing Consultant

Russ Darrow Kia of Madison

6525 Odana Road
Madison, WI 53719

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4 Reviews

Hey my name's Eric. When I'm outside of work I love to be out on the water, love to play soccer and ride my motorcycle. If you need any help with getting into a new vehicle or improving your situation in any way please contact me!

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4 Reviews

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Dealership Experience

4 yrs, 4 mos

Industry Experience

4 yrs, 4 mos

Specialties & Trainings

KIA CERTIFIED

4 Reviews of Eric Rangel

May 07, 2024

Dealership Rating
Employee Rating

Sales guy war great. Thank you so much. Could have been a faster process though, since we were paying cash. More

by Kalist
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Devon Montgomery

May 11, 2022

Dealership Rating
Employee Rating

Russ Darrow is trying to charge $10,000 over MSRP now to any customer buying from them. We need to put a stop to this predatory practice. I would also say, this is incredibly short-sighted on the part of More

by bengarber3570
Customer Service
Friendliness
Price
Recommend Dealer
No
May 11, 2022

Russ Darrow Kia of Madison responded

I'm sorry you feel this way Mr. Garber and feel the need to go on multiple websites . We have been in the Madison area for over 40 years and we take pride in our upfront and transparent pricing on all our vehicles with all of them being around OR under market value. We have been trying to get ahold of you as you have never been here in person for a sales or service appointment but we wanted to let you know legally we have to have a price on each vehicle for sale however that is not always the actual sale price of our EV6 as we have computer programs and software that push out a number immediately and we always do our best to provide excellent customer service as we are consistently in the top for Kia Motors , received 3 years in a row Carfax Top Rated Dealer Award AND many other awards associated with our ethical business practices and customer service .

May 11, 2022

Russ Darrow Kia of Madison responded

Sounds good Mr. Garber we wish you the best going forward . We will remove ALL future communications with you and again apologize .

May 11, 2022

bengarber3570 responded

You better check your facts. I have been into your store twice for sales appointments. You wouldn't even allow a test drive of the vehicle that we have been corresponding about. The rest of your comments don't even make sense. $10,000 over MSRP. Wow.

September 25, 2021

Dealership Rating
Employee Rating

Great customer service! Eric was incredibly helpful in finding the exact vehicle I wanted within my price range. More

by jw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 25, 2021

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

July 31, 2021

Dealership Rating
Employee Rating

We traded in our 2015 Kia Optima and the sale person said what is wrong with it, which was only the small damage to the plastic. However I should have asked what is wrong with the vehicle we ended up buying More

by Leftybear2004
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Leah Hoefling, Keith was not helpful at all. Where is his customer service skills, asking for a friend?

Jul 31, 2021

Russ Darrow Kia of Madison responded

I am sorry to hear about your experience. Please reach out to me at your earliest convenience. Drake Lallas GM 608 275 7700

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