Eric Pieper
Eric Pieper at Russ Darrow Kia of Madison
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Eric Pieper

Service Advisor

Russ Darrow Kia of Madison

6525 Odana Road
Madison, WI 53719

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4.7
14 Reviews
4.7

14 Reviews

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14 Reviews of Eric Pieper

March 30, 2025

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Employee Rating

My car was left in the service bay. There was no one there to greet or help me understand what happened done to my vehicle $1000 for a change of spark plugs and an oil change was entire More

by anthonybeasley1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 02, 2025

Russ Darrow Kia of Madison responded

Providing a positive experience is our top priority, Anthony, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Drake Lallas drake.lallas@russdarrow.com

March 22, 2025

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Employee Rating

Service and friendliness is always the best in providing the care that my car needs. More

by dandunnavan
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 25, 2025

Russ Darrow Kia of Madison responded

Dan, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

March 19, 2025

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Great customer service! Quick and friendly! I will return soon.... trust the work they do... More

by RRAMIREZ196877
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 19, 2025

Russ Darrow Kia of Madison responded

Thank you for your business and this review. We're happy to hear Joseph and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

March 18, 2025

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Eric has been beyond helpful whether dealing with repairs or diagnostics. Nowhere else i would rather go. More

by Kalebbaumgart111
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Craig Hoffman

Mar 18, 2025

Russ Darrow Kia of Madison responded

Kaleb, We are very happy to hear Eric provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Drake Lallas drake.lallas@russdarrow.com

March 17, 2025

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Quick and efficient work. I was pleased with my service. Easy check in and comfortable lobby to wait for a short while. I’ll come back for sure. More

by SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2025

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

February 22, 2025

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Employee Rating

This is entire situation was so stressful and so confusing but eric made it so easy and was able to make sure i understood everything every step of the way and kept me updated the whole process More

by tf
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2025

Russ Darrow Kia of Madison responded

Thanks for sharing about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

February 18, 2025

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Employee Rating

Kia is the only shop I trust to take my car to get service. The employees are wonderful and helpful the derive is excellent More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 18, 2025

Russ Darrow Kia of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

February 15, 2025

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Employee Rating

Great team that is committed and will get the job done correctly the first time every time! More

by Drunken
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 16, 2025

Russ Darrow Kia of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

February 09, 2025

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Employee Rating

Every interaction is genuine. Great group of folks to work with in the service department.! More

by FLORES.QUENNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Will Akins

Feb 10, 2025

Russ Darrow Kia of Madison responded

Quenna, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Drake Lallas drake.lallas@russdarrow.com

February 02, 2025

Dealership Rating
Employee Rating

I went to the service center for an oil change. It was fast and the staff were very friendly and knowledgeable. And in the end my car was washed. I will definitely use the service center again. More

by GULEVAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Russ Darrow Kia of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Eric met your expectations. Thank you again for choosing Russ Darrow Kia of Madison. We look forward to having you as one of our valued customers for many more years! Drake Lallas drake.lallas@russdarrow.com

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