Eric Pieper

Great, courteous, knowledgeable service personnel. Efficient and honest service today is reflective of the usual service I regularly receive from Russ Darrow Direct. Highly recommended. Efficient and honest service today is reflective of the usual service I regularly receive from Russ Darrow Direct. Highly recommended. More

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My husband and I have worked with Mark many times over the years. Mark always give his best. We appreciate all his hard work. Thank you Mark the years. Mark always give his best. We appreciate all his hard work. Thank you Mark More

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The service department rocks!! I will always trust the commendations of my Service Advisor. I also feel much more comfortable with the same technician working on my car ever time I bring it in. commendations of my Service Advisor. I also feel much more comfortable with the same technician working on my car ever time I bring it in. More

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The service writer Eric is one of the best people ever to deal with. He explains things well, makes you feel comfortable with your decision, and always gives you options. deal with. He explains things well, makes you feel comfortable with your decision, and always gives you options. More

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Car repair Tony and Eric were both great helping me figure out the best days to get my car in and have a rental while mine was being repaired. Super friendly peo Tony and Eric were both great helping me figure out the best days to get my car in and have a rental while mine was being repaired. Super friendly people that fixed it up in just 5 days. I had a great experience with them! More

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highly disgusted! Ever since I purchased my car from Russ Darrow- Appleton, it has been, lets just say that I will never in my lifetime refer or encourage anybody to bu Ever since I purchased my car from Russ Darrow- Appleton, it has been, lets just say that I will never in my lifetime refer or encourage anybody to buy a car or have any service done with Russ Darrow. I get that your in business to sell cars not to care about the affects that your employees have on customers after those cars are bought, but as a business owner myself, we both should know that bad PR is not good for any business and can ultimately close a business...… I will start out by saying that because of the poor service and lack of professionalism at the Appleton location, I started going to the Green Bay location to have service done just to avoid Shelly and the service Manager- a guy. Service was never consistent or just missed completely. When the employees are called out on it, they get very defensive and argumentative! Then about a few months ago, the Green Bay location was closed? Makes a person wonder why???? So then I was basically forced to go back to the Appleton location. I used to think that I shouldn't have to stop going somewhere because the employees are not doing there job- keep in mind only at this 1 location. I don't feel that I should have to find a new place to take my car, the car I bought from the dealership elsewhere but at this point I want to just sell my car just so that I wont deal with anything or person from Russ Darrow. I eventually did and do take my car elsewhere. I get regular oil changes and any maintenance done, and will only go to Russ Darrow maybe every few months to get the inspection done and then any recommendations I take my car to another shop to fix. This keeps getting better by the contact...… About 4 weeks ago I reached out to the finance department to follow-up on my warranty that is almost up. As of today, I called again, because again, another week went by and no returned call from finance department- Nicole Piper. The lady that answered the phone today recognized my name again and said that she will patch me through to Evette. Evette got on the line and at this point I asked her specifically who was in charge of the department? Evette replied that she is. I asked her how is it that weeks can go by and nobody returns phone calls? I asked Evette who her supervisor was? and she flat out refused to tell me. I asked her 5-6 times who her boss was? and nothing but a "laugh and that he won't talk to me". I told her that I will find out myself and ended the call. This past weekend was one of the "every few months" stop. Since I was there getting oil change done, I wanted to follow up on my dead to ear phone calls to the finance dept. from the previous weeks of leaving messages. I was told by the service counter person to go to the front and ask for a "Heather". I ended up finding who Heather was and had her look my warranty info up and tell me how much is left on the balance and what are the options if I went through Russ Darrow to extend it? Like mostly every encounter with Russ Darrow employees, it didn't go so well. Heather first couldn't find my policy so it took her a min, then when she did, she tells me that my warranty of 100k wasn't truly for 100k! The exchange was not pleasant- as an upset customer first finding out that I was "scammed" she only fueled the situation with her attitude because I was upset! I called the warranty company this morning because my experience with anybody from Russ Darrow makes me question anything Russ Darrow says, confirms to me that I was mislead! So the $1888.00 I paid for a 100k warranty was only really for 68,297k! I am highly utterly disgusted. My fine print in the contract states that my warranty is for a vehicle that has "0 miles",- it also has what the miles were at the time of purchase which clearly shows there were miles on car. More

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Oil Change Friendly staff. Was asked how I was doing multiple times. Team was very helpful and did a nice job bringing up service items that may be needed soon. Friendly staff. Was asked how I was doing multiple times. Team was very helpful and did a nice job bringing up service items that may be needed soon. More

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Great people, friendly service I take my vehicle in for service and I'm not treated like some dumb woman who doesn't know what she's talking about. They are always respectful and ve I take my vehicle in for service and I'm not treated like some dumb woman who doesn't know what she's talking about. They are always respectful and very helpful. They don't try to get me to do more than needs to be done and I like that. More

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The workers are always so nice whenever I bring my car in I’ve had overall great luck with service at Russ Darrow! The workers are awesome and so nice. Always helpful when I need help. Definitely recommend I’ve had overall great luck with service at Russ Darrow! The workers are awesome and so nice. Always helpful when I need help. Definitely recommend More

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Customer The staff at RD are very friendly and always helpful. I now live in Milwaukee but I’ll still continue to drive to Appleton for car maintenance - Thank The staff at RD are very friendly and always helpful. I now live in Milwaukee but I’ll still continue to drive to Appleton for car maintenance - Thank you very much More

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