Eric Phillips

If I could give them a no star review I would. Shady AF!! In April we bought our son his car for his graduation from college. Our 2nd purchase from them. Down payment as gift and he pays the rest. Shady AF!! In April we bought our son his car for his graduation from college. Our 2nd purchase from them. Down payment as gift and he pays the rest. Clean car, single owner and maintained by them. Looked like the perfect fit. It came with a 6 mo, 6000 mile warranty. The car was driven 1006 miles before we noticed after a drive the car would smoke. Appeared to be a valve cover gasket with a drip the would hit the exhaust manifold and burn off. Oil level reads fine, no warning lights. Called them and my dealer put me in touch with the service dept. They advised me they need to diagnose the problem and submit it to the warranty company. I would have to pay for a tow. They also advised I would not be covered as in the "breakdown clause" gaskets are not covered although technically the car is not broken down. Talked with my dealer again who agreed it has to be diagnosed in order to submit it and I need to get it in. I confirmed the "warranty" is good at any BMW dealer or ASE shop. I have a BMW dealer a mile from the house safe enough to drive it there with no worry. My diagnosis was spot on. No only did they find that but advised it needs a belt and recomends brakes. OVER $4000 worth of work. The car was 15K. They also confirmed the warranty denied the claim. Warranty is not worth the paper it is printed on!!! And although my dealer said Motor Werks would make it right in the end today I was informed "I'm on my own for the bill." I have had quite a few cars in my life and never have had anything major fail with only 55K miles on it. BMW should be embarrassed. I should have looked here first and seen the overall majority of the reviews are 1 star. Mark it up to tuition and a costly lesson learned. Motor Werks has zero reputability and no honor in the products they sell. More

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Another excellent service experience with Eric Phillips! Everything was done correctly and timely. I really appreciate the quality of service. Everything was done correctly and timely. I really appreciate the quality of service. More

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My visit for maintenance and an oil change was outstanding. Eric Phillips was very professional and accommodating, and service was carried out in a very timely manner. I appreciated the very nic outstanding. Eric Phillips was very professional and accommodating, and service was carried out in a very timely manner. I appreciated the very nice waiting area (although the TV was not working), having the car washed, and the complete report both from Eric and the written report. BMW of Barrington can’t be beat for service. More

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Eric is the best and professional service advisor. Thank you for your best service. I'm willing to travel 1 hour to barrington because of him of course also they have great and comfy facilities. Thank you for your best service. I'm willing to travel 1 hour to barrington because of him of course also they have great and comfy facilities. More

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First BMW experience…Eric and the team did an awesome job at every level to fix a complex issue. Communication and follow through was excellent along the way! at every level to fix a complex issue. Communication and follow through was excellent along the way! More

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Eric has been our long time service person. He has taken care of making sure all our BMW’s have been taken care of 100%. From my 15 year old car to our newer car it’s always a smooth experience He has taken care of making sure all our BMW’s have been taken care of 100%. From my 15 year old car to our newer car it’s always a smooth experience. He also goes above and beyond to be helpful. Feel very fortunate he has been our “go to” More

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Eric at BMW was great. He kept me updated while my car was being serviced. Was in and out quickly. He kept me updated while my car was being serviced. Was in and out quickly. More

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Best of the best in and out with Sharon Lee and Eric Phillips. Great salesperson and great service advisor. Highly recommended. Phillips. Great salesperson and great service advisor. Highly recommended. More

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We’ve been going to MotorWerks of Barrington IL for many years, and recently had a unique issue which needed solving, for which they went above and beyond to help. Thank you to Robert and all the staff! years, and recently had a unique issue which needed solving, for which they went above and beyond to help. Thank you to Robert and all the staff! More

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Continued communication through service and much appreciated . Advised when I would be returning for pick up and vehicle was cleaned and washed and ready to go . I appreciate have everything done in appreciated . Advised when I would be returning for pick up and vehicle was cleaned and washed and ready to go . I appreciate have everything done in a timely manner and will continue to come back for all my needs More

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