Eric Nugent
Eric Nugent at Glenn Polk Chrysler Dodge Jeep Ram Fiat

Eric Nugent

Service Consultant

Glenn Polk Chrysler Dodge Jeep Ram Fiat

4330 I-35
Gainesville, TX 76240

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4.4
12 Reviews
4.4

12 Reviews

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12 Reviews of Eric Nugent

November 29, 2025

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Your service advisor lied To me about several issues with my Ram! No. 1 about killing my new battery 4 days old, No.2 about releasing the electric brakes, they were locked when we delivered it there and More

by trj1117
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Recommend Dealer
No

Other Employees Tagged: Jacob Sewell

November 29, 2025

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Great service and prices for pkg diesel oil changes, however check in and check out is a bit slow even when not busy. More

by purplegoldmom
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Recommend Dealer
Yes
Nov 29, 2025

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this. I’m glad to hear the service and pricing on your diesel oil change hit the mark. I also appreciate you pointing out the check-in and check-out timing. Feedback like this helps us improve, and I’ll be working with the team to speed that part up. We look forward to taking care of you again.

November 29, 2025

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The customer service was very quick and friendly, great service! Highly recommended go see Eric at Glen Polk Service Center More

by randy_hess
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Recommend Dealer
Yes

November 27, 2025

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I arrived as soon as they opened for business for an oil change and tire rotation. I was greeted immediately as I walked in and was treated very professionally during my visit. This was not my first visit t More

by tstrickland08
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Recommend Dealer
Yes
Nov 28, 2025

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this. I’m really glad to hear our team took great care of you right from the moment you arrived. We appreciate you continuing to come back to us for your vehicle needs. Always happy to help keep you on the road and we’ll be ready when you need us again.

November 26, 2025

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Quick to talk to a service advisor. Got me right in for an oil change on a Ram 1500 Ecodiesel. Less expensive than KwikCar, and got a recall done inside of an hour. We will be back. More

by JDHempsmyer
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Recommend Dealer
Yes
Nov 26, 2025

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this. I’m glad our service team got you right in and taken care of quickly. It’s great to hear we could handle the recall at the same time and save you a little money too. We appreciate you choosing us and look forward to seeing you again next time.

November 25, 2025

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The service department is great. They replaced my hemi exhaust manifolds,which is not an easy job and had me in an out in less than 5 days after diagnosis. I definitely will be back. More

by ericlunde84
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Recommend Dealer
Yes
Nov 25, 2025

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you, Eric. I’m glad to hear our service team got those hemi manifolds handled for you and did it in a solid turnaround time. That’s a tough job, and I appreciate you recognizing their work. We’re grateful for the recommendation and look forward to helping you again whenever you need us.

November 22, 2025

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Great place thank you highly recommended always helpful will buy again from there next vehicle More

by jw88fast
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Recommend Dealer
Yes
Nov 23, 2025

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this. I’m glad to hear our team took good care of you and made the whole experience an easy one. We appreciate the recommendation and look forward to helping you again when you are ready for your next vehicle.

October 11, 2025

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Pro: Always checks before doing anything extra during routine visit. Con: long wait & doesn’t accept appointments for oil change More

by Patti77j
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Recommend Dealer
Yes

Other Employees Tagged: Eric Lunde, Jacob Sewell, Khris Clark , I’m not familiar with these people so no rating

Oct 12, 2025

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this, Patti. I really appreciate you pointing out both the positives and where we can do better. I’m glad the team takes time to communicate before doing extra work, but I understand the frustration with the wait times and appointment process. I’ll be working with Eric and his team to see how we can make that experience smoother moving forward. Your feedback truly helps us improve.

September 27, 2025

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Work was done as asked. Will say the testing took longer than what is convenient More

by rodgersklint
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Recommend Dealer
Yes
Sep 28, 2025

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you, Rodger. We’re glad the work was done to your expectations, and we truly appreciate your patience with the extra time it took for testing. We’ll keep working to improve on timeliness, and we’re grateful for your trust in us.

September 24, 2025

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Employee Rating

Rotated tires but didn’t check tire pressure. Sensor was reading 29 for right rear. More

by W2coolapps
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Recommend Dealer
Yes
Sep 24, 2025

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for letting us know about this. We’re sorry we missed checking the tire pressure after your rotation. That’s an important step, and we should have caught it. We truly appreciate you bringing it to our attention so we can do better moving forward. Your feedback helps us improve, and we’re committed to making sure this doesn’t happen again.

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