Eric Nugent

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you, Alan. I am glad our team was able to walk through your oil service, backup braking questions, and the possible recall with clear answers. Good communication matters, especially when it comes to your vehicle. We appreciate you trusting us and are always here when you need us.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for making that drive and for the trust you have shown us over the years, that truly means a lot. Choosing to travel 45 minutes to an hour says everything about the relationship, and Joel Gomez has absolutely earned that kind of loyalty. He cares deeply about people and consistently goes above and beyond, and I am proud to have him on our team. We are blessed with great people who understand that customer service is about relationships, not transactions, and we will keep working hard to make every trip worth it.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for the loyalty you have shown us over nearly 20 years, that kind of trust truly means a lot. I am glad to hear our service team continues to deliver courteous and professional care, and Eric Lunde has always done a great job taking care of people. We are blessed with a strong team and never take long-term relationships like yours for granted. Always here when you need us.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for the feedback. I am sorry the visit felt frustrating, especially when you are already dealing with a recall situation. Your time matters, and I understand how an hour wait for an oil change and a delay on parts would be disappointing. I do want to clarify one point for transparency. When it comes to recall repairs, we are required by Stellantis to complete safety recall work on unsold inventory before those vehicles can be sold, and to do so immediately when parts are available. That is part of our agreement with the manufacturer and not a decision we make locally. At times, that can impact parts availability across the entire dealer network, especially when supply is limited. That said, I completely understand how it feels from your side when you are waiting on parts for your own vehicle. We never want customers to feel like they are second in line, and I will continue working with our team to communicate timelines as clearly as possible and get parts installed as quickly as they become available. Thank you for your patience and for trusting us with your vehicle.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you, Sandy. Quick service and clear communication make all the difference, and I am glad you felt well taken care of. We truly appreciate the recommendation.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Mr. Cooper, that means more to me than you probably realize. Doing business with us for over twenty years is an incredible compliment, and hearing that you hope to continue for another twenty is truly humbling. I am glad our service writers and sales staff continue to be friendly and knowledgeable, because consistency over time is what builds real trust. We are grateful for your loyalty and for allowing us to be part of your journey all these years.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Always glad to hear this, Lucas. Knowing the service continues to be great and that you were in and out quickly means a lot to us. We truly appreciate your trust and look forward to taking care of you again in the future.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Doug and Patty, this makes my day to read! I love the excitement in your words and I am so glad this was the best experience you have ever had. Loving your Jeep, enjoying the sales process, and actually liking bringing the truck in for service is exactly how it should feel. A smiling team and a shop you enjoy being around says a lot about the people we are blessed to have, and I truly appreciate the trust and joy you shared with us. Happy New Year.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Glad to hear this. Getting you in right away without an appointment and turning the work around in a reasonable amount of time is exactly what we aim for. I appreciate you trusting us with your Charger and choosing our service team. Happy New Year.