Eric Lunde

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this, Patti. I really appreciate you pointing out both the positives and where we can do better. I’m glad the team takes time to communicate before doing extra work, but I understand the frustration with the wait times and appointment process. I’ll be working with Eric and his team to see how we can make that experience smoother moving forward. Your feedback truly helps us improve.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this! We’re glad you found the service quick, fairly priced, and centered around your needs. Great communication is something we take pride in, and it means a lot to hear that came through. We appreciate your trust and support!

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you, Patricia! Your many years of trust and support mean a great deal to us. We’re thrilled to hear that Eric, Khris, and the Dodge Jeep team have consistently delivered top-notch service. It’s also great to know you enjoy the clean and comfortable waiting area while we take care of your vehicle. Loyal customers like you are the heart of what makes us who we are, and we’re grateful to have you as part of the GP family!

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this incredible review. Eight vehicles since 2009...that kind of loyalty says so much. Joel has been part of the Polk family team for many years, and his dedication to finding exactly what his customers need is unmatched. The fact that you continue to trust him time and again is a true testament to the way he takes care of people. We are grateful for your trust and proud to have Joel on our team!

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for your feedback. I want to start by apologizing for the frustration and concern this experience caused you. I personally spoke with you along with our Service Manager, Eric, and we do understand why you were upset. At the same time, I also feel it is important for anyone reading this to understand our side of the situation. When the vehicle came to us, it had already been worked on extensively, and much of it was in poor condition. We explained what it would take to properly repair everything, and those recommendations were fully documented on your receipt. Unfortunately, you chose not to approve that additional work. When you picked the vehicle up, Eric and our team explained several times that certain repairs still needed to be completed before the vehicle could be driven. Eric was not trying to cover for a technician — he was simply re-explaining what was already documented. While we regret how things unfolded, I want to assure you and others that safety is always our top priority. We take these matters seriously, and our family’s reputation of over 30 years in this community has been built on taking care of people with integrity.