Eric Lopes

This was the worst vehicle buying experience I have ever had. I was lied to multiple times and constantly told they were trying to help me yet continuous lies. I bought my vehicle on the 31st of March. had. I was lied to multiple times and constantly told they were trying to help me yet continuous lies. I bought my vehicle on the 31st of March. Before I signed papers I told them the radio had an error on it that stated it needed to be serviced. They assured me it was just a 10 minute update and to just come back the following day they would take care of it. I return the following day and they told me the vehicle was fixed so I left and 5 minutes later the error came back on so I went back. They told me not to worry it happens all the time it's just a usb hub. They ordered the hub I came back two days later for them to swap the hub. It didn't fix it. They told me it's the whole radio now and that the radio would be in on the 18th I told them that doesn't work for me I would rather unwind the jeep deal. They called corporate and got a master tech to come down the next day and they told me then it just needed an update so I brought it in again and the master tech updated the radio. It didn't fix it so they needed to order the radio... they also let me know that there was never a date for the radio to be delivered it was on back order. So the corporate guy pulled some strings and they stated the radio would now be here the 28th I told them that doesn't work they said to give them a couple days and they will get it expedited. I did that and they told me it updated to the 23rd but should still be in sooner than that. So I called the gm and he assured me it would be in sooner and this would be the fix. Today is the 23rd and everyone at the dealership has for the most part ignored me. The little replies I got were that the truck wasn't there yet with the parts. When I asked what time the truck normally gets there they told me 7am and I was asking about my part at 1pm. No one has gotten back to me they simply lied to me and fraudulently sold me a vehicle with issues while they assured me it was a simple easy fix. I would not do any business with them what so ever. Save yourself the headache. I am now looking into a lawyer to resolve this. This dealership is just going to tell you whatever they have to so they can rip you off. More

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so i purchase/lease a car in september, and trade in my lease car to them.so dealer took in my lease car, i show them my pay off balance and they agree to paid.however, they delay paying off my car about a lease car to them.so dealer took in my lease car, i show them my pay off balance and they agree to paid.however, they delay paying off my car about a month. i got late payment notification from ***** finance becuase they didnt pay. i went back in to talk to them and took them like 45 ~ 50 days from the day i trade in to payoff my car. so later i receive a mail from ***** finance says there is balance is not been paid for aroudn $383. i went back in to talk to them they say they only will pay off the pay off balance what ever the balance is ask me to find out why. however, i check w/ ***** finance and they told me because is a lease vehicle so whoever pay off the balance dealer or me, there will be a turn-in fee that will be charge that is not show in pay off balance. and dealer suppose know and they should take care of it. so i went back to the dealer and tell them about this, one of the finance manager is been rude and telling they dont know about this and they dont care is not their issue i need to take care of it myself. so i went back again talk to the sales manager and he told me this is not what they take care of and maybe i should go pay this half and half. but to me as customer, i trade in my car already, i no longer own the vehicle and this suppose take care by the dealer, why i have to suffer and still paying something i dont own?and hte sales manager says its okay you dont want to paid becuase they wont pay it either and my credit score will suffer and its not their business. with this type of attitute i dont even know why they still in bsuiness they dont care about customer they care about their sales only. this issue suppose be taking care by the dealer, but now as customer im suffering from buying/leasing car from them. More

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Very poor experience! First off they promised me a price of around 27k and charged 32k doesn’t stop there. I put 9k down payment. They charged for tire package I never ask First off they promised me a price of around 27k and charged 32k doesn’t stop there. I put 9k down payment. They charged for tire package I never asked for and I’ve been going back and fourth for nearly 4 months trying to get someone to refund the contract back to the bank. They hang up, don’t answer, or tell me the manger is in a meeting. I had to drive an hour and 36 minutes from my home to the dealership. And also once again to sign the cancellation and still hasn’t been refunded to the bank. More

by JSCALLYSMITH Joshua smith Verified Customer Verified Customer

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I bought a vehicle from Nate but unfortunately I brought the same vehicle back a week after I bought it because it had mechanical issues it’s now been almost 2 weeks and everyone from service And sales keep the same vehicle back a week after I bought it because it had mechanical issues it’s now been almost 2 weeks and everyone from service And sales keeps giving me the runaround they keep passing the ball blaming one another and there’s no specific person to speak with even apparently a man named Laslow who’s supposedly the boss hides and doesn’t answer your call or his too busy or in a meeting or not there today all lies which in the same day. These guys are content with taking your money but once you let it go they forget about you and your problem, I’d been promise a loaner but forget about it not gonna happen. I wish I’d never bought a car form these guys as they’re all liars and there’s absolutely nobody responsible. Beware with Envision they’re all crooks . And by the way I’m still waiting on my car and for a real manager to answer my call. More

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I have used Envision, West Covina for 5 years now for my Dodge Ram and they have just always worked especially hard to make sure I was fully satisfied. And I am still satisfied. I recommend them fully. Dodge Ram and they have just always worked especially hard to make sure I was fully satisfied. And I am still satisfied. I recommend them fully. More

by sryan5 Verified Customer Verified Customer

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We appreciate Envision always taking care us during our visits for service and addressing our concerns visits for service and addressing our concerns More

by martinez.orozco9687 Verified Customer Verified Customer

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good place, easy to deal with. recommended; given 4 star is because there is always room to grow recommended; given 4 star is because there is always room to grow More

by wang302 Verified Customer Verified Customer

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This dealership is dishonest, manipulative and unserious. Borderline criminal sty away. They make promises and break every one of them - they can not be trusted. Except to take as much of your money as possi Borderline criminal sty away. They make promises and break every one of them - they can not be trusted. Except to take as much of your money as possible. More

by LARSKRISTIAN Verified Customer Verified Customer

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It was a good experience, I went there with just me and my two young boys age 4 an 5, We worked out a deal pretty quick and the manager was very on hands and took care of my needs, even with two kids that my two young boys age 4 an 5, We worked out a deal pretty quick and the manager was very on hands and took care of my needs, even with two kids that just wanted to play the whole time, was able to purchase my dream truck with a 600 fico score. these guys are pretty amazing and can get it done, I still need to return for my full tank of gas but its ok, I am sure there word is good for it, thanks Guys! More

by RICKNJACKIE Verified Customer Verified Customer

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They tell you a lot of lies it’s not right the way the sale you the cars very disappointed sale you the cars very disappointed More

by Ramirez Verified Customer Verified Customer

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