Eric Lewanda

FINAL UPDATE: I am changing my rating from 1 star to 5 stars due to the exceptional leadership of the General Manager, David Oshry. After a very difficult start—which included verbal harassment from a stars due to the exceptional leadership of the General Manager, David Oshry. After a very difficult start—which included verbal harassment from a former staff member and significant pricing discrepancies—David reached out to me personally to rectify the situation. He took immediate, decisive action, including terminating the employee involved and addressing and explaining the fee structures I had encountered and some which he made known to me on the phone, were optional and could be removed. To truly "make it right," David and the dealership sent representatives, Haywood and Donovan, all the way to my home in Melbourne to finalize the transaction we agreed to. They were extremely professional and efficient, making the final steps of this process a pleasure. The Bottom Line: While the initial experience was a disaster, David Oshry proved to be a man of integrity. He didn't just apologize; he went above and beyond to fix the dealership's culture and ensure a fair, transparent deal. If you want a professional experience, I highly recommend dealing directly with David’s management team. (Note: I am leaving my original comments below to highlight the contrast and the effort David went to in order to resolve this.) ORIGINAL REVIEW (For Context): Title: Verbal Harassment & $9,000 in Stealth Fees I am a cash buyer from Melbourne who was prepared to buy a Certified Pre-Owned 2023 CX-5 today. My experience with this dealership was shocking. First, after requesting an itemized Out-the-Door quote, I was called six times by a salesman, Shakiel Givens, who yelled and used profanity toward me over the phone. Second, when I finally received the written quotes, the price jumped from an advertised $24,850 to a total of $33,956. They attempted to pack the deal with a $2,895 'Platinum Package' and a $2,000 'Reconditioning Fee' on a vehicle they are advertising as Certified Pre-Owned. I have reported the harassment and these deceptive pricing practices to Mazda North American Operations. If you are looking for transparency and professional treatment, avoid this store and look elsewhere. More

Report | Print

Keith was very helpful with the whole process. Thank you for making our experience a memorable one! Thank you for making our experience a memorable one! More

Report | Print

Thank you to the Mazda of palm Beach team for the exceptional service. Mainline went above and beyond to accommodate my needs despite the tough situation I was in. He was patient with me and made sur exceptional service. Mainline went above and beyond to accommodate my needs despite the tough situation I was in. He was patient with me and made sure I felt comfortable the whole way even though I came back like 3 times. Special thanks to John in fiance, Eugene and Dave More

Report | Print

This is the only dealership I will go to - excellent experience all around. This is my third Mazda and Maikol has guided me every step of the way. Carson was fantastic and helped facilitate a shuttle to experience all around. This is my third Mazda and Maikol has guided me every step of the way. Carson was fantastic and helped facilitate a shuttle to take me to the dealership because I didn’t have a car. Erick and Dan were great - best dealership and Mazda has excellent product. Would recommend, thank you More

Report | Print

Thank you for making it a great experience buying my new Miata! Amazing person and super easy to work with! Miata! Amazing person and super easy to work with! More

Report | Print

Maikol wss extremely attentive since the moment i walked in. I qas literslly praying to get an honest salesperson that could guide me and help me in the purchase of my first car. Maikol went above and beyon in. I qas literslly praying to get an honest salesperson that could guide me and help me in the purchase of my first car. Maikol went above and beyond to ensure i was comfortable and got the perfect car for me st the perfect price (keep in mind im a college student) I will recommend and follow maikol anywhere for my car needs. Thanks to eugene as well who made it possible and john in finance. Im in love with my car! Go Mazda of Palm Beach!! More

Report | Print

Thank you to Maikol and the whole Mazda of Palm Beach team. I didn't expect to walk out with a car but their good service and price made it happen. Special thanks to Erick the manager and John in fiance team. I didn't expect to walk out with a car but their good service and price made it happen. Special thanks to Erick the manager and John in fiance More

Report | Print