Eric Kramer

Worst service ever! Completely incompetent! And no return call from management, Eric Cramer, so I guess no one cares so why bother with the survey? My husband took my Completely incompetent! And no return call from management, Eric Cramer, so I guess no one cares so why bother with the survey? My husband took my 4Runner for an oil change and regular maintenance Thursday morning. The tire sensor had been on for at least a month because the spare tire was very low. They also did a tire rotation and my husband waited 2 hours. I went to use my car that afternoon and the tire sensor was still on and when I checked I saw that now my right front tire was very low and the spare tire was still low. That obviously indicates the pressures were never checked. Even if the problem happened to the front tire after this service, the original problem still existed. So I made a return visit that afternoon for two low tires that were never addressed earlier that day even though the tire sensor was indicating a problem… 45 minutes later I was told the tire is fine and they put air in it, which I could have done myself. Dave told me they did a “visual” inspection when I had specifically asked for them to do full diagnostics on the tire. I explained to him that I needed to drive my vehicle to Virginia for a business trip on Monday and needed to know the tire was safe. It lost 11 PSI so obviously something was wrong. And, not once but twice, he told me that the guy who worked on my 4Runner knew Chevy better than Toyota…but he’s learning. Obviously Friday morning my tire was down about 5 PSI again. I called and talked to the same guy Dave and his attitude was horrible. I had enough! Today, Saturday, my husband took my car to Flynn Tire and in literally 2 seconds they “visually” found a screw in the tire. I am in the market for a new vehicle and THIS has turned this loyal Toyota customer away (I’ve owned 7 new Toyotas). But I lived in Pittsburgh and got superior service from my dealer there. Since then I relocated to this location. I will NOT buy another Toyota because I cannot trust my local dealer/service to safely maintain my vehicle or treat me with respect. And I’m not going to settle for the inconvenience of having to drive further to a different dealer. You need to revisit the meaning of the word “Service” and look at your employee Dave who is running your Service department. He has no customer service skills whatsoever and acted like he really just didn’t care. And on top of this, a month ago my husband called to have my back driver side tail light replaced. They ordered the part and he took it to have it replaced. He waited 45 minutes to learn that they ordered the wrong part; it was for the back passenger side. For what it’s worth… More

by mellen66 Verified Customer Verified Customer

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Becky was wonderful,the whole staff was very helpful and the ease of buying was the best I have ever experienced. the ease of buying was the best I have ever experienced. More

by Jackieclark242 Verified Customer Verified Customer

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Great communication and prompt service with explanations of everything that was worked on with inspection and tire rotation of everything that was worked on with inspection and tire rotation More

by Wbrest74 Verified Customer Verified Customer

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All around excellent attention to the car and client, with solid maintenance check and repair work. with solid maintenance check and repair work. More

by aade2k Verified Customer Verified Customer

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Diehl has always been amazing! I have had nothing but positive things since buying my car! Thank You! I have had nothing but positive things since buying my car! Thank You! More

by Theresapartridge Verified Customer Verified Customer

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This group is the best dealership I've ever dealt with. Wonderful service, clear communication from the helpful staff, and great upkeep work on my car. I'm sure to get my third car from them when the tim Wonderful service, clear communication from the helpful staff, and great upkeep work on my car. I'm sure to get my third car from them when the time comes. Benny is a delight, and Eric looks out for you. Can't be beat. More

by aade2k Verified Customer Verified Customer

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Excellent customer service and fast service I expected to be there a lot longer then 1 hour but they were fast be there a lot longer then 1 hour but they were fast More

by mhaas291 Verified Customer Verified Customer

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Courtesy, professionalism and service were outstanding. I would recommend Diehl Chevrolet to anyone who is shopping for a vehicle or who needs service. I would recommend Diehl Chevrolet to anyone who is shopping for a vehicle or who needs service. More

by jrshunter007 Verified Customer Verified Customer

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Great service staff! Highly recommended to all my family and friends. Thank you for all that you do for me. Highly recommended to all my family and friends. Thank you for all that you do for me. More

by Bkolidakis0 Verified Customer Verified Customer

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Randy is the best there is plain and simple. Dealership is also pretty nice as well. Dealership is also pretty nice as well. More

by ryan Verified Customer Verified Customer

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