Eric Koval

I was very annoyed as the system had the wrong vehicle noted. I have told the dealership numerous times that I do not own the 2022 Tucson. The only vehicle should be the 2019 Tucson.i was told I had 4 re noted. I have told the dealership numerous times that I do not own the 2022 Tucson. The only vehicle should be the 2019 Tucson.i was told I had 4 recalls which when after investigating that it was the 2022.Also the oil change record was wrong showing 2023. I waited for 1 & 1/2 hours for an oil change & tire rotation. So, I did not have a good experience. I had a frustrating time. More

by donaldbagne Verified Customer Verified Customer

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Great people. Great service done in timely manner with utmost professionalism. Facility was so amazingly clean u wanted to be there! Great service done in timely manner with utmost professionalism. Facility was so amazingly clean u wanted to be there! More

by LAURIE.SCHINDLER Verified Customer Verified Customer

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I leased a new car and I got a bad flat tire from going over a bridge. Side wall damage. Called your service center right away. I told them the car would be towed there for repair. So I go this morning and over a bridge. Side wall damage. Called your service center right away. I told them the car would be towed there for repair. So I go this morning and tell me I don’t have an appointment and it will have to stay till tomorrow. I was not happy be no means. Eric treated me like xxxx and I and nor happy with the first time I enter your service department. He knew the car was coming there. Well we will take you home and bring me back. No thank you I want my tire fixed Well it’s going to be a couple of hours. Really Well you can wait. I said where do I wait , oh over hear. He knew I was up set. Well some one finally did get to my car and I was out of there. It was in the side wall damage When my car was ready he called me and he kind of changed his tune. My Experience there for the first time was horrible. I am not looking futon have to go back and have service done. I am a 23 years GM EMPLOYEE and I bought a car from you to be serviced by you in an emergency. Mind you my car is less than a month old. They put the tire on snd never even cleaned it up like the other wheels. Some service. So that is what I think. If Eric was having a bad Wednesday morning he should have got another cup of coffee and treat a senior citizen with a little respect. I just hope the next time I come in it all goes well. Maybe Eric needs a day off for an attitude adjustment. I am sorry. I usual not complain but this was just rude. More

by MARYANNBEACHNER1 Verified Customer Verified Customer

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Very helpful with both issues I had. Wait time good since I didn't have an appointment. Wait time good since I didn't have an appointment. More

by barbhohman8 Verified Customer Verified Customer

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They are always knowledgeable about my car, keep me well-informed about the repairs and do the work as quickly as they can as they know I have to wait for it. well-informed about the repairs and do the work as quickly as they can as they know I have to wait for it. More

by claricedhd Verified Customer Verified Customer

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Unless you need to plug in for the electrical ridiculousness need now & then, go to a regular mechanic & save yourself a fortune. I was quoted $2600 for repairs my SUV needed immediately. I was ridiculousness need now & then, go to a regular mechanic & save yourself a fortune. I was quoted $2600 for repairs my SUV needed immediately. I was so upset! Imagine how I felt when I bought the parts for $300! They smiled & said the labor won't be bad either.. pleasant. I like that! More

by CARLAPICCARRETO Verified Customer Verified Customer

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Fast service and friendly, nice updated service facilities. I was even able to get a ride back facilities. I was even able to get a ride back More

by vdhrbh Verified Customer Verified Customer

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Always the best service, since I bought my Elantra from Matthews I always receivedthe best service. Thank you Matthews I always receivedthe best service. Thank you More

by eaddison1970 Verified Customer Verified Customer

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you ask for to much no wonder people dont do surveys the job was good the job was good More

by BSHATZEL Verified Customer Verified Customer

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They are the best! Excellent sales and service! I would not go anywere else to purchase a vehicle or obtain service. Excellent sales and service! I would not go anywere else to purchase a vehicle or obtain service. More

by JOHNS29 Verified Customer Verified Customer

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