Eric Koval
Eric Koval at Matthews Hyundai of Greece

Eric Koval

Service Advisor

Matthews Hyundai of Greece

3975 W Ridge Rd
Rochester, NY 14626

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4.7
83 Reviews
4.7

83 Reviews

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83 Reviews of Eric Koval

May 26, 2025

Dealership Rating
Employee Rating

Eric Koval is the best. Helpful polite and professional. He makes the repair experience so pleasant and enjoyable More

by nbentiv2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2025

Matthews Hyundai of Greece responded

Hi- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!

May 26, 2025

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Employee Rating

I was 3 days over my warranty for 30k maintenance. I told him not to do it just change the oil even though they had to replace my engine when I had like 6,000 MI on it total lemon my horn has stopped More

by jrazorfgp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Todd Scharping

May 28, 2025

Matthews Hyundai of Greece responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

May 25, 2025

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Employee Rating

Service department manager was verbally abusive and accused me of sabotaging my own engine and blamed other shops of performing the work I took my car to their shop for. I took my car in because check More

by cvijecerata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Todd Scharping

May 28, 2025

Matthews Hyundai of Greece responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

May 23, 2025

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Employee Rating

The service dept guy were Awsome including Sam the shuttle driver ! I use a walker and they all were very very helpful! More

by JOHNLOVE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping , Sam the shuttle driver was Awsome!

May 28, 2025

Matthews Hyundai of Greece responded

Hi John- We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

May 19, 2025

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Employee Rating

Professional, friendly, efficient, customer focused, clean, convenient location, answers customer's questions and addresses customer's concerns, More

by virginiaelizabethrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping

May 19, 2025

Matthews Hyundai of Greece responded

Hi Virginia- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

May 18, 2025

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Employee Rating

I am very pleased with the professionalism and courtesy that I’m always shown when I go there! More

by piggly5892
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping

May 19, 2025

Matthews Hyundai of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 11, 2025

Dealership Rating
Employee Rating

I wasn't aware that there was a staff shortage. So I would have to leave my car. Then they didn't have the part to fix my car when they thought it was in stock. Now I have to miss some time at work More

by gcb411us
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping

May 12, 2025

Matthews Hyundai of Greece responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

May 11, 2025

Dealership Rating
Employee Rating

Professional service and work. Service dept was helpful and friendly. Will use again when needed. More

by jsuda1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping

May 12, 2025

Matthews Hyundai of Greece responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

May 11, 2025

Dealership Rating
Employee Rating

I have no complaints with service or employees. I don't need 15 words to say servic e was fine. More

by LOUNOVICK38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping

May 12, 2025

Matthews Hyundai of Greece responded

Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

May 11, 2025

Dealership Rating
Employee Rating

Service was Great as always. Todd, and the staff, got the job done ahead of time. More

by mikekosg20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2025

Matthews Hyundai of Greece responded

Hi Mike- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

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