Eric Koval

I love the service at Matthews, I've been working with Eric Koval for a while now. And he takes very good care of me and my vehicles, thank you for being the best. Eric Koval for a while now. And he takes very good care of me and my vehicles, thank you for being the best. More

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I brought my 28,000 2022 Santa Fe in for an inspection and oil change. The car passed inspection but i did all the suggested work which was $800, I asked to have my touch screen updated which would have and oil change. The car passed inspection but i did all the suggested work which was $800, I asked to have my touch screen updated which would have taken minutes and I felt it should have been offered to be done for free. I just feel like work I had done doesn't seem to be aligned with a 30,000 mile regular maintenance. More

by INGOGJOE Verified Customer Verified Customer

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Great customer service! We followed Billy from the dealership in Henrietta to Greece and so happy we did!!!! Free coffee and snacks are wonderful. We followed Billy from the dealership in Henrietta to Greece and so happy we did!!!! Free coffee and snacks are wonderful. More

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Employees here are always super kind! Car was fixed perfectly and they were not pushy with extra suggestions. Car was fixed perfectly and they were not pushy with extra suggestions. More

by JAMESARCIDIACONO747 Verified Customer Verified Customer

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Great dealership! Great people! Clean restrooms! Didn’t have to wait at all. Walked around looking at all the showroom cars. Great people! Clean restrooms! Didn’t have to wait at all. Walked around looking at all the showroom cars. More

by tomarra7 Verified Customer Verified Customer

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Solved the problem and kept me updated of any issues in a very timely mater. very timely mater. More

by spapuzek Verified Customer Verified Customer

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Electronic door lock to enter vehicle intermittently does not work. Eric told me his doesn’t either and that’s is, there is no solution. I would think putting a new one would help. Please advise. not work. Eric told me his doesn’t either and that’s is, there is no solution. I would think putting a new one would help. Please advise. More

by jgiovann Verified Customer Verified Customer

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Easy to deal with. Speedy and very friendly. No issues with service. Great job! Fifteen Speedy and very friendly. No issues with service. Great job! Fifteen More

by brudolph263 Verified Customer Verified Customer

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Never have any issues scheduling appointments for work on my car and the timeliness of the job. my car and the timeliness of the job. More

by lot34rgm2000 Verified Customer Verified Customer

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Service staff is professional, courteous, knowledgeable, helpful, and very friendly. They always provide a great experience. helpful, and very friendly. They always provide a great experience. More

by TLHOGAN112 Verified Customer Verified Customer

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