Eric Hargrove | Page 7

Buying the Best from the BEST I've bought my last 3 Porsche's from Kerry and Napleton. My first 13 Porsches I bought from another dealership. Kerry won my loyalty and friendship fr I've bought my last 3 Porsche's from Kerry and Napleton. My first 13 Porsches I bought from another dealership. Kerry won my loyalty and friendship from the years of service work. So I started working with Kerry when he went to sales. I have no regrets. It was the right time and the right decision. Marc has been fantastic in Service, Eric and Maen have been fun to work with and Jeff ties it all together as being the most customer focused GM and a real asset to Kerry as he acts as an extension and a resource to make sure things work and the customer is satisfied. With all the internet crap out there it is refreshing to work with such a talented group. Just when you think you have all you need, I'm a happy customer and Kerry has done all he possibly could, he wheels you into Dora's office. She is bright, young, talented and aggressive, When I thought is was the smartest kid on the block and did all my work with Chase, there Dora goes to work to match or exceed whatever I had. I just should have let her do it from the beginning and saved all the work I did. A lesson for next time. I can't think of another premium dealership that couldn't take some lessons from Kerry and the Napleton Team, but it all starts with Kerry. More

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Best car buying experience I've had. Purchased a panamera from Napleton Porsche and was really impressed with everyone. The salesman, David Perkins was very helpful and explained the car well. I a panamera from Napleton Porsche and was really impressed with everyone. The salesman, David Perkins was very helpful and explained the car well. I also liked that I felt he had a genuine interest in my purchasing the best car for my lifestyle. The purchase and trade were both fairly effortless and I would most highly recommend this dealership. More

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Excellent experience. Dave was a great salesperson, knowledgeable, friendly and got the deal done very quickly. Left with a vehicle same day! Absolute best choice in dealer and car, very happy. knowledgeable, friendly and got the deal done very quickly. Left with a vehicle same day! Absolute best choice in dealer and car, very happy. More

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Kerry is an outstanding salesman. He was extremely knowledgeable about every detail, and since he worked in service there is nothing he cannot help you with. No pushing you off to someone else. He sho knowledgeable about every detail, and since he worked in service there is nothing he cannot help you with. No pushing you off to someone else. He showed complete compassion during our buying process, which is something I have not had in the past. Never once made us feel uncomfortable. Eric is a fantastic Manager and Rocco is very thorough. I am very happy we chose this dealership. If you want someone that knows everything about Porsches, ask for Kerry when you walk in, you will not be disappointed! More

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Eric Hargrove made buying the Porsche very enjoyable . He made the negotiation very simple . Eric and his salesman Dave were very professional and very helpful .. I feel that we can send our friends and made the negotiation very simple . Eric and his salesman Dave were very professional and very helpful .. I feel that we can send our friends and family there and they will be treated very well ... More

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Eric (sales) and Rocco (finance) were very helpful and highly professional with service during the purchase, price, after sales and also excellent work on financing. I'm from overseas and finance could highly professional with service during the purchase, price, after sales and also excellent work on financing. I'm from overseas and finance could have been tricky, but it went seamlessly. I bought the car and was driving it home on the same day. Went back to buy another car, a Rover, and they were as helpful with that as with the Porsche. Sold them my 911 as I didn't want to own it over the winter. I'll be back next summer for a new car confident in the superior quality of the franchise. Be sure to talk to them about track days and all the optional tuning they can do for your Porsche. More

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Found the 2009 cayenne turbo s online. Exchanged emails and phone calls with Eric Hargrove. He knew all about the car and worked with me on price to get the deal done. Drove from TN to pick up the car and and phone calls with Eric Hargrove. He knew all about the car and worked with me on price to get the deal done. Drove from TN to pick up the car and was very pleased with the friendliness and courtesy of the staff. No surprises! I will definitely buy from this dealer again! More

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We purchased our first Porsche- a Cayenne S from Napleton Porsche this past summer. After test-driving the Range Rover Sport, Audi Q7, and BMW X5M, we knew without question that we would purchase a Cayenne. Porsche this past summer. After test-driving the Range Rover Sport, Audi Q7, and BMW X5M, we knew without question that we would purchase a Cayenne. Given that we live in Chicago, we made the mistake of first visiting a Porsche dealership that was closer to our home. Our experience at this other dealership felt far short of our expectations for what a luxury car buying experience should be. After this experience, we called Napleton Porsche, spoke with Eric H. over the phone and set up an appointment to meet with him to talk about the Cayenne. When we arrived at Napleton, Eric H. greeted us at the door. Eric H. is very knowledgeable about the Porsche brand and took time to thoroughly answer all of our questions. Eric H. was extremely helpful as we chose options for our Cayenne and alerted us to certain options that were not necessary for our specific driving habits. During our visit to Napleton Porsche, we also met with Napleton’s sales manager Bob D. who worked with us on our trade and introduced us to many of the employees of Napleton Porsche. When it came time to buy, we secured a car loan from our bank since we maintain our finances under one roof. The finance manager at Napleton Porsche, Rocco P., communicated directly with our bank and provided our bank with all the information that they needed to close our loan. Our auto loan closing went smoothly thanks to Rocco’s help in streamlining communication with our bank. Although we have yet to service our Cayenne S, Jenni T. invited us to a recently held new owner’s clinic at Napleton Porsche. The new owner’s clinic was of tremendous value as there is so much to know about these cars. At the new owners clinic we were introduced to the service manager Mark G. It is clear that Mark G. has a passion for Porsche that is equally matched by his knowledge of the mechanical ins and outs of these cars. This clinic was a great learning experience in how to best maintain these vehicles throughout the changing seasons. Last, since we have had our car, we have stopped by Napleton Porsche on numerous occasions to take advantage of the courtesy car-wash service. Their lot manager is extremely cordial and has always tended to our car in very short time. Our car comes back as clean as it was the day that we brought it home. Bottom line --- Napleton Porsche is the finest dealership that I have had the pleasure of doing business with. If you live anywhere in the Chicagoland area and are considering buying a Porsche, you would be a fool not to make Napleton Porsche your first and last stop. More

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I found Napleton Porsche via the Internet from more than 700 miles away. They had the car I was looking for. I called out of the blue and spoke with salesman Eric Hargrove, who was friendly and businesslike 700 miles away. They had the car I was looking for. I called out of the blue and spoke with salesman Eric Hargrove, who was friendly and businesslike and confirmed, by checking, that the car I wanted was available. We negotiated over the phone, then and there, and in less than two minutes had a deal that I considered favorable for the car that just fit my wants. To seal the deal, I gave a deposit by credit card. Rocco Pelletiere, from the finance department, picked me up at O'Hare and drove me to the dealership on his way to work a few days later. The car was cleaned and ready, and within an hour, I drove out of the dealership lot and on my way home, with all the paperwork accomplished. The two representatives I dealt with were helpful, courteous, friendly, and knowledgeable. The whole experience was a pleasure. More

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