Eric Hammer

I contacted the dealership through their website and was in communication with an Internet Sales Manager. Initially, she was reluctant to discuss pricing but ultimately we discussed an Out The Door price. I in communication with an Internet Sales Manager. Initially, she was reluctant to discuss pricing but ultimately we discussed an Out The Door price. I confirmed with her what the OTD price would be before heading to the dealership. When I arrived, the salesperson did some real shady things. Not only did they low-ball my trade in but when I asked for a breakdown of the invoice, the salesperson returned to his desk with a piece of paper and placed the printed side down on his keyboard, took a minute or so to get situated, then took the sheet of paper and flipped it over and placed it in front of me so that I could read it over. Guess what, it was not the price we had agreed upon with the Internet Sales Manager. So of course, you know the drill, he needs to get the manager who was of no help. He even told me the internet people aren't allowed to discuss pricing, well they did so that isn't my problem. STAY AWAY from this dealership. If there's another dealership you can make your way to, do that. The salesmen here and very slimey and deceptive I wouldn't trust anything they say. DO NOT go here if you want to be treated with decency and respect. I want to add that I went and bought my Toyota from Jim Coleman's and it was a much better experience than Heritage Toyote Catonsville. Next time I'll be going to Jim Coleman's for my next vehicle. More

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Really good and fast service. He helped me choose vehicle that I need with good finance options. He helped me choose vehicle that I need with good finance options. More

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