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Eric Gonzales
Eric Gonzales at Lithia Hyundai of Odessa

Eric Gonzales | Page 17

Service Advisor - Se Habla Espanol

Lithia Hyundai of Odessa

5000 John Ben Shepperd Pkwy
Odessa, TX 79762

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4.3
184 Reviews
4.3

184 Reviews

Write a Review

184 Reviews of Eric Gonzales

October 10, 2024

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Employee Rating

My service advisor was very sweet and explanatory. I also really enjoy the online approval policy. I think it’s great More

by ASHLEIGHMULL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristine Campbell

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Oct 11, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave a review, Ashleigh. We are thrilled to hear that you had a positive experience with your service advisor and that you appreciate our online approval policy. We strive to provide excellent customer service and convenience to all of our customers. Thank you for choosing Lithia Hyundai of Odessa for your automotive needs.

October 10, 2024

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Employee Rating

Great customer service . Very professional . Took care of service in a timely manner. 5 stars More

by RYANABILA1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez, Bryan Morse , Kristine Campbell, Alec Morales

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Oct 10, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with us, Ryan. We are pleased to hear that you found our customer service to be great and our team to be professional. It's always our goal to provide efficient and timely service to our customers.

October 09, 2024

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Employee Rating

Always a pleasure at the service department, quick efficient and friendly. They have TV's, music, popcorn More

by cordo817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johnny Ybarra, Kristopher Kilgore, Juan Rodiguez, Amy Cordova , Kristine Campbell

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Oct 10, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us such a kind review! We are thrilled to hear that you had a pleasant experience at our service department. We strive to provide efficient and friendly service to all of our customers. We're glad you enjoyed the amenities we offer, such as TVs, music, and popcorn. Your satisfaction is our top priority, and we look forward to serving you again in the future.

October 07, 2024

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Employee Rating

No son serios con su trabajo todo es un engaño luego de hacer la compra de un auto no cumplen el contrato mi auto lo lleve porque tiene garantía y no resolvieron el problema ni tan siquiera lo inspeccionar More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan Rodiguez, Bryan Morse , Kristine Campbell, Alec Morales

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October 05, 2024

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Employee Rating

Excellent service No no no no no no no no no. Nope nope oak APL my I?!4 hey tvc Foch More

by H2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 07, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you had a positive experience with our service. If you have any further comments or concerns, please feel free to reach out to us.

October 04, 2024

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Employee Rating

Very pleaseant work from everyone at the dealership and on time for the costumer assistance More

by MARTINEZDAYGORO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez, Bryan Morse , Kristine Campbell, Alec Morales

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Oct 07, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with our dealership. We are glad to hear that you found our team to be pleasant and that you received timely customer assistance. Your feedback is greatly appreciated.

September 29, 2024

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Employee Rating

Good service. And No complaints everyone was kind and professional. I would recomment to any one More

by JUAN.RODRIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez

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Sep 30, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a positive review, Juan. We are pleased to hear that you had a good experience with our team and found them to be kind and professional. We appreciate your recommendation and look forward to serving you again in the future.

September 29, 2024

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Employee Rating

The dealership is way backup on work and had to wait 6 weeks for my car to be serviced. Parts department needs to improve in their people skills. Seemed like he didn’t even want to be at his job and just More

by MARKVILLA21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jesse Wright

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Sep 30, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your feedback with us, Markvilla21. We apologize for any inconvenience you experienced during your recent visit to our dealership. Your comments regarding our parts department and service timeline are valuable to us, and we will address these concerns internally to ensure a better experience for all our customers in the future. Thank you for bringing this to our attention.

September 25, 2024

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Employee Rating

My vehicle was there 6 weeks for a minor issue and while there suffered hail damage. I was never notified. Terrible service More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez, Bryan Morse , Kristine Campbell, Alec Morales

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September 22, 2024

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Employee Rating

Great service I appreciate the help I received from them I would definitely recommend to family and friends More

by Colemandenise7621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 23, 2024

Lithia Hyundai of Odessa responded

We apologize for any inconvenience this may have caused you. We strive to provide efficient and timely service to all of our customers. Thank you for bringing this to our attention. Let us know more about what happened and how we can remedy that for your next visit.

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